issue tracking system
-
Would GPS be of use??
Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".
If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.
Todd Smith
-
If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.
Todd Smith
You posted a question about tracking some kind of flying robot that fixes car tyres? and that delivers Pizzas?? :doh:
Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".
-
Did I misundrstand the question, you are looking for software that tracks a device??
Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".
Lloyd Atkinson wrote:
Did I misundrstand the question, you are looking for software that tracks a device??
I think the idea was to find software that tracked issues to resolution (broken printer until it's repaired, customer complaint until resolved, etc.) Kinda like bug tracking for the rest of the World. It wasn't about finding things.
David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.
-
Lloyd Atkinson wrote:
Did I misundrstand the question, you are looking for software that tracks a device??
I think the idea was to find software that tracked issues to resolution (broken printer until it's repaired, customer complaint until resolved, etc.) Kinda like bug tracking for the rest of the World. It wasn't about finding things.
David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.
Oh I see, thought you they were on about some complicated devices etc. I suppose you could write an app that uploads a file to a server that manages that complaints/problems. You could have something like this for putting it on server if you have an ASP.NET page: My.Computer.Network.UploadFile("c:\File.txt", "http://www.someserver.com/upload.aspx")
Lloyd J. Atkinson "Logic will get you from A to B, but imagination will take you everywhere" - ALbert Einstein I look at Microsoft, and turn to my poster on the wall saying: "Bang head here in case of stress".
-
Lloyd Atkinson wrote:
No not really. You do know what GPS is dont you?
Kind Cryptic. I don't know what it is either and I've spent a fair amount of time looking at ALM, Issue management and Bug Tracking systems. Care to fill us in? ;)
David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.
David Cunningham wrote:
Kind Cryptic.
Kinda off topic, but the GPS reference and the MVP summit next week brought back memories of my first ever GPS experience. It was when you picked me up from the W (sometime in early 2004 I think). I had never seen one before and remember being very impressed by it. If my memory is right it was a Ford Taurus fitted with a Hertz GPS (probably Magellan).
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link -
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
Kayako[^]looks impressive. I played for a week with their demo, and I will sign up for the hosted version one of this days. One nice thing is that the price is fixed, no matter how many users/technicians you have.
Luis Alonso Ramos Intelectix Chihuahua, Mexico My Blog!
-
peterchen wrote:
Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)
I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.
Todd Smith
TestTrack can be used for any kind of workflow/issue tracking. I'm trying to push for its use by manufacturing, sales and the RMA group.
Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke
-
If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.
Todd Smith
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
I'd recommend Trac. It's based on Python. There's a bit of config required but it's a very good system. You can get it here: http://trac.edgewall.org/[^]
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
Trac is a free, open source enhanced wiki and issue tracking system for software development projects and it fits the bill. It's a bit of a pain in the ass to install, but once you've managed to get it installed it works well: http://trac.edgewall.org/[^]
It's turtles all the way down.
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
If you haven't had a look at Spiceworks, you may want to check it out. www.spiceworks.com
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
-
peterchen wrote:
Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)
I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.
Todd Smith
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
As an IT manager a couple of years ago, I bought TrackIT (www.NumaraSoftware.com) and used it to track company-wide issues. They may have a free version. Not sure. You may want to look at BugZilla (http://www.bugzilla.org). Its name implies it is for tracking software defects, but you can use it to track IT issues just as well.
-
An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.
Todd Smith
-
TestTrack can be used for any kind of workflow/issue tracking. I'm trying to push for its use by manufacturing, sales and the RMA group.
Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke
It gets very expensive though. I think we spent 10K+ just for our dev team.
Todd Smith