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  3. Bug recording and reporting packages.

Bug recording and reporting packages.

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  • B Offline
    B Offline
    Bill Miller
    wrote on last edited by
    #1

    I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

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    • B Bill Miller

      I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

      P Offline
      P Offline
      Pete OHanlon
      wrote on last edited by
      #2

      We use this[^] one. It's called OnTime and it's excellent.

      Deja View - the feeling that you've seen this post before.

      My blog | My articles

      G 1 Reply Last reply
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      • B Bill Miller

        I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

        M Offline
        M Offline
        Member 96
        wrote on last edited by
        #3

        We use FogBugz and have been very happy with it.


        When everyone is a hero no one is a hero.

        J P 2 Replies Last reply
        0
        • B Bill Miller

          I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

          M Offline
          M Offline
          Mycroft Holmes
          wrote on last edited by
          #4

          We are looking at using Team Server and Sharepoint, does anyone have an opinion on this set up?

          1 Reply Last reply
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          • B Bill Miller

            I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

            L Offline
            L Offline
            Lost User
            wrote on last edited by
            #5

            We use Trac[^] and it works quite well. Its free and Im pretty sure it does all the things you listed

            D 1 Reply Last reply
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            • B Bill Miller

              I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

              H Offline
              H Offline
              Hans Dietrich
              wrote on last edited by
              #6

              http://ifdefined.com/bugtrackernet.html[^]

              Best wishes, Hans


              [CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]

              S U 2 Replies Last reply
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              • H Hans Dietrich

                http://ifdefined.com/bugtrackernet.html[^]

                Best wishes, Hans


                [CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]

                S Offline
                S Offline
                SimulationofSai
                wrote on last edited by
                #7

                We're thinking about using this? Do you have any opinions on this product?

                SG Cause is effect concealed. Effect is cause revealed.

                H D S M P 5 Replies Last reply
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                • M Member 96

                  We use FogBugz and have been very happy with it.


                  When everyone is a hero no one is a hero.

                  J Offline
                  J Offline
                  Jon Sagara
                  wrote on last edited by
                  #8

                  John C wrote:

                  FogBugz

                  I'll second this. I use it for my contract work, and it's great.

                  Jon Sagara On a traffic light yellow means yield, and green means go. On a banana, it's just the opposite, yellow means go ahead, green means stop, and red means, where'd you get that banana? -- Mitch Hedberg .NET Blog | Personal Blog | Articles

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                  • L Lost User

                    We use Trac[^] and it works quite well. Its free and Im pretty sure it does all the things you listed

                    D Offline
                    D Offline
                    David Stone
                    wrote on last edited by
                    #9

                    I'll second Trac. Shog and I use it for CPhog and it's fantastic. :)

                    1 Reply Last reply
                    0
                    • S SimulationofSai

                      We're thinking about using this? Do you have any opinions on this product?

                      SG Cause is effect concealed. Effect is cause revealed.

                      H Offline
                      H Offline
                      Hans Dietrich
                      wrote on last edited by
                      #10

                      One of my clients just started using it and likes it. I'll try to get more info.

                      Best wishes, Hans


                      [CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]

                      1 Reply Last reply
                      0
                      • B Bill Miller

                        I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

                        D Offline
                        D Offline
                        DontSailBackwards
                        wrote on last edited by
                        #11

                        Have a look at www.mantisbt.org[^]. Open source, free & actively developed. Also search these forums - this question has come up in the past

                        It wasn't me, It was the Others. It was the Others, Not Me.

                        P 1 Reply Last reply
                        0
                        • J Jon Sagara

                          John C wrote:

                          FogBugz

                          I'll second this. I use it for my contract work, and it's great.

                          Jon Sagara On a traffic light yellow means yield, and green means go. On a banana, it's just the opposite, yellow means go ahead, green means stop, and red means, where'd you get that banana? -- Mitch Hedberg .NET Blog | Personal Blog | Articles

                          A Offline
                          A Offline
                          Anders Lybecker
                          wrote on last edited by
                          #12

                          We use FogBugz also. It is great, but lacks features. - You cannot export cases or any other data for that matter - The interface is intuitive except for time-management (The Timesheet) - You can only see one day at the time - You cannot export the data. - It lacks system settings - You cannot change default settings, such as default priority for a new case - It displays estimates in days + hours, but we are working internationally where the length of a workday differs (in Denmark 7,5h/7h and Russia 8h) - Security permissions are too simple All-in-all it is too expensive compared to other solutions with similar features. :-) Anders Lybecker

                          :-) Anders Lybecker http://www.lybecker.com/blog/

                          P 1 Reply Last reply
                          0
                          • M Member 96

                            We use FogBugz and have been very happy with it.


                            When everyone is a hero no one is a hero.

                            P Offline
                            P Offline
                            Pawel Krakowiak
                            wrote on last edited by
                            #13

                            Same here. FogBugz rocks.

                            1 Reply Last reply
                            0
                            • A Anders Lybecker

                              We use FogBugz also. It is great, but lacks features. - You cannot export cases or any other data for that matter - The interface is intuitive except for time-management (The Timesheet) - You can only see one day at the time - You cannot export the data. - It lacks system settings - You cannot change default settings, such as default priority for a new case - It displays estimates in days + hours, but we are working internationally where the length of a workday differs (in Denmark 7,5h/7h and Russia 8h) - Security permissions are too simple All-in-all it is too expensive compared to other solutions with similar features. :-) Anders Lybecker

                              :-) Anders Lybecker http://www.lybecker.com/blog/

                              P Offline
                              P Offline
                              Pawel Krakowiak
                              wrote on last edited by
                              #14

                              Anders Lybecker wrote:

                              It is great, but lacks features. - You cannot export cases or any other data for that matter - The interface is intuitive except for time-management (The Timesheet) - You can only see one day at the time - You cannot export the data. - It lacks system settings - You cannot change default settings, such as default priority for a new case - It displays estimates in days + hours, but we are working internationally where the length of a workday differs (in Denmark 7,5h/7h and Russia 8h) - Security permissions are too simple

                              I hope you sent this to Fog Creek as well? ;)

                              1 Reply Last reply
                              0
                              • B Bill Miller

                                I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

                                S Offline
                                S Offline
                                Speder
                                wrote on last edited by
                                #15

                                I used to work with Fogbugz and it was ok. (3 years ago). It may be great now. Changed jobs to a company using Problem Tracker (NetResults). Didn't like that at all. Messy, slow, not configurable enough, hard to have more than one window open per user at a time. Changed jobs recently to a company that made me select a solution. :-) They had just started with BugTracker.net. It is free, and it works reasonably well. I wanted something that gives more control over the workflow though, so I ended up buying OnTime (axosoft.com) I'm very happy with it and I get nothing but positive feedback from my users (web developers). We have dozens of active projects. Customers can log in to the customer portal and I can configure exactly what they can see. When they report a defect, incident or request a feature, the item gets assigned to the appropriate project leader automatically. E-mail notifications go to customers when an item is rejected or approved, and after it has been fixed AND tested. Nothing gets lost or is forgotten anymore. Also... Quick and adequate responses from their support staff if you do have an issue with their product. Cheers, Speertje

                                C 1 Reply Last reply
                                0
                                • D DontSailBackwards

                                  Have a look at www.mantisbt.org[^]. Open source, free & actively developed. Also search these forums - this question has come up in the past

                                  It wasn't me, It was the Others. It was the Others, Not Me.

                                  P Offline
                                  P Offline
                                  paulcaseyjr
                                  wrote on last edited by
                                  #16

                                  Mantis is excellent -- I set it up for a customer and they love it. And the price is right. I set it up in linux and windows -- both work well. Covers all the features mentioned and many more.

                                  1 Reply Last reply
                                  0
                                  • S SimulationofSai

                                    We're thinking about using this? Do you have any opinions on this product?

                                    SG Cause is effect concealed. Effect is cause revealed.

                                    D Offline
                                    D Offline
                                    DirtyAndy
                                    wrote on last edited by
                                    #17

                                    I've been using BugTracker.NET for a year or so now, at two different companies. It isn't very slick, the colour scheme is awful, design is pretty messy. For for a team of 4-6 developers, a couple of testers, BA's and PM's it works OK. Especially considering the price (free). Takes about 10 minutes to setup if you have MS SQL and an available IIS server. It is easy to make a few modifications if you need them, although once you start that you get a desire to rewrite the entire thing :-) So personally I would recommend it, because it is easy to install, easy enough to use, does most things I can think you would want a bug tracking piece of software to do, and because it is free you don't need to justify the price to managers etc - which always seems to take a while. Good luck Andrew

                                    S C 2 Replies Last reply
                                    0
                                    • D DirtyAndy

                                      I've been using BugTracker.NET for a year or so now, at two different companies. It isn't very slick, the colour scheme is awful, design is pretty messy. For for a team of 4-6 developers, a couple of testers, BA's and PM's it works OK. Especially considering the price (free). Takes about 10 minutes to setup if you have MS SQL and an available IIS server. It is easy to make a few modifications if you need them, although once you start that you get a desire to rewrite the entire thing :-) So personally I would recommend it, because it is easy to install, easy enough to use, does most things I can think you would want a bug tracking piece of software to do, and because it is free you don't need to justify the price to managers etc - which always seems to take a while. Good luck Andrew

                                      S Offline
                                      S Offline
                                      SimulationofSai
                                      wrote on last edited by
                                      #18

                                      Thanks mate. I've decided to take the plunge. I demoed it yesterday and it seems fine for my purpose. Thanks a lot.

                                      SG Cause is effect concealed. Effect is cause revealed.

                                      1 Reply Last reply
                                      0
                                      • B Bill Miller

                                        I realize I am opening up a can of worms here, but we need an easy to use bug recording package at my current company. One to record the bugs. Allow assigning of developers, updating status, generating reports, etc... Preferably with the ability to automatically assign, and respond by e-mail. Thanks for the input and abuse! Bill

                                        X Offline
                                        X Offline
                                        Xaoc_MK
                                        wrote on last edited by
                                        #19

                                        We are using Mantis Bug Tracker for my company's projects. It is released under the GPL. You can pick it up at http://www.mantisbt.org/.

                                        S 1 Reply Last reply
                                        0
                                        • P Pete OHanlon

                                          We use this[^] one. It's called OnTime and it's excellent.

                                          Deja View - the feeling that you've seen this post before.

                                          My blog | My articles

                                          G Offline
                                          G Offline
                                          Grimolfr
                                          wrote on last edited by
                                          #20

                                          We use OnTime, and IMO, it's a steaming pile. They even goat-roped us into buying the add-ons that are supposed to improve performance and stability. It runs much slower now. The database design is worthy of The Daily WTF[^]. I believe they honestly use every database "design" mechanism I was ever taught not to use: Dynamic modification of key tables, stored procedures that generate and execute dynamic SQL, and more. It crashes regularly, and when it crashes, it sometimes randomly reconfigures some global interface settings. (I'm not kidding.) And it doesn't even matter on whose system it crashes, because in order to run it must have dbowner permissions on the database. Now, it could be that the only reason it works so terribly for us is that we try to organize our projects (dozens of project folders) or that we're a corporate shop with a cut-rate offshore team (thousands of defects). Apparently, they've spent all of their salary budget on marketing staff instead of competent developers, because their advertising and marketing is first-rate.

                                          Grim (aka Toby) MCDBA, MCSD, MCP+SB SELECT * FROM users WHERE clue IS NOT NULL (0 row(s) affected)

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