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issue tracking system

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  • D David Cunningham

    Lloyd Atkinson wrote:

    No not really. You do know what GPS is dont you?

    Kind Cryptic. I don't know what it is either and I've spent a fair amount of time looking at ALM, Issue management and Bug Tracking systems. Care to fill us in? ;)

    David Marc Clifton wrote: Next life, when I reincarnate as a woman, I'm going to be a strip club dancing lawyer.

    N Offline
    N Offline
    Nish Nishant
    wrote on last edited by
    #15

    David Cunningham wrote:

    Kind Cryptic.

    Kinda off topic, but the GPS reference and the MVP summit next week brought back memories of my first ever GPS experience. It was when you picked me up from the W (sometime in early 2004 I think). I had never seen one before and remember being very impressed by it. If my memory is right it was a Ford Taurus fitted with a Hertz GPS (probably Magellan).

    Regards, Nish


    Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
    My latest book : C++/CLI in Action / Amazon.com link

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    • T Todd Smith

      An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

      Todd Smith

      L Offline
      L Offline
      Luis Alonso Ramos
      wrote on last edited by
      #16

      Kayako[^]looks impressive. I played for a week with their demo, and I will sign up for the hosted version one of this days. One nice thing is that the price is fixed, no matter how many users/technicians you have.

      Luis Alonso Ramos Intelectix Chihuahua, Mexico My Blog!

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      • T Todd Smith

        peterchen wrote:

        Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

        I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

        Todd Smith

        J Offline
        J Offline
        Joe Woodbury
        wrote on last edited by
        #17

        TestTrack can be used for any kind of workflow/issue tracking. I'm trying to push for its use by manufacturing, sales and the RMA group.

        Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke

        T 1 Reply Last reply
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        • T Todd Smith

          If I get a flat tire and need IT to come fix or if I issue a ticket at lunch for a pizza it might be cheaper for them to go pick it up for me. GPS might be valuable in some cases yes.

          Todd Smith

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          A Offline
          asn2k
          wrote on last edited by
          #18

          You can easily build one with MS access. use a hdr table and detail table to store issue status. Access can maintain form/subform relationship. Reg, Sankar

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          • T Todd Smith

            An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

            Todd Smith

            M Offline
            M Offline
            MMorrissey
            wrote on last edited by
            #19

            I'd recommend Trac. It's based on Python. There's a bit of config required but it's a very good system. You can get it here: http://trac.edgewall.org/[^]

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            • T Todd Smith

              An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

              Todd Smith

              M Offline
              M Offline
              M Towler
              wrote on last edited by
              #20

              RT http://www.bestpractical.com/[^]

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              • T Todd Smith

                An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                Todd Smith

                D Offline
                D Offline
                Darren M Jackson
                wrote on last edited by
                #21

                Trac is a free, open source enhanced wiki and issue tracking system for software development projects and it fits the bill. It's a bit of a pain in the ass to install, but once you've managed to get it installed it works well: http://trac.edgewall.org/[^]

                It's turtles all the way down.

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                • T Todd Smith

                  An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                  Todd Smith

                  U Offline
                  U Offline
                  User 3888526
                  wrote on last edited by
                  #22

                  If you haven't had a look at Spiceworks, you may want to check it out. www.spiceworks.com

                  1 Reply Last reply
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                  • T Todd Smith

                    An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                    Todd Smith

                    W Offline
                    W Offline
                    Wayne Riddle
                    wrote on last edited by
                    #23

                    Bug Tracker .Net[^]

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                    • T Todd Smith

                      peterchen wrote:

                      Free for 5 users is Gemini[^]. When I was looking they weren't ready yet for prime time, but definitely looking good (the only contendere to fogbugz, actually, but Joel sold me on fogbugz way before I knew I was looking for a bug tracker)

                      I'm looking for an issue tracking system for IT not for a bug tracking system for development. We have TestTrack for bugs.

                      Todd Smith

                      R Offline
                      R Offline
                      RobBohn
                      wrote on last edited by
                      #24

                      We use TestTrack extensively for issue tracking, bug tracking, enhancement requests, et al... More than 500,000 tracked :-) Does it not work for you for issues? aarfb

                      1 Reply Last reply
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                      • T Todd Smith

                        An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                        Todd Smith

                        S Offline
                        S Offline
                        Steve Floyd
                        wrote on last edited by
                        #25

                        As an IT manager a couple of years ago, I bought TrackIT (www.NumaraSoftware.com) and used it to track company-wide issues. They may have a free version. Not sure. You may want to look at BugZilla (http://www.bugzilla.org). Its name implies it is for tracking software defects, but you can use it to track IT issues just as well.

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                        • T Todd Smith

                          An good recommendations for an open source / free issue tracking system? Windows based is our IT's preference.

                          Todd Smith

                          J Offline
                          J Offline
                          jkukkola
                          wrote on last edited by
                          #26

                          Trac - open source and runs just about anywhere. It might be worth a look. http://trac.edgewall.org/wiki/TracOnWindows[^]

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                          • J Joe Woodbury

                            TestTrack can be used for any kind of workflow/issue tracking. I'm trying to push for its use by manufacturing, sales and the RMA group.

                            Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke

                            T Offline
                            T Offline
                            Todd Smith
                            wrote on last edited by
                            #27

                            It gets very expensive though. I think we spent 10K+ just for our dev team.

                            Todd Smith

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