My Apple Store Experience
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I think Hoover refers to a vacuum cleaner brand.
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http://obamacareclassaction.com/
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Walt Fair, Jr. wrote:
Maybe I just don't discuss vacuum cleaners enough?
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Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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I think Hoover refers to a vacuum cleaner brand.
Fight Big Government:
http://obamacareclassaction.com/
http://obamacaretruth.org/It also refers to a dead US President.
CQ de W5ALT
Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software
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So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)
c2423 wrote:
My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player?
My answers had I been an Apple employee: 1. "Our build quality is far superior." 2. "Many more 3rd party add-ons and accessories for iPods than any other MP3 players." 3. "Apple support is legendary. Creative's support is... not." 4. "Apple products are way cooler than Creative products. - Oh, you drive a Ford... never mind." 5. "You get what you pay for"
c2423 wrote:
as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?
All the time.
c2423 wrote:
Was it unreasonable of me to expect them to know *what* their competition is?
Have you looked at the current market share of MP3 players? Creative is nothing but a pimple on Apple's ass. Seriously, dude.
c2423 wrote:
So in the end I bought a Hitachi - as much disk space, for a fraction of the price
Good luck.
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Companies should embrace the "know thine enemy" even if it's just to point out their flaws. They might have made a sale by listing the Zen's shortcomings (if any) vs the iPods strengths (if any).
I need an app that will automatically deliver a new BBBBBBBBaBB (beautiful blonde bimbo brandishing bountiful bobbing bare breasts and bodacious butt) every day. John Simmons / outlaw programmer
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Rutvik Dave wrote:
iPods are just for looking cool, the new iPods have very bad sound quality, you can't listen to them in higher volume (it will distort) the "signal to noise ratio" is 74 very bad compare to Creative Zen 92 and Zune 90.
Meh, in real world tests they all land somewhere in the mid 80's for SNR. Not sure where you found a 74 for the iPod.
He said, "Boy I'm just old and lonely, But thank you for your concern, Here's wishing you a Happy New Year." I wished him one back in return.
David Kentley wrote:
Not sure where you found a 74 for the iPod.
I think, Its from some PC World article about testing iPod sound quality...
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That would be nice; but since CompUSSR(?) axed all of its commissioned sales people in favor of cheaper teenagers on an hourly wage there hasn't been a single national chain with competent sales people.
3x12=36 2x12=24 1x12=12 0x12=18
Agreed. I've had clerks pick up the frikkin box and read it to me after an inquiry.:suss:
I need an app that will automatically deliver a new BBBBBBBBaBB (beautiful blonde bimbo brandishing bountiful bobbing bare breasts and bodacious butt) every day. John Simmons / outlaw programmer
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c2423 wrote:
My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player?
My answers had I been an Apple employee: 1. "Our build quality is far superior." 2. "Many more 3rd party add-ons and accessories for iPods than any other MP3 players." 3. "Apple support is legendary. Creative's support is... not." 4. "Apple products are way cooler than Creative products. - Oh, you drive a Ford... never mind." 5. "You get what you pay for"
c2423 wrote:
as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?
All the time.
c2423 wrote:
Was it unreasonable of me to expect them to know *what* their competition is?
Have you looked at the current market share of MP3 players? Creative is nothing but a pimple on Apple's ass. Seriously, dude.
c2423 wrote:
So in the end I bought a Hitachi - as much disk space, for a fraction of the price
Good luck.
Mike Mullikin wrote:
Creative's support is... not.
I'll second this. Last summer I fell and landed on my X-Fi's screen with the predictable result. I sent and email explaining what happened and asking how much it would cost to have repaired. I got a very rude reply saying accidental damage wasn't covered by the warranty (no shit, that's why I asked how much it would cost), and quoting a replacement price for a refurb that was ~90% of what I paid for mine new. I ended up spending $60(80?) on a new screen + tools and dismantled and repaired it myself.
3x12=36 2x12=24 1x12=12 0x12=18
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Agreed. I've had clerks pick up the frikkin box and read it to me after an inquiry.:suss:
I need an app that will automatically deliver a new BBBBBBBBaBB (beautiful blonde bimbo brandishing bountiful bobbing bare breasts and bodacious butt) every day. John Simmons / outlaw programmer
-
So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)
c2423 wrote:
Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players?
Not unreasonable at all, and I'll add that Apple Store employees should have a required Apple History lesson thrown in: it will not only spice up their lives, it could make them perhaps better sales people. My experience (buying a MacBook) documented here [^]. :doh: -- Rogelio
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c2423 wrote:
have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?
Yes. All the time. It's generally easier to say you have an iPod than explain that you have a Creative Zen player. I'm not sure comparing iPod to Hoover is a great selling point. I don't think many people believe Hoovers are vastly superior to other vacuum cleaners.
Wjousts wrote:
I'm not sure comparing iPod to Hoover is a great selling point. I don't think many people believe Hoovers are vastly superior to other vacuum cleaners.
True, but that may be an excellent way to try and sell a Zune