All in UK : Don't use TalkTalk as Broadband
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
Hmmm. I've been with TalkTalk for a couple of years now, and apart from 1 or 2 minor glitches I've had no problems with them.
Deja View - the feeling that you've seen this post before.
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
Do you Brits have any competent customer service in any company? Marc
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
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Talk Talk, aren't they owned by the Carphone Warehouse people. What make/Model of router you use and did Talk Talk provide it?
Gawd don't YOU start! :) I've told them 5 times what router I have! If only they had the manual dexterity to record said name on their system I wouldn't have to experience GroundHog day everytime I ring them. OfficeConnect 11g wireless - has been working perfectly well for 2 years. They didn't supply it. I have now got a NetGear one from them today so at least I can remove the old chestnut of "oh it's a 3rd party router - can't help sorry bye!"
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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The only bell it rings is the one that always "dongs" when the tumbleweed rolls across the deserted street. It's so much better when I eventually (their mistake I think) get put through to Warrington UK and speak to someone who doesn't have a script to work through.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
Not to my knowledge. Maybe I am too choosy.......I mean, expecting people to ring back when they say they will, deliver a modem in 3 working days (like they said at first) only for it to still not be here after 7 working days and to be told it might be 9! I think they dream up delivery dates based on the next odd number.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
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The only bell it rings is the one that always "dongs" when the tumbleweed rolls across the deserted street. It's so much better when I eventually (their mistake I think) get put through to Warrington UK and speak to someone who doesn't have a script to work through.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Baconbutty wrote:
someone who doesn't have a script to work through
Speaking to a supervisor were you, in my experience, they are usually no better.
Scouser :) Mind you, after I finished chatting with him my car was up on bricks and all four wheels were missing!
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Gawd don't YOU start! :) I've told them 5 times what router I have! If only they had the manual dexterity to record said name on their system I wouldn't have to experience GroundHog day everytime I ring them. OfficeConnect 11g wireless - has been working perfectly well for 2 years. They didn't supply it. I have now got a NetGear one from them today so at least I can remove the old chestnut of "oh it's a 3rd party router - can't help sorry bye!"
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
No, if we want competent customer service we wait till the Americans wake up and call the US customer service line. If you call any UK customer service line you get a very pleasant and completely powerless person in Bangalore who usually wants to help you but can't. When I had a problem with O2 the only way I finally managed to get anywhere was by getting the real phone number of their real UK office on the QT from someone at the industry regulator ICSTIS who was appauled by what I told them and wanted to help. He of course couldn't officially do anything either. Finally when I got through to the real UK office, warned them that the call may be recorded and then got them to admit that what had occured was fraud they folded, cancelled my contract and sent me the actual details of the crooks who were taking money from my account through their systems. The problem is partly that we Brits are just too polite and don't complain voceriferously enough about telecoms chaos or anything else for that matter.
Nothing is exactly what it seems but everything with seems can be unpicked.
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Do you Brits have any competent customer service in any company? Marc
We do, fortunately, but they tend to all be smaller local companies. They value your custom a lot more and in many cases are run by people like you and I who still place value on customer service.
Ðavid Wulff What kind of music should programmers listen to?
Join the Code Project Last.fm group | dwulff
I'm so gangsta I eat cereal without the milk -
Gawd don't YOU start! :) I've told them 5 times what router I have! If only they had the manual dexterity to record said name on their system I wouldn't have to experience GroundHog day everytime I ring them. OfficeConnect 11g wireless - has been working perfectly well for 2 years. They didn't supply it. I have now got a NetGear one from them today so at least I can remove the old chestnut of "oh it's a 3rd party router - can't help sorry bye!"
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
I had the OfficeConnect working with TalkTalk, no bother. And no - I don't work for them. The only problem I had with the OfficeConnect was when I moved to Vista and found out that Vista was really crap with WPA-PSK (you have to move to WPA-PSK2 which my OfficeConnect didn't support).
Deja View - the feeling that you've seen this post before.
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:mad::mad::mad::mad::mad::mad::mad::mad: They had a nice way with words though when I was discussing the lack of urgency on their part Quote "I am sorry Mr Lee (not my last name, my first!) but you must wait!" - I put Krakatoa to shame :) I was upstairs at the time. When I came down my kids just looked at me agog and said "You sounded a bit cross there Dad!" "Just a bit!" I replied.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
Marc Clifton wrote:
Do you Brits have any competent customer service in any company?
Yes. It's all very stiff upper lip and "Chin chin. What ho", but it is very polite.
Deja View - the feeling that you've seen this post before.
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I had the OfficeConnect working with TalkTalk, no bother. And no - I don't work for them. The only problem I had with the OfficeConnect was when I moved to Vista and found out that Vista was really crap with WPA-PSK (you have to move to WPA-PSK2 which my OfficeConnect didn't support).
Deja View - the feeling that you've seen this post before.
I've had no probs too until just recently. The actual incident (loss of BB service) is paling into insignificance when compared to the utter ineptitude of their "service" and the stream of incompetence and untruths directed my way. Grr!
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
Laithwaites, a wine delivery company, has great customer service. Can't recommend them highly enough. As for every other UK company's customer service - dreadful.
Matt