All in UK : Don't use TalkTalk as Broadband
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Do you Brits have any competent customer service in any company? Marc
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The only bell it rings is the one that always "dongs" when the tumbleweed rolls across the deserted street. It's so much better when I eventually (their mistake I think) get put through to Warrington UK and speak to someone who doesn't have a script to work through.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Baconbutty wrote:
someone who doesn't have a script to work through
Speaking to a supervisor were you, in my experience, they are usually no better.
Scouser :) Mind you, after I finished chatting with him my car was up on bricks and all four wheels were missing!
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Gawd don't YOU start! :) I've told them 5 times what router I have! If only they had the manual dexterity to record said name on their system I wouldn't have to experience GroundHog day everytime I ring them. OfficeConnect 11g wireless - has been working perfectly well for 2 years. They didn't supply it. I have now got a NetGear one from them today so at least I can remove the old chestnut of "oh it's a 3rd party router - can't help sorry bye!"
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
No, if we want competent customer service we wait till the Americans wake up and call the US customer service line. If you call any UK customer service line you get a very pleasant and completely powerless person in Bangalore who usually wants to help you but can't. When I had a problem with O2 the only way I finally managed to get anywhere was by getting the real phone number of their real UK office on the QT from someone at the industry regulator ICSTIS who was appauled by what I told them and wanted to help. He of course couldn't officially do anything either. Finally when I got through to the real UK office, warned them that the call may be recorded and then got them to admit that what had occured was fraud they folded, cancelled my contract and sent me the actual details of the crooks who were taking money from my account through their systems. The problem is partly that we Brits are just too polite and don't complain voceriferously enough about telecoms chaos or anything else for that matter.
Nothing is exactly what it seems but everything with seems can be unpicked.
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Do you Brits have any competent customer service in any company? Marc
We do, fortunately, but they tend to all be smaller local companies. They value your custom a lot more and in many cases are run by people like you and I who still place value on customer service.
Ðavid Wulff What kind of music should programmers listen to?
Join the Code Project Last.fm group | dwulff
I'm so gangsta I eat cereal without the milk -
Gawd don't YOU start! :) I've told them 5 times what router I have! If only they had the manual dexterity to record said name on their system I wouldn't have to experience GroundHog day everytime I ring them. OfficeConnect 11g wireless - has been working perfectly well for 2 years. They didn't supply it. I have now got a NetGear one from them today so at least I can remove the old chestnut of "oh it's a 3rd party router - can't help sorry bye!"
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
I had the OfficeConnect working with TalkTalk, no bother. And no - I don't work for them. The only problem I had with the OfficeConnect was when I moved to Vista and found out that Vista was really crap with WPA-PSK (you have to move to WPA-PSK2 which my OfficeConnect didn't support).
Deja View - the feeling that you've seen this post before.
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:mad::mad::mad::mad::mad::mad::mad::mad: They had a nice way with words though when I was discussing the lack of urgency on their part Quote "I am sorry Mr Lee (not my last name, my first!) but you must wait!" - I put Krakatoa to shame :) I was upstairs at the time. When I came down my kids just looked at me agog and said "You sounded a bit cross there Dad!" "Just a bit!" I replied.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
Marc Clifton wrote:
Do you Brits have any competent customer service in any company?
Yes. It's all very stiff upper lip and "Chin chin. What ho", but it is very polite.
Deja View - the feeling that you've seen this post before.
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I had the OfficeConnect working with TalkTalk, no bother. And no - I don't work for them. The only problem I had with the OfficeConnect was when I moved to Vista and found out that Vista was really crap with WPA-PSK (you have to move to WPA-PSK2 which my OfficeConnect didn't support).
Deja View - the feeling that you've seen this post before.
I've had no probs too until just recently. The actual incident (loss of BB service) is paling into insignificance when compared to the utter ineptitude of their "service" and the stream of incompetence and untruths directed my way. Grr!
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Do you Brits have any competent customer service in any company? Marc
Laithwaites, a wine delivery company, has great customer service. Can't recommend them highly enough. As for every other UK company's customer service - dreadful.
Matt
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
I had big problems with TT when I signed up, it took 12 weeks to set up my broadband, and only then after a direct (firm and polite) email to the CEO. Fair play though - all my problems got fixed within 36 hours after the email was received. Unfortunately if you get stuck with the customer service drones then support is pitiful.
Matt
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
I rent my phone line through TT but use Eclipse broadband, sometimes I have to restart my router 3 or 4 times to get full speed but when it does "catch" I get full 8Mbs.
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I rent my phone line through TT but use Eclipse broadband, sometimes I have to restart my router 3 or 4 times to get full speed but when it does "catch" I get full 8Mbs.
That reminds me.... I did manage to get online 2 nights ago at 4Mps. Last night it was down to 525kps! Same socket, same modem, same time of night. Rang Tech Support today from work. Usual rigmarole about having to try modem in main socket not extension. Me " I don't want to unhook everything again to try it in a socket that we have tried several times previously" Drone "You don't need to - just plug in the new modem we sent you on the 10th" Me "this would be the modem that hasn't arrived yet???? So I have to wait till the ficticious modem arrives before I can test a line that worked ok the other night?" Drone "Yes that's right!" Me - speechless
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Having been relatively ok with standalone TalkTalk broadband on a BT rental line I decided to take the plunge and move everything to TT. Mistake. I had a problem with the line/wirless router (this has now been going on 3 weeks) and found myself in the labyrinth of ineptitude and misinformation known as TalkTalk Broadband customer services. I have been lied to, not been rung back when they said 3 times that they would, passed from pillar to post by 1st Level Morons, had a request to be passed through the system downright REFUSED by Idiot1 because I wouldn't give them the name of my wireless router (even though they have asked me everytime I ring so they can't even be @rsed to record that info) only to be told by Idiot2 just now that they don't even need those details........... The saga goes ... 10 ON 20 AND 30 GOTO 10 F ME! My colleagues either side of me are having even worse trouble than me with BT and Sky respectively - they can't even get through to someone to complain. TT are a total shambles and shouldn't be allowed to run a piece of string between 2 cans let alone a telecomms company.
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
Having a nightmare with BT today. Moved house back in July and cancelled my BT account (actually moved it to the new address). Just noticed that a direct debit of £200 went out to BT last week. Went online and found I could still access old account. Turns out BT never actually cancelled it and the new occupants of our old house have been making plenty of calls. So I ring BT. Oh dear. When I eventually get through to a human, it's an Indian call centre and we cannot understand each other. He puts me through to a UK call centre. Bloke admits that BT are at fault and puts me through to 'Services' who will sort it. I stay on hold for 30 mins. Back to India again. Very stroppy woman tells me, yes, it is BT's fault, but they will need to 'investigate' the matter and I should hear from them within 14 days. WTF? You admit it's your fault, you have £200 of my money which I won't see for at least 2 weeks? Unacceptable. 'Procedure' she says. So I ask to speak to her supervisor. 'I can't put you through, but I will get her to ring you within 2 hours'. Still waiting for the call, 5 hours later. What a shambles.
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No, if we want competent customer service we wait till the Americans wake up and call the US customer service line. If you call any UK customer service line you get a very pleasant and completely powerless person in Bangalore who usually wants to help you but can't. When I had a problem with O2 the only way I finally managed to get anywhere was by getting the real phone number of their real UK office on the QT from someone at the industry regulator ICSTIS who was appauled by what I told them and wanted to help. He of course couldn't officially do anything either. Finally when I got through to the real UK office, warned them that the call may be recorded and then got them to admit that what had occured was fraud they folded, cancelled my contract and sent me the actual details of the crooks who were taking money from my account through their systems. The problem is partly that we Brits are just too polite and don't complain voceriferously enough about telecoms chaos or anything else for that matter.
Nothing is exactly what it seems but everything with seems can be unpicked.
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That reminds me.... I did manage to get online 2 nights ago at 4Mps. Last night it was down to 525kps! Same socket, same modem, same time of night. Rang Tech Support today from work. Usual rigmarole about having to try modem in main socket not extension. Me " I don't want to unhook everything again to try it in a socket that we have tried several times previously" Drone "You don't need to - just plug in the new modem we sent you on the 10th" Me "this would be the modem that hasn't arrived yet???? So I have to wait till the ficticious modem arrives before I can test a line that worked ok the other night?" Drone "Yes that's right!" Me - speechless
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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I have BT business at home (company pays) can't say I've any problems at all with BT, I just get a blindly fast line.;P
If you're struggling developing software, then I'd recommend gardening.
My joy for yourself knows no bounds! :)
I still remember having to write your own code in FORTRAN rather than be a cut and paste merchant being pampered by colour coded Intellisense - ahh proper programming - those were the days :)
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Having a nightmare with BT today. Moved house back in July and cancelled my BT account (actually moved it to the new address). Just noticed that a direct debit of £200 went out to BT last week. Went online and found I could still access old account. Turns out BT never actually cancelled it and the new occupants of our old house have been making plenty of calls. So I ring BT. Oh dear. When I eventually get through to a human, it's an Indian call centre and we cannot understand each other. He puts me through to a UK call centre. Bloke admits that BT are at fault and puts me through to 'Services' who will sort it. I stay on hold for 30 mins. Back to India again. Very stroppy woman tells me, yes, it is BT's fault, but they will need to 'investigate' the matter and I should hear from them within 14 days. WTF? You admit it's your fault, you have £200 of my money which I won't see for at least 2 weeks? Unacceptable. 'Procedure' she says. So I ask to speak to her supervisor. 'I can't put you through, but I will get her to ring you within 2 hours'. Still waiting for the call, 5 hours later. What a shambles.
Outsources/offshoring what ever you call it, you 'em peanuts and you get monkeys. Bring back services to the UK. Saying that Sky are UK based and are a complete pile of crap, which reminds me I need a freebie of sky (as he reaches for the phone again!), "put me through to cancelations" always works and you get a freebie of some kind, could be time for a free sky+ box today ;)
If you're struggling developing software, then I'd recommend gardening.