InstallAware Developement [modified]
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peterchen wrote:
than this post will get back.
I don't think Brady meant it to do that anyway. :)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com linkI don't think so either, and, as said, I don't blame him. It's just normal that a rant about ridiculous behavior gets more attention and is remembered more than that correction.
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
I don't think so either, and, as said, I don't blame him. It's just normal that a rant about ridiculous behavior gets more attention and is remembered more than that correction.
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighistpeterchen wrote:
and is remembered more than that correction.
There was no correction at all. The guy who replied seems to be trying to generalize everyone from Turkey as being software thieves.
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link -
originSH wrote:
It was a bit of a train wreck ... I'm not sure I've seen customer service like that before where there hasn't been an apology and/or a firing. It's amazing the number of "me too" comments on a lot of the blogs ... stretching back years!
Yeah. I was quite surprised too. But they've stayed in business for so long. Maybe some people like abusive tech support :)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com linkNishant Sivakumar wrote:
Maybe some people like abusive tech support
The Klingon guide to tech support?
10110011001111101010101000001000001101001010001010100000100000101000001000111100010110001011001011
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Nishant Sivakumar wrote:
Maybe some people like abusive tech support
The Klingon guide to tech support?
10110011001111101010101000001000001101001010001010100000100000101000001000111100010110001011001011
MidwestLimey wrote:
The Klingon guide to tech support?
No, more like someone's feeling too happy (perhaps a drug high or something). So he/she calls Installaware support and claims to be from Turkey. :-)
Regards, Nish
Nish’s thoughts on MFC, C++/CLI and .NET (my blog)
My latest book : C++/CLI in Action / Amazon.com link -
This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
Brady Kelly wrote:
sample our services
You'd have to be fairly brave and thick-skinned to enter into any kind of conversation with candice after seeing that display of her charming personality. Her words should be endlessly quoted as *THE WORST* real life example of customer care SCARE!
"For fifty bucks I'd put my face in their soup and blow." - George Costanza
CP article: SmartPager - a Flickr-style pager control with go-to-page popup layer.
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Nishant Sivakumar wrote:
Maybe some people like abusive tech support
The Klingon guide to tech support?
10110011001111101010101000001000001101001010001010100000100000101000001000111100010110001011001011
Yeah... the "Customer Scare" chapter :)
"For fifty bucks I'd put my face in their soup and blow." - George Costanza
CP article: SmartPager - a Flickr-style pager control with go-to-page popup layer.
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Everything Nesmith says might be true (I really don't know), but they should never send those kinds of emails. Now they're going to be endlessly quoted, even if the emails are completely out of context. They could have said, "No, we won't do business with you". They achieved nothing by sending such nastygrams, and the emails will haunt them for years. Very poor judgment.
Best wishes, Hans
[CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]
According to Nesmith, the evaluation is for installaware's benefit. You see, *IF* you can tolerate unfounded accusations and rude support during presales, ONLY THEN are they happy to have you as a customer. It means you won't complain about the unhelpful support insults you get later on ;)
"For fifty bucks I'd put my face in their soup and blow." - George Costanza
CP article: SmartPager - a Flickr-style pager control with go-to-page popup layer.
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According to Nesmith, the evaluation is for installaware's benefit. You see, *IF* you can tolerate unfounded accusations and rude support during presales, ONLY THEN are they happy to have you as a customer. It means you won't complain about the unhelpful support insults you get later on ;)
"For fifty bucks I'd put my face in their soup and blow." - George Costanza
CP article: SmartPager - a Flickr-style pager control with go-to-page popup layer.
:laugh: :laugh: :laugh: That's a great support policy! But they should kick it up a notch and outsource their support center to some other country. It's always delicious to insult someone in a language they don't understand.
Best wishes, Hans
[CodeProject Forum Guidelines] [How To Ask A Question] [My Articles]
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This morning, as champion of the innocent, brave, caffeine fuelled warrior for fellow developers, I rattled off an email to Michael Nesmith of InstallAware, and received the following response: Thank you for your concern Brady, but we have a lot more history with these crooks than, of course, what their limited copy-paste shows. I would encourage you to evaluate InstallAware on your own terms and sample our services if you are truly interested in the product. Otherwise, I hope you have enjoyed the freak show. Unfortunately, these people have stolen our and our partner company IP's multiple times, and we will not dignify them with any kind of public response. Thanks... Michael Nesmith Technical Support Representative InstallAware Software Corporation 336 Guerrero Street San Francisco CA 94103-3332 415 839 5017 -----Original Message----- From: Brady Kelly [mailto:xxx] Sent: Tuesday, April 07, 2009 11:31 AM To: michaeln@installaware.com Subject: Candice Jones I hope you realise just how many sales this [1] has truly cost you. I have never come across such disgusting behaviour in thirteen years of developing or buying software. [1] http://www.codeproject.com/Lounge.aspx?fid=1159&df=10000&mpp=25&noise=3&sort =Position&view=Quick&fr=26&select=2994975#xx2994975xx
Last modified: 3hrs 46mins after originally posted --
I have no idea what message your link is pointing to. When I apply it (and carefully add the second line), I see displayed the following 4 postings: - Apple is about to hit a billion .... - XSD editor.. choices.. choices.. - I think it's going to be a good Easter! - Project at Work Having read all 4 very carefully, i see no connection to InstallAware. So I am missing out on what your rant is actually about!!! :(
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I have no idea what message your link is pointing to. When I apply it (and carefully add the second line), I see displayed the following 4 postings: - Apple is about to hit a billion .... - XSD editor.. choices.. choices.. - I think it's going to be a good Easter! - Project at Work Having read all 4 very carefully, i see no connection to InstallAware. So I am missing out on what your rant is actually about!!! :(
I have no idea what happened here. It used to point to another guy's rant about terrible service and customer relations from InstallAware, but now it seems to choose its own target. It takes me to page starting with 'Friday time waster'. :confused: