Issue/Bug tracking
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
Personally, I vote for Axosoft's OnTime: they sell an Express version - 5$ for 5 users - which fits almost all our needs: beside the number of users, the two main disadvantage are that there's no customer portal (this lack is a plus for me, because actually we have no filter between customers and developers) and you cannot customize the built-in reports. We've been using it for more than a year and we are very happy with it: it's not limited to bugs and incidents, but can track feature requests and task, integrates with SCM... but if you want check it at www.axosoft.com[^] . We also tried Bugzilla, but - that's my own personal opinion - they are comparable as a car and a bike can be: before someone flames me, I know Bugzilla is totally free and not users limited, while OnTime is a commercial software. Moreover, I tried Bugzilla after having tried OnTime so my expectation bar was set to a rather high value. Cheers
Marco Turrini
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
look at "http://www.bugnetproject.com/[^]" project
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
Hi I've been using bugtracker.net on various projects at various companies for the last 3 years or so. It is easy to set-up, fairly easy to make changes to and overall I would recommend it, especially at the price. The main negatives I have found are you certainly wouldn't want "clients" to see it because it is not pretty, and if you want to use it to track multiple projects I don't think it really supports having specific attributes for each project so some of your dropdown's end up with unnecessary values in them. But assuming you are a .net developer it is a good way to go. Andrew
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
IMHO trac (trac.edgewall.org) would be just good for you. However, there are some more analogs, such as JIRA, Mantis, Bugzilla, TrackStudio (some of listed are not opensource).
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
A good opensource one is Bugnet. Check it out to see if it meets your requriements. I have used it in the past and it is good and reliable. I have had no crashes so it is well tested.
cheers, Donsw My Recent Article : Optimistic Concurrency with C# using the IOC and DI Design Patterns
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mantis, trac or bugzilla http://www.mantisbt.org/[^] http://trac.edgewall.org/[^] http://www.bugzilla.org/[^]
John
I've used both trac and bugzilla. They will both do a great job of tracking issues/bugs of your software projects. Trac however adds some important features like project management, Subversion integration and a built-in wiki. I would recommend taking a strong look at both Trac & Bugzilla.
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
http://www.slick-ticket.com/ I know the guy who wrote it. It's slick!
Idaho Edokpayi
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I've used it. It has some small issues, but is very usable and comprehensive. I only stopped using it because my shared hosting provider only allows me two MSSQL databases, and it requires one, and I needed that one for something else.
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.
the railers are using something beautiful called http://www.lighthouseapp.com... its simple... costumers like that ... you should test RoR too... best regards from brazil
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mantis, trac or bugzilla http://www.mantisbt.org/[^] http://trac.edgewall.org/[^] http://www.bugzilla.org/[^]
John
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Hi, I'm looking for an open source web based issue/bug tracking facility. I want to be able to keep track of support issues (usually when a customer rings with a problem) and bugs that customers or we ourselves find. Some reporting functionality would be a big bonus but is not strictly required (yet). Can anyone suggest/recommend anything? Thanks.