This Just In From DirecTV
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
Well, the power is different. It's more surge-free :) This is why I hate calling support. I wouldn't give them such a hard time though, because they are required to go through their little scripts. It's just part of their job. Blame the decision makers, or even the callers, for maybe they are the real reason for such measures being implemented.
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
Just be glad you don't own an xbox 360. I've had two of the die. They make you go through all the same dumb shit. But why did you get all mad at the person on the phone? He's only reading a script. He can't say what he really thinks, he'll probably loose his shitty job. That's person's life already sucks and you're just making worse by acting like a dick.
I didn't get any requirements for the signature
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
JSOP at its best :-D On Monday I called Dell Tech Support to get my laptop keyboard replacemnet. As usual they start with did you try this or that. After answering few questions, I told the lad to trust me as I know more than him. He insisted that he has to remote troubleshoot the machine. He asked my permission to connect to the machine remotely. I agreed because I was curious to see what he is going to do. I had VS 2005, VS 2003, VB6 :( SQL Server Explorer and much more development tools open. He opened control panel, checked I had the right driver installed, then he said, know what I am sending you new keyboard. then ME: Hmmmm, what made you think I need new keyboard HIM: Well, I am sure your diagnostics were right. ME: How did you know that HIM: I saw your had bunch of development tools open (not his exact words). Then he went to explain to me that he took couple of programming courses and he is looking forward to take C++ ;). I asked me if he is knows CP and introduced him to the wonderful community. I guess as soon as he saw what I had open, he melted down. ;)
Yusuf Can I help you?
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
John, I laughed so hard at this I damn near shed a tear. I've been through this same line of dumbass questioning when dealing with COMCAST cable service when they were doing everything they could to convince me that the problem I had was with the cable in my house. So I unplugged my cable modem, walked outside with an extension cord and wired the damn thing straight to the line coming from the pole just so I could say "no lights you idiot, NOW will you send someone out to check my f***ing service problem!" Then the guy got hung up on how I managed to plug my cable modem in when I was standing outside ... It boggles the mind. But thanks for sharing this, I needed a good laugh.
:..::. Douglas H. Troy ::..
Bad Astronomy |VCF|wxWidgets|WTL -
Just be glad you don't own an xbox 360. I've had two of the die. They make you go through all the same dumb shit. But why did you get all mad at the person on the phone? He's only reading a script. He can't say what he really thinks, he'll probably loose his shitty job. That's person's life already sucks and you're just making worse by acting like a dick.
I didn't get any requirements for the signature
I'm a on-time bill-paying dick, though. I gave the chick fair warning that I'd been hung up on twice before (and had to navigate their insanely annoying voice navigation crap to get back to an agent), and that I simply wanted her to arrange to have the box replaced. When she insisted on going through her script, I had every right to become an assh*le. I was actually doing good until the "power is different" thing... Of course, she couldn't possibly have known that I'd been fighting with WPF all day to begin with...
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001 -
So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
Go on - tell me that after you hung up you didn't just try plugging it directly into the wall? Actually, if the wall socket is higher than the surge protector, doesn't the electricity move faster as it's going down hill?
___________________________________________ .\\axxx (That's an 'M')
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Go on - tell me that after you hung up you didn't just try plugging it directly into the wall? Actually, if the wall socket is higher than the surge protector, doesn't the electricity move faster as it's going down hill?
___________________________________________ .\\axxx (That's an 'M')
Maxxx_ wrote:
doesn't the electricity move faster as it's going down hill?
Only on the 2nd Tuesday of every other month.
:..::. Douglas H. Troy ::..
Bad Astronomy |VCF|wxWidgets|WTL -
So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
This is a pretty common request from a support tech (one of several variations). They're giving you an opportunity to solve the problem by plugging the darn thing in without feeling like a complete moron for wasting everybody's time. You'd be surprised at how often that's the problem. You just got someone who did know when to move on.
if(!curlies){ return; }
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John, I laughed so hard at this I damn near shed a tear. I've been through this same line of dumbass questioning when dealing with COMCAST cable service when they were doing everything they could to convince me that the problem I had was with the cable in my house. So I unplugged my cable modem, walked outside with an extension cord and wired the damn thing straight to the line coming from the pole just so I could say "no lights you idiot, NOW will you send someone out to check my f***ing service problem!" Then the guy got hung up on how I managed to plug my cable modem in when I was standing outside ... It boggles the mind. But thanks for sharing this, I needed a good laugh.
:..::. Douglas H. Troy ::..
Bad Astronomy |VCF|wxWidgets|WTLDouglas Troy wrote:
Then the guy got hung up on how I managed to plug my cable modem in when I was standing outside ...
I had to read your post at least 3 times, because I sorta got the impression you wired one of the 240 poles into the cable input of the modem so you could be darned sure it was really dead. :) Marc
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
I've been throught this scenario so many times with the cable modem support monkeys. When they ask me to do something, I just pause a couple of seconds and say, "Ok, it's done", and then we move on to the next item on their script. There's not much point in arguing with the monkeys, they're only doing what they've been trained to do in order to get a piece of banana.
QRZ? de WAØTTN
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
John Simmons / outlaw programmer wrote:
DTV: The power really is different.
So, just to play devil's advocate because I have nothing better to do than go to bed, there's a teensy-weensy possibility that whoever wrote those idiotic diagnostic steps was thinking of those really super-duper surge protectors that are actually battery backup systems and, not being really totally super-duper, use a power inverter that puts out a square wave instead of a nice clean sine wave. Well, you know. It was just a thought. Marc
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
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So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
On the same subject, when my LCD monitor was dying the first time around before the warranty expired, they had me going through hoops to see what the cause was. They asked me to plug it into another power outlet which I wasn't about to do. I said I did anyway. Then they asked me how many colored stripes I see. I said seven for the rainbow. She said yes, that's right, it's almost dead. Woohoo! Lying paid off. They sent me a new one the next day or two.
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I'm a on-time bill-paying dick, though. I gave the chick fair warning that I'd been hung up on twice before (and had to navigate their insanely annoying voice navigation crap to get back to an agent), and that I simply wanted her to arrange to have the box replaced. When she insisted on going through her script, I had every right to become an assh*le. I was actually doing good until the "power is different" thing... Of course, she couldn't possibly have known that I'd been fighting with WPF all day to begin with...
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001John Simmons / outlaw programmer wrote:
Of course, she couldn't possibly have known that I'd been fighting with WPF all day to begin with...
Is that equivalent to fighting with Silverlight as well? I have just deployed an app and found so many issues including but not restricted to ComboBox, WCF compression and so on... :( How the hell does Microsoft get by with bugs that are acknowledged and have been around for almost a year?
"A democracy is nothing more than mob rule, where fifty-one percent of the people may take away the rights of the other forty-nine." - Thomas Jefferson "Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote." - Benjamin Franklin Edbert Sydney, Australia
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:laugh: rent-a-john at your service! :-D
"A Journey of a Thousand Rest Stops Begins with a Single Movement"
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:laugh: rent-a-john at your service! :-D
"A Journey of a Thousand Rest Stops Begins with a Single Movement"
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Go on - tell me that after you hung up you didn't just try plugging it directly into the wall? Actually, if the wall socket is higher than the surge protector, doesn't the electricity move faster as it's going down hill?
___________________________________________ .\\axxx (That's an 'M')
You have to remember that it is alternating current. Sometimes it is moving downhill and sometimes uphill. :doh:
Simply Elegant Designs JimmyRopes Designs
Think inside the box! ProActive Secure Systems
I'm on-line therefore I am. JimmyRopes -
So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
John Simmons / outlaw programmer wrote:
DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall.
ME: (not to be confused with the you ME) Hold on I go do that. Gets up to get a drink because it is going to be a trying phone call. Ok it still doesn't work. Send a new box.
Simply Elegant Designs JimmyRopes Designs
Think inside the box! ProActive Secure Systems
I'm on-line therefore I am. JimmyRopes -
So, I came home from work to find that we'd lost power. After restting all of the clocks, I went to turn on the TV. Imagine my surprise when I got nothing but a blank (blue) screen. After trying the various things they do to verify that your box is indeed dead (press the rest button, if that doesn't work, unplug it andplug it back in, and if that doesn't work, unplug it, plug it back in and press the power button and the rest button at the same time to bring it out of standby mode), I called them. Twice, I was accidentally hung up on while beginning the diagnostic step. By the 3rd call, I had built up quite a head of steam. In the process of making me do all that diagnostic stuff again, the next part went something like this: DTV: Is your box plugged into a power strip or surge suppressor? ME: Yes. DTV, unplug it and plug it directly into the wall. Me: Exactly what is that going to prove? DTV: The power coming from the wall outlet is different from the power coming from the surge suppressor. Me: You're kidding, right? DTV: No sir, it's different. Me: What retard got you to believe that? DTV: The power is different. Me: I want you to bring a f*cking voltmeter down here and show me how 120v volts comin outa the f*ckin wall is DIFFERENT than the 120 volts comin' outa the power strip. No really, I need you to show me. DTV: The power really is different. Me: Is this the part of your brainless script titled "Now Piss The Customer Off By Making a COMPLETELY Absurd Demand"? DTV: I'm sorry sir, if you're inconvenienced. Me: Tell you what, let's just skip the rest of this bullsh*t so that you have an opportunity to tell me how you're going to fix my problem. DTV: I have to make sure we've tried everything. Me: How about if I try reaching through the goddamn phone so I can ring your neck? DTV: There's no need to talk like that. Me: Yeah, there's a need. You can't tell that I didn't want to spend 30 minutes on the phone with some minimum wage idiot going over absurd diagnostic steps? I want my satellite box replaced because it's BROKEN. The rest of the phone call was spent arranging the replacement. I won't get the replacement until next Tuesday. I wish New Egg sold satellite service. At least I'd get decent service.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won
I know the feeling, on average I have to make 2-3 such calls every month. Our digital tv provider sucks (and the router even more), usually I do the same as several people already said. I just sit down in my couch (about 3meters away from the damn box) and tell them 'yes try'd it, still doesn't work'. After their script they then connect you to the 'specialist' who does some stuff at his end (don't know or care what) and all off the sudden my tv works again (I think the company has a problem with cutting people off bye mistake, and yes I pay my bills on time :) ).
