My support nightmare
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It was quicker than pulling my hair out for another 4 hours... What's left of it anyway. :-D
A guide to posting questions on CodeProject[^]
Dave Kreskowiak Microsoft MVP Visual Developer - Visual Basic
2006, 2007, 2008 -
So, I dialled into a client machine to try to work out why our WPF app would not work. Here's what I found. .NET 1.1 was installed. Apart from that, it was all 3.5 SP1, that is, the 2.0 and 3.0 service pack that come with those as well. Our app would crash when run. At one point it had run and THEN crashed ( because some moron decided it was OK for a .NET 3.5 app to crash and report invalid XAML if WMP 10 was not installed ), I have the error log to prove that. But now, it just crashes. I wrote a winforms 'hello world' app, just a button that, when pressed, showed 'hello world'. This also crashes when I try to run it. I uninstalled .NET 3.5 SP1, and installed just 3.5. This did not fix the issue. So, I uninstalled 3.5, which I needed to do before it would let me uninstall 3.0 SP1 and 2.0 SP2. Having done all that, I tried to reinstall 3.5. The installer now crashes every time I try to install it. I download the original 2.0 installer. It won't install, it says it's incompatible with other updates ( I assume the footprints of SP1 ). I try to install 2.0 SP2 by itself. That just shows a dialog with no text in it, and 'installer error' as the title. So, I am back with 3.5 SP1. I reinstall this, no issues. But, I am back where I started. Any .NET app, crashes. I look in the error log and find: .NET Runtime version 2.0.50727.3053 - Fatal Execution Engine Error (7A097706) (80131506) I googled this and got a suggestion to clear my temp directories, but the remote session I was working in dropped out and the client had gone home. Three and a half hours later, I have achieved nothing. Has anyone seen anything like this ?
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
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So, I dialled into a client machine to try to work out why our WPF app would not work. Here's what I found. .NET 1.1 was installed. Apart from that, it was all 3.5 SP1, that is, the 2.0 and 3.0 service pack that come with those as well. Our app would crash when run. At one point it had run and THEN crashed ( because some moron decided it was OK for a .NET 3.5 app to crash and report invalid XAML if WMP 10 was not installed ), I have the error log to prove that. But now, it just crashes. I wrote a winforms 'hello world' app, just a button that, when pressed, showed 'hello world'. This also crashes when I try to run it. I uninstalled .NET 3.5 SP1, and installed just 3.5. This did not fix the issue. So, I uninstalled 3.5, which I needed to do before it would let me uninstall 3.0 SP1 and 2.0 SP2. Having done all that, I tried to reinstall 3.5. The installer now crashes every time I try to install it. I download the original 2.0 installer. It won't install, it says it's incompatible with other updates ( I assume the footprints of SP1 ). I try to install 2.0 SP2 by itself. That just shows a dialog with no text in it, and 'installer error' as the title. So, I am back with 3.5 SP1. I reinstall this, no issues. But, I am back where I started. Any .NET app, crashes. I look in the error log and find: .NET Runtime version 2.0.50727.3053 - Fatal Execution Engine Error (7A097706) (80131506) I googled this and got a suggestion to clear my temp directories, but the remote session I was working in dropped out and the client had gone home. Three and a half hours later, I have achieved nothing. Has anyone seen anything like this ?
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
Christian Graus wrote:
Has anyone seen anything like this ?
Yes, in many products in their infancy stage. Oh wait, you wanted a solution?
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
So, I dialled into a client machine to try to work out why our WPF app would not work. Here's what I found. .NET 1.1 was installed. Apart from that, it was all 3.5 SP1, that is, the 2.0 and 3.0 service pack that come with those as well. Our app would crash when run. At one point it had run and THEN crashed ( because some moron decided it was OK for a .NET 3.5 app to crash and report invalid XAML if WMP 10 was not installed ), I have the error log to prove that. But now, it just crashes. I wrote a winforms 'hello world' app, just a button that, when pressed, showed 'hello world'. This also crashes when I try to run it. I uninstalled .NET 3.5 SP1, and installed just 3.5. This did not fix the issue. So, I uninstalled 3.5, which I needed to do before it would let me uninstall 3.0 SP1 and 2.0 SP2. Having done all that, I tried to reinstall 3.5. The installer now crashes every time I try to install it. I download the original 2.0 installer. It won't install, it says it's incompatible with other updates ( I assume the footprints of SP1 ). I try to install 2.0 SP2 by itself. That just shows a dialog with no text in it, and 'installer error' as the title. So, I am back with 3.5 SP1. I reinstall this, no issues. But, I am back where I started. Any .NET app, crashes. I look in the error log and find: .NET Runtime version 2.0.50727.3053 - Fatal Execution Engine Error (7A097706) (80131506) I googled this and got a suggestion to clear my temp directories, but the remote session I was working in dropped out and the client had gone home. Three and a half hours later, I have achieved nothing. Has anyone seen anything like this ?
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
I've had a similar problem, reinstalling/repairing the .net 3.5sp1 fixed it, failing that it could be down to registry problems.
Software Kinetics (requires SL3 beta) - Moving software
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I was one of the victim of of the issue. I removed all the .net framework and reinstalled .net frame work 2 the again installed 3.5 which resolved my problem. I think you can try that.
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Did you install the 3 recommended patches after 3.5 SP1 as noted on the SP1 download page?
xacc.ide
IronScheme - 1.0 beta 3 - out now!
((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))There's MORE patches AFTER all the ones that SP1 installs ? No, I didn't install SP1 at ALL, the client did, and all I did was focus on winding back. I HAVE run SP1 without any other patches on my machine tho and had no issues.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
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ToddHileHoffer wrote:
Do you have an MSDN subscription? Call Microsoft!
Microsoft support is non existant. Even when I was an MVP, it was a joke.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
In a way sometimes the vendor support of any major now looks horrible. We would need to carefully assess their solutions before implementing their recommendations so that we are not pushed to a situation of pulling our hairs at the 23rd hour with an embarrasing face before the client. On a personal front, I once encountered a true moronic dumbnut in Nokia Customercare who suggested me to use 'Restore Factory Settings' (equivalent of formatting) on the device just to check and assess the battery life. I have shared out a review here: www.mouthshut.com/review/Nokia_5800_XpressMusic-168046-1.html[^] (The category for my mobile Nokia 6030 is unavailable still and hence requested MouthShut support to have one created and the article moved there). Had this been another layman, he would have religiously followed their advice only to see all his downloaded ringtones, Phone Memory based Phonebook, Personalised Settings vanish that easily.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
The woods are lovely, dark and deep, But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep! -
Christian Graus wrote:
Has anyone seen anything like this ?
Yes, in many products in their infancy stage. Oh wait, you wanted a solution?
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighistpeterchen wrote:
Yes, in many products in their infancy stage.
.NET has been out since 2002, seven years is long enough to work out how to install a patch. And, no, I didn't really expect a solution, I just wanted to complain.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
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peterchen wrote:
Yes, in many products in their infancy stage.
.NET has been out since 2002, seven years is long enough to work out how to install a patch. And, no, I didn't really expect a solution, I just wanted to complain.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
I didn't say .NET is in its infacy....
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
So, I dialled into a client machine to try to work out why our WPF app would not work. Here's what I found. .NET 1.1 was installed. Apart from that, it was all 3.5 SP1, that is, the 2.0 and 3.0 service pack that come with those as well. Our app would crash when run. At one point it had run and THEN crashed ( because some moron decided it was OK for a .NET 3.5 app to crash and report invalid XAML if WMP 10 was not installed ), I have the error log to prove that. But now, it just crashes. I wrote a winforms 'hello world' app, just a button that, when pressed, showed 'hello world'. This also crashes when I try to run it. I uninstalled .NET 3.5 SP1, and installed just 3.5. This did not fix the issue. So, I uninstalled 3.5, which I needed to do before it would let me uninstall 3.0 SP1 and 2.0 SP2. Having done all that, I tried to reinstall 3.5. The installer now crashes every time I try to install it. I download the original 2.0 installer. It won't install, it says it's incompatible with other updates ( I assume the footprints of SP1 ). I try to install 2.0 SP2 by itself. That just shows a dialog with no text in it, and 'installer error' as the title. So, I am back with 3.5 SP1. I reinstall this, no issues. But, I am back where I started. Any .NET app, crashes. I look in the error log and find: .NET Runtime version 2.0.50727.3053 - Fatal Execution Engine Error (7A097706) (80131506) I googled this and got a suggestion to clear my temp directories, but the remote session I was working in dropped out and the client had gone home. Three and a half hours later, I have achieved nothing. Has anyone seen anything like this ?
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
Just curiuos, why are you not using the Dotnet cleanup tool ? http://blogs.msdn.com/astebner/pages/8904493.aspx[^] This should cleanup all of dotnet including all reg settings
My second computer is your linux box.
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Just curiuos, why are you not using the Dotnet cleanup tool ? http://blogs.msdn.com/astebner/pages/8904493.aspx[^] This should cleanup all of dotnet including all reg settings
My second computer is your linux box.
Thanks for sharing about the tool. I voted a '5' for this message.
Vasudevan Deepak Kumar Personal Homepage
Tech Gossips
The woods are lovely, dark and deep, But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep! -
Just curiuos, why are you not using the Dotnet cleanup tool ? http://blogs.msdn.com/astebner/pages/8904493.aspx[^] This should cleanup all of dotnet including all reg settings
My second computer is your linux box.
Because good software should cleanup after itself? :rolleyes:
Don't attribute to stupidity what can be equally well explained by buerocracy.
My latest article | Linkify!| FoldWithUs! | sighist -
So, I dialled into a client machine to try to work out why our WPF app would not work. Here's what I found. .NET 1.1 was installed. Apart from that, it was all 3.5 SP1, that is, the 2.0 and 3.0 service pack that come with those as well. Our app would crash when run. At one point it had run and THEN crashed ( because some moron decided it was OK for a .NET 3.5 app to crash and report invalid XAML if WMP 10 was not installed ), I have the error log to prove that. But now, it just crashes. I wrote a winforms 'hello world' app, just a button that, when pressed, showed 'hello world'. This also crashes when I try to run it. I uninstalled .NET 3.5 SP1, and installed just 3.5. This did not fix the issue. So, I uninstalled 3.5, which I needed to do before it would let me uninstall 3.0 SP1 and 2.0 SP2. Having done all that, I tried to reinstall 3.5. The installer now crashes every time I try to install it. I download the original 2.0 installer. It won't install, it says it's incompatible with other updates ( I assume the footprints of SP1 ). I try to install 2.0 SP2 by itself. That just shows a dialog with no text in it, and 'installer error' as the title. So, I am back with 3.5 SP1. I reinstall this, no issues. But, I am back where I started. Any .NET app, crashes. I look in the error log and find: .NET Runtime version 2.0.50727.3053 - Fatal Execution Engine Error (7A097706) (80131506) I googled this and got a suggestion to clear my temp directories, but the remote session I was working in dropped out and the client had gone home. Three and a half hours later, I have achieved nothing. Has anyone seen anything like this ?
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
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Use ghost. Its the best "uninstaller" there is
Morality is indistinguishable from social proscription
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ToddHileHoffer wrote:
Do you have an MSDN subscription? Call Microsoft!
Microsoft support is non existant. Even when I was an MVP, it was a joke.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
I haven't had any issues that took more than a few minutes to fix in last 4 or 5 years. But back when I started using ASP.Net 2001-2003 I called MS about 4 or 5 times to resolve issues I couldn't figure out. Granted I would usually have to spend 4-6 hours on the phone with them, but they always found a solution for me.
I didn't get any requirements for the signature
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Use ghost. Its the best "uninstaller" there is
Morality is indistinguishable from social proscription
Ghost bites. Use Acronis True Image.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001 -
Just curiuos, why are you not using the Dotnet cleanup tool ? http://blogs.msdn.com/astebner/pages/8904493.aspx[^] This should cleanup all of dotnet including all reg settings
My second computer is your linux box.
I don't know what's more disturbing - the existence of that tool, or the idea that Microsoft admits it was necessary to create it.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001 -
There's MORE patches AFTER all the ones that SP1 installs ? No, I didn't install SP1 at ALL, the client did, and all I did was focus on winding back. I HAVE run SP1 without any other patches on my machine tho and had no issues.
Christian Graus Driven to the arms of OSX by Vista. Please read this[^] if you don't like the answer I gave to your question. "! i don't exactly like or do programming and it only gives me a headache." - spotted in VB forums.
Probably, I vaguely remember 3.5 SP1 causing problems for us a while back that additional hotfixes were then needed for.
