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issue tracking system

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  • T Offline
    T Offline
    Todd Smith
    wrote on last edited by
    #1

    An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

    Todd Smith

    P T L M M 10 Replies Last reply
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    • T Todd Smith

      An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

      Todd Smith

      P Offline
      P Offline
      peterchen
      wrote on last edited by
      #2

      Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

      We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
      blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist

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      • P peterchen

        Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

        We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
        blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist

        T Offline
        T Offline
        Todd Smith
        wrote on last edited by
        #3

        peterchen wrote:

        Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

        I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

        Todd Smith

        L P J R 4 Replies Last reply
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        • T Todd Smith

          peterchen wrote:

          Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

          I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

          Todd Smith

          L Offline
          L Offline
          LloydA111
          wrote on last edited by
          #4

          Would GPS be of use??

          Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

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          • T Todd Smith

            peterchen wrote:

            Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

            I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

            Todd Smith

            P Offline
            P Offline
            peterchen
            wrote on last edited by
            #5

            Ah ok. I'm not sure, but wouldn't it work the same as a bug tracking system?

            We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
            blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist

            L 1 Reply Last reply
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            • P peterchen

              Ah ok. I'm not sure, but wouldn't it work the same as a bug tracking system?

              We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
              blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist

              L Offline
              L Offline
              LloydA111
              wrote on last edited by
              #6

              :doh: :confused: No not really. You do know what GPS is dont you?

              Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

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              • L LloydA111

                :doh: :confused: No not really. You do know what GPS is dont you?

                Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                P Offline
                P Offline
                peterchen
                wrote on last edited by
                #7

                I know what GPS is, but I didn't know there are still countries where they equip bugs with GPS to track which relay the crawled in :rolleyes:

                We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
                blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist

                1 Reply Last reply
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                • L LloydA111

                  :doh: :confused: No not really. You do know what GPS is dont you?

                  Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                  D Offline
                  D Offline
                  David Cunningham
                  wrote on last edited by
                  #8

                  Lloyd Atkinson wrote:

                  No not really. You do know what GPS is dont you?

                  Kind Cryptic. I don't know what it is either and I've spent a fair amount of time looking at ALM, Issue management and Bug Tracking systems. Care to fill us in? ;)

                  David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

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                  • D David Cunningham

                    Lloyd Atkinson wrote:

                    No not really. You do know what GPS is dont you?

                    Kind Cryptic. I don't know what it is either and I've spent a fair amount of time looking at ALM, Issue management and Bug Tracking systems. Care to fill us in? ;)

                    David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

                    L Offline
                    L Offline
                    LloydA111
                    wrote on last edited by
                    #9

                    Did I misundrstand the question, you are looking for software that tracks a device??

                    Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                    D 1 Reply Last reply
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                    • T Todd Smith

                      An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                      Todd Smith

                      T Offline
                      T Offline
                      Thunderbox666
                      wrote on last edited by
                      #10

                      Spiceworks?


                      "There are three sides to every story. Yours, mine and the truth" ~ unknown "All things good to know are difficult to learn" ~ Greek Proverb "The only place success comes before work is in the dictionary" ~ Vidal Sassoon

                      1 Reply Last reply
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                      • L LloydA111

                        Would GPS be of use??

                        Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                        T Offline
                        T Offline
                        Todd Smith
                        wrote on last edited by
                        #11

                        If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.

                        Todd Smith

                        L A 2 Replies Last reply
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                        • T Todd Smith

                          If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.

                          Todd Smith

                          L Offline
                          L Offline
                          LloydA111
                          wrote on last edited by
                          #12

                          You posted a question about tracking some kind of flying robot that fixes car tyres? and that delivers Pizzas?? :doh:

                          Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                          1 Reply Last reply
                          0
                          • L LloydA111

                            Did I misundrstand the question, you are looking for software that tracks a device??

                            Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                            D Offline
                            D Offline
                            David Cunningham
                            wrote on last edited by
                            #13

                            Lloyd Atkinson wrote:

                            Did I misundrstand the question, you are looking for software that tracks a device??

                            I think the idea was to find software that tracked issues to resolution (broken printer until it's repaired, customer complaint until resolved, etc.) Kinda like bug tracking for the rest of the World. It wasn't about finding things.

                            David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

                            L 1 Reply Last reply
                            0
                            • D David Cunningham

                              Lloyd Atkinson wrote:

                              Did I misundrstand the question, you are looking for software that tracks a device??

                              I think the idea was to find software that tracked issues to resolution (broken printer until it's repaired, customer complaint until resolved, etc.) Kinda like bug tracking for the rest of the World. It wasn't about finding things.

                              David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

                              L Offline
                              L Offline
                              LloydA111
                              wrote on last edited by
                              #14

                              Oh I see, thought you they were on about some complicated devices etc. I suppose you could write an app that uploads a file to a server that manages that complaints/problems. You could have something like this for putting it on server if you have an ASP.NET page: My.Computer.Network.UploadFile("c:\File.txt", "http://www.someserver.com/upload.aspx")

                              Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".

                              1 Reply Last reply
                              0
                              • D David Cunningham

                                Lloyd Atkinson wrote:

                                No not really. You do know what GPS is dont you?

                                Kind Cryptic. I don't know what it is either and I've spent a fair amount of time looking at ALM, Issue management and Bug Tracking systems. Care to fill us in? ;)

                                David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

                                N Offline
                                N Offline
                                Nish Nishant
                                wrote on last edited by
                                #15

                                David Cunningham wrote:

                                Kind Cryptic.

                                Kinda off topic, but the GPS reference and the MVP summit next week brought back memories of my first ever GPS experience. It was when you picked me up from the W (sometime in early 2004 I think). I had never seen one before and remember being very impressed by it. If my memory is right it was a Ford Taurus fitted with a Hertz GPS (probably Magellan).

                                Regards, Nish


                                Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
                                My latest book : C++/CLI in Action / Amazon.com link

                                1 Reply Last reply
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                                • T Todd Smith

                                  An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                                  Todd Smith

                                  L Offline
                                  L Offline
                                  Luis Alonso Ramos
                                  wrote on last edited by
                                  #16

                                  Kayako[^]looks impressive. I played for a week with their demo, and I will sign up for the hosted version one of this days. One nice thing is that the price is fixed, no matter how many users/technicians you have.

                                  Luis Alonso Ramos Intelectix Chihuahua, Mexico My Blog!

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                                  • T Todd Smith

                                    peterchen wrote:

                                    Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

                                    I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

                                    Todd Smith

                                    J Offline
                                    J Offline
                                    Joe Woodbury
                                    wrote on last edited by
                                    #17

                                    TestTrack can be used for any kind of workflow/issue tracking. I'm trying to push for its use by manufacturing, sales and the RMA group.

                                    Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke

                                    T 1 Reply Last reply
                                    0
                                    • T Todd Smith

                                      If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.

                                      Todd Smith

                                      A Offline
                                      A Offline
                                      asn2k
                                      wrote on last edited by
                                      #18

                                      You can easily build one with MS access. use a hdr table and detail table to store issue status. Access can maintain form/subform relationship. Reg, Sankar

                                      1 Reply Last reply
                                      0
                                      • T Todd Smith

                                        An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                                        Todd Smith

                                        M Offline
                                        M Offline
                                        MMorrissey
                                        wrote on last edited by
                                        #19

                                        I'd recommend Trac. It's based on Python. There's a bit of config required but it's a very good system. You can get it here: http://trac.edgewall.org/[^]

                                        1 Reply Last reply
                                        0
                                        • T Todd Smith

                                          An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                                          Todd Smith

                                          M Offline
                                          M Offline
                                          M Towler
                                          wrote on last edited by
                                          #20

                                          RT http://www.bestpractical.com/[^]

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