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Telstra are scum

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  • C Offline
    C Offline
    Christian Graus
    wrote on last edited by
    #1

    OK, so this has not been my day. I woke up this morning, got in the shower, washed my hair, and grabbed the conditioner. Not much left, so I shook the bottle to bring it all down. My back siezed up. As in, I needed help getting out of the shower, and could hardly move. So, I spent the day getting to physio and getting checked out. I am online against his orders, just checking my mail, etc. So, my wireless modem died a couple of weeks ago. It takes a week for Telstra to send a replacement modem, so I had to sign up for a whole new 3 year account to stay online for that time. I changed modem model to a faster one when I did this, which I also made clear to all the people I spoke to. When I bought my second modem, before they turned off the first one, I found it does not plug into my aerial. I called them, they said they would send the adapter. I have called twice to confirm it was on the way. In the meantime, I was told by one department that Telstra does not sell them, I need to buy it myself. For $50 from a company in rural NSW who have antiquated systems, so it's a PITA to buy from them and that will also take a week to get here. So, I wait for the one that Telstra say they sent. Today the second modem came. No adapter. I call Telstra, they say it is on the way. I say it's taking too long, they put me on hold, and eventually tell me it's leaving Wed. I said that their systems are a disaster if they tell them that it's been sent when it hasn't. She says 'there are many departments in Telstra, we can't be expected to master them all'. The system is not broken, she's just not from the 'reading the screen' department ? I've also had someone tell me that they are the first line of support who can only answer simple questions and when I asked who the second line was, I was told there isn't one. The levels of retardation astound me. Perhaps I'm just cranky because I am in pain, but I don't see how anyone can run a business like this. It also turns out I am able to cancel that second account, even tho I've been told I can't.

    Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

    C L M T 4 Replies Last reply
    0
    • C Christian Graus

      OK, so this has not been my day. I woke up this morning, got in the shower, washed my hair, and grabbed the conditioner. Not much left, so I shook the bottle to bring it all down. My back siezed up. As in, I needed help getting out of the shower, and could hardly move. So, I spent the day getting to physio and getting checked out. I am online against his orders, just checking my mail, etc. So, my wireless modem died a couple of weeks ago. It takes a week for Telstra to send a replacement modem, so I had to sign up for a whole new 3 year account to stay online for that time. I changed modem model to a faster one when I did this, which I also made clear to all the people I spoke to. When I bought my second modem, before they turned off the first one, I found it does not plug into my aerial. I called them, they said they would send the adapter. I have called twice to confirm it was on the way. In the meantime, I was told by one department that Telstra does not sell them, I need to buy it myself. For $50 from a company in rural NSW who have antiquated systems, so it's a PITA to buy from them and that will also take a week to get here. So, I wait for the one that Telstra say they sent. Today the second modem came. No adapter. I call Telstra, they say it is on the way. I say it's taking too long, they put me on hold, and eventually tell me it's leaving Wed. I said that their systems are a disaster if they tell them that it's been sent when it hasn't. She says 'there are many departments in Telstra, we can't be expected to master them all'. The system is not broken, she's just not from the 'reading the screen' department ? I've also had someone tell me that they are the first line of support who can only answer simple questions and when I asked who the second line was, I was told there isn't one. The levels of retardation astound me. Perhaps I'm just cranky because I am in pain, but I don't see how anyone can run a business like this. It also turns out I am able to cancel that second account, even tho I've been told I can't.

      Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

      C Offline
      C Offline
      cp9876
      wrote on last edited by
      #2

      Think of how much better your day would have been if you weren't conned by the marketing departments of the shampoo/conditioner manufacturers :link[^] and results[^]

      Peter "Until the invention of the computer, the machine gun was the device that enabled humans to make the most mistakes in the smallest amount of time."

      1 Reply Last reply
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      • C Christian Graus

        OK, so this has not been my day. I woke up this morning, got in the shower, washed my hair, and grabbed the conditioner. Not much left, so I shook the bottle to bring it all down. My back siezed up. As in, I needed help getting out of the shower, and could hardly move. So, I spent the day getting to physio and getting checked out. I am online against his orders, just checking my mail, etc. So, my wireless modem died a couple of weeks ago. It takes a week for Telstra to send a replacement modem, so I had to sign up for a whole new 3 year account to stay online for that time. I changed modem model to a faster one when I did this, which I also made clear to all the people I spoke to. When I bought my second modem, before they turned off the first one, I found it does not plug into my aerial. I called them, they said they would send the adapter. I have called twice to confirm it was on the way. In the meantime, I was told by one department that Telstra does not sell them, I need to buy it myself. For $50 from a company in rural NSW who have antiquated systems, so it's a PITA to buy from them and that will also take a week to get here. So, I wait for the one that Telstra say they sent. Today the second modem came. No adapter. I call Telstra, they say it is on the way. I say it's taking too long, they put me on hold, and eventually tell me it's leaving Wed. I said that their systems are a disaster if they tell them that it's been sent when it hasn't. She says 'there are many departments in Telstra, we can't be expected to master them all'. The system is not broken, she's just not from the 'reading the screen' department ? I've also had someone tell me that they are the first line of support who can only answer simple questions and when I asked who the second line was, I was told there isn't one. The levels of retardation astound me. Perhaps I'm just cranky because I am in pain, but I don't see how anyone can run a business like this. It also turns out I am able to cancel that second account, even tho I've been told I can't.

        Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

        L Offline
        L Offline
        Lost User
        wrote on last edited by
        #3

        Seriously, it costs me $50 ontop of what my insurance pays, I'm there 45mins and it consits of this "How has your back been" "Very painful" "Have you done the excercises?" "Yes" "Ok this week I want you to try these different excercises" She then gets me in all sorts of wierd positions and tells me they are excersises. After a month of this, doing my excersises and not doing any physical work at all im weeks behind where I need to be with renovations, I have the electrician coming thursday and still need to cut about a dozen holes in the floor and walls for him, the lawn hasnt been mowed and I walk like an old woman.

        C R L C 4 Replies Last reply
        0
        • L Lost User

          Seriously, it costs me $50 ontop of what my insurance pays, I'm there 45mins and it consits of this "How has your back been" "Very painful" "Have you done the excercises?" "Yes" "Ok this week I want you to try these different excercises" She then gets me in all sorts of wierd positions and tells me they are excersises. After a month of this, doing my excersises and not doing any physical work at all im weeks behind where I need to be with renovations, I have the electrician coming thursday and still need to cut about a dozen holes in the floor and walls for him, the lawn hasnt been mowed and I walk like an old woman.

          C Offline
          C Offline
          Christian Graus
          wrote on last edited by
          #4

          Wow - mine costs $55 ( I am long past getting $20 back from my health fund, I will start again in JAn for a month or two ), and she does a good job, works on my back, tapes me up and gives me exercises at the end. You need a new physio.

          Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

          1 Reply Last reply
          0
          • C Christian Graus

            OK, so this has not been my day. I woke up this morning, got in the shower, washed my hair, and grabbed the conditioner. Not much left, so I shook the bottle to bring it all down. My back siezed up. As in, I needed help getting out of the shower, and could hardly move. So, I spent the day getting to physio and getting checked out. I am online against his orders, just checking my mail, etc. So, my wireless modem died a couple of weeks ago. It takes a week for Telstra to send a replacement modem, so I had to sign up for a whole new 3 year account to stay online for that time. I changed modem model to a faster one when I did this, which I also made clear to all the people I spoke to. When I bought my second modem, before they turned off the first one, I found it does not plug into my aerial. I called them, they said they would send the adapter. I have called twice to confirm it was on the way. In the meantime, I was told by one department that Telstra does not sell them, I need to buy it myself. For $50 from a company in rural NSW who have antiquated systems, so it's a PITA to buy from them and that will also take a week to get here. So, I wait for the one that Telstra say they sent. Today the second modem came. No adapter. I call Telstra, they say it is on the way. I say it's taking too long, they put me on hold, and eventually tell me it's leaving Wed. I said that their systems are a disaster if they tell them that it's been sent when it hasn't. She says 'there are many departments in Telstra, we can't be expected to master them all'. The system is not broken, she's just not from the 'reading the screen' department ? I've also had someone tell me that they are the first line of support who can only answer simple questions and when I asked who the second line was, I was told there isn't one. The levels of retardation astound me. Perhaps I'm just cranky because I am in pain, but I don't see how anyone can run a business like this. It also turns out I am able to cancel that second account, even tho I've been told I can't.

            Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

            M Offline
            M Offline
            Mycroft Holmes
            wrote on last edited by
            #5

            Christian Graus wrote:

            but I don't see how anyone can run a business like this

            See theres your error, they still think they are running a monopoly and your just an insignificant number! BTW where do you actually reside, seems you are not in a major city!

            Never underestimate the power of human stupidity RAH

            M C 2 Replies Last reply
            0
            • M Mycroft Holmes

              Christian Graus wrote:

              but I don't see how anyone can run a business like this

              See theres your error, they still think they are running a monopoly and your just an insignificant number! BTW where do you actually reside, seems you are not in a major city!

              Never underestimate the power of human stupidity RAH

              M Offline
              M Offline
              Mustafa Ismail Mustafa
              wrote on last edited by
              #6

              How many people actually get the reference of your user name?

              "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

              P A M D 4 Replies Last reply
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              • M Mustafa Ismail Mustafa

                How many people actually get the reference of your user name?

                "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                A Offline
                A Offline
                Agnihothra
                wrote on last edited by
                #7

                Mustafa Ismail Mustafa wrote:

                How many people actually get the reference of your user name?

                I did.. was thinking.. hey thats a cool handle.. then clicked your post...

                1 Reply Last reply
                0
                • M Mustafa Ismail Mustafa

                  How many people actually get the reference of your user name?

                  "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                  P Offline
                  P Offline
                  Pete OHanlon
                  wrote on last edited by
                  #8

                  Mustafa Ismail Mustafa wrote:

                  How many people actually get the reference of your user name?

                  Well I do. Although, I would hope that people would get it from the literary reference, rather than from the abominable film version "Sherlock Holmes' Smarter Brother" - or whatever it was called. Mind you, I grew up reading Conan Doyle so this one's an easy one for me.

                  Deja View - the feeling that you've seen this post before.

                  My blog | My articles

                  M 1 Reply Last reply
                  0
                  • P Pete OHanlon

                    Mustafa Ismail Mustafa wrote:

                    How many people actually get the reference of your user name?

                    Well I do. Although, I would hope that people would get it from the literary reference, rather than from the abominable film version "Sherlock Holmes' Smarter Brother" - or whatever it was called. Mind you, I grew up reading Conan Doyle so this one's an easy one for me.

                    Deja View - the feeling that you've seen this post before.

                    My blog | My articles

                    M Offline
                    M Offline
                    Mustafa Ismail Mustafa
                    wrote on last edited by
                    #9

                    Is an easy one for anyone that actually reads. Mind you, its very depressing how kids these days generally are totally dead set against reading. The future according to Idiocracy becomes more probable with every passing day.

                    "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                    A M P 3 Replies Last reply
                    0
                    • M Mustafa Ismail Mustafa

                      How many people actually get the reference of your user name?

                      "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                      M Offline
                      M Offline
                      Mycroft Holmes
                      wrote on last edited by
                      #10

                      Your the first but I bet not the last. I only just changed it!

                      Never underestimate the power of human stupidity RAH

                      1 Reply Last reply
                      0
                      • M Mustafa Ismail Mustafa

                        Is an easy one for anyone that actually reads. Mind you, its very depressing how kids these days generally are totally dead set against reading. The future according to Idiocracy becomes more probable with every passing day.

                        "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                        A Offline
                        A Offline
                        Anton Afanasyev
                        wrote on last edited by
                        #11

                        Mustafa Ismail Mustafa wrote:

                        its very depressing how kids these days generally are totally dead set against reading.

                        I don't think its 'against reading'. Its just that they find other things (watching movies, online chats/games, etc) more entertaining and _more useful_.

                        :badger:

                        M 1 Reply Last reply
                        0
                        • M Mustafa Ismail Mustafa

                          Is an easy one for anyone that actually reads. Mind you, its very depressing how kids these days generally are totally dead set against reading. The future according to Idiocracy becomes more probable with every passing day.

                          "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                          M Offline
                          M Offline
                          Mycroft Holmes
                          wrote on last edited by
                          #12

                          Ahh you see I got it from and early RAH novel, I think I should have used Manny :|

                          Never underestimate the power of human stupidity RAH

                          G 1 Reply Last reply
                          0
                          • M Mustafa Ismail Mustafa

                            Is an easy one for anyone that actually reads. Mind you, its very depressing how kids these days generally are totally dead set against reading. The future according to Idiocracy becomes more probable with every passing day.

                            "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                            P Offline
                            P Offline
                            Pete OHanlon
                            wrote on last edited by
                            #13

                            How did you get on yesterday BTW?

                            Deja View - the feeling that you've seen this post before.

                            My blog | My articles

                            M 1 Reply Last reply
                            0
                            • P Pete OHanlon

                              How did you get on yesterday BTW?

                              Deja View - the feeling that you've seen this post before.

                              My blog | My articles

                              M Offline
                              M Offline
                              Mustafa Ismail Mustafa
                              wrote on last edited by
                              #14

                              With the exam? Thank fully, I'm one of the best 3 students in the class. Unfortunately, the examiner had a bone to pick with us. I think I managed to pass along with 3 others. All in all, I think I'll get a grade higher than C in the subject. About 17 other students will have failed miserably. It was a tough exam compounded by a terrible teacher and a lack of study resources.

                              "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                              P 1 Reply Last reply
                              0
                              • M Mycroft Holmes

                                Christian Graus wrote:

                                but I don't see how anyone can run a business like this

                                See theres your error, they still think they are running a monopoly and your just an insignificant number! BTW where do you actually reside, seems you are not in a major city!

                                Never underestimate the power of human stupidity RAH

                                C Offline
                                C Offline
                                Christian Graus
                                wrote on last edited by
                                #15

                                I live just outside of Hobart.

                                Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

                                M 1 Reply Last reply
                                0
                                • C Christian Graus

                                  I live just outside of Hobart.

                                  Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

                                  M Offline
                                  M Offline
                                  Mycroft Holmes
                                  wrote on last edited by
                                  #16

                                  Explains why Telstra barely aknowledges your existence, you probably come under the "Rural" sector that Telstra guaranteed they would not abandon when the attempted to privatise. I have fond memories of being turfed out of the casino for not wearing a tie after 6pm - 30 years ago :^) probably saved me a fortune!

                                  Never underestimate the power of human stupidity RAH

                                  C 1 Reply Last reply
                                  0
                                  • M Mycroft Holmes

                                    Explains why Telstra barely aknowledges your existence, you probably come under the "Rural" sector that Telstra guaranteed they would not abandon when the attempted to privatise. I have fond memories of being turfed out of the casino for not wearing a tie after 6pm - 30 years ago :^) probably saved me a fortune!

                                    Never underestimate the power of human stupidity RAH

                                    C Offline
                                    C Offline
                                    Christian Graus
                                    wrote on last edited by
                                    #17

                                    I was at the casino the other day. I don't think I saw a single tie.

                                    Christian Graus - Microsoft MVP - C++ "also I don't think "TranslateOneToTwoBillion OneHundredAndFortySevenMillion FourHundredAndEightyThreeThousand SixHundredAndFortySeven()" is a very good choice for a function name" - SpacixOne ( offering help to someone who really needed it ) ( spaces added for the benefit of people running at < 1280x1024 )

                                    1 Reply Last reply
                                    0
                                    • L Lost User

                                      Seriously, it costs me $50 ontop of what my insurance pays, I'm there 45mins and it consits of this "How has your back been" "Very painful" "Have you done the excercises?" "Yes" "Ok this week I want you to try these different excercises" She then gets me in all sorts of wierd positions and tells me they are excersises. After a month of this, doing my excersises and not doing any physical work at all im weeks behind where I need to be with renovations, I have the electrician coming thursday and still need to cut about a dozen holes in the floor and walls for him, the lawn hasnt been mowed and I walk like an old woman.

                                      R Offline
                                      R Offline
                                      R Giskard Reventlov
                                      wrote on last edited by
                                      #18

                                      My sympathies: I am having physio for my slipped disk and the health insurance covers any and all costs for as long as the consultant says I need it. Not that I'm finding it terribly helpful but I like the heat treatment and I am getting (slowly) better (today is bad but that happens). Good luck with that (and to anyone with back problems: grr is all I have to say: can really fuck you up)

                                      bin the spin home

                                      1 Reply Last reply
                                      0
                                      • A Anton Afanasyev

                                        Mustafa Ismail Mustafa wrote:

                                        its very depressing how kids these days generally are totally dead set against reading.

                                        I don't think its 'against reading'. Its just that they find other things (watching movies, online chats/games, etc) more entertaining and _more useful_.

                                        :badger:

                                        M Offline
                                        M Offline
                                        Mustafa Ismail Mustafa
                                        wrote on last edited by
                                        #19

                                        Could be. But to be honest, there is that certain something that comes with reading that you won't find with anything else. And I don't mean glasses ;p

                                        "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                                        A 1 Reply Last reply
                                        0
                                        • M Mustafa Ismail Mustafa

                                          With the exam? Thank fully, I'm one of the best 3 students in the class. Unfortunately, the examiner had a bone to pick with us. I think I managed to pass along with 3 others. All in all, I think I'll get a grade higher than C in the subject. About 17 other students will have failed miserably. It was a tough exam compounded by a terrible teacher and a lack of study resources.

                                          "Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." - Rick Cook "There is no wealth like knowledge, no poverty like ignorance." Ali ibn Abi Talib "Animadvertistine, ubicumque stes, fumum recta in faciem ferri?"

                                          P Offline
                                          P Offline
                                          Pete OHanlon
                                          wrote on last edited by
                                          #20

                                          Mustafa Ismail Mustafa wrote:

                                          I think I managed to pass along with 3 others.

                                          Here's hoping.

                                          Mustafa Ismail Mustafa wrote:

                                          a tough exam compounded by a terrible teacher and a lack of study resources

                                          That's always the way unfortunately. Have an idiot teaching the subject, and you have a hard time getting them out of the job. Well, good luck anyway.

                                          Deja View - the feeling that you've seen this post before.

                                          My blog | My articles

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