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naughty Norton AV

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  • J Offline
    J Offline
    Jim Crafton
    wrote on last edited by
    #1

    My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

    ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

    L OriginalGriffO N F H 15 Replies Last reply
    0
    • J Jim Crafton

      My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

      ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

      L Offline
      L Offline
      Lost User
      wrote on last edited by
      #2

      Microsoft Security Essentials. To uninstall Norton you will need to cast the laptop into the heart of the sun.

      Every man can tell how many goats or sheep he possesses, but not how many friends.

      J N J L 4 Replies Last reply
      0
      • J Jim Crafton

        My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

        ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

        OriginalGriffO Offline
        OriginalGriffO Offline
        OriginalGriff
        wrote on last edited by
        #3

        It may be better now - I can't comment because it was such a PITA to get rid of last time I had it on a PC that I won't touch it again - but I doubt it. Before Symantec took over, it was a good tool. Then it got greedy, and lazy, and fat, and impossible to get off cleanly. Mind you, McAfee did the same, and Symantec don't own them. Now I just stick to Microsoft Essentials - seems to work fine so far.

        Ideological Purity is no substitute for being able to stick your thumb down a pipe to stop the water

        "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
        "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

        J 1 Reply Last reply
        0
        • L Lost User

          Microsoft Security Essentials. To uninstall Norton you will need to cast the laptop into the heart of the sun.

          Every man can tell how many goats or sheep he possesses, but not how many friends.

          J Offline
          J Offline
          Jim Crafton
          wrote on last edited by
          #4

          Sigh, this is what I was afraid. Well I can at least disable the service (I'm assuming the Norton AV stuff is controlled via a service) right?

          ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

          S 1 Reply Last reply
          0
          • L Lost User

            Microsoft Security Essentials. To uninstall Norton you will need to cast the laptop into the heart of the sun.

            Every man can tell how many goats or sheep he possesses, but not how many friends.

            N Offline
            N Offline
            Nagy Vilmos
            wrote on last edited by
            #5

            ChrisElston wrote:

            To uninstall Norton you will need to cast the laptop into the heart of the sun.

            So you can uninstall it! Who knew?


            Panic, Chaos, Destruction. My work here is done. Drink. Get drunk. Fall over - P O'H OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett

            1 Reply Last reply
            0
            • J Jim Crafton

              My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

              ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

              N Offline
              N Offline
              Nagy Vilmos
              wrote on last edited by
              #6

              MSE as the guys said. And make sure your Dad has LOTS of beer in before you agree to help out...


              Panic, Chaos, Destruction. My work here is done. Drink. Get drunk. Fall over - P O'H OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett

              J 1 Reply Last reply
              0
              • N Nagy Vilmos

                MSE as the guys said. And make sure your Dad has LOTS of beer in before you agree to help out...


                Panic, Chaos, Destruction. My work here is done. Drink. Get drunk. Fall over - P O'H OK, I will win to day or my name isn't Ethel Crudacre! - DD Ethel Crudacre I cannot live by bread alone. Bacon and ketchup are needed as well. - Trollslayer Have a bit more patience with newbies. Of course some of them act dumb - they're often *students*, for heaven's sake - Terry Pratchett

                J Offline
                J Offline
                Jim Crafton
                wrote on last edited by
                #7

                Yeah I'm going up for Thanksgiving and that's one of the things I'll do. I was thinking of trying to walk him through this over the phone but I'm afraid that will only complicate matters.

                ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                M 1 Reply Last reply
                0
                • OriginalGriffO OriginalGriff

                  It may be better now - I can't comment because it was such a PITA to get rid of last time I had it on a PC that I won't touch it again - but I doubt it. Before Symantec took over, it was a good tool. Then it got greedy, and lazy, and fat, and impossible to get off cleanly. Mind you, McAfee did the same, and Symantec don't own them. Now I just stick to Microsoft Essentials - seems to work fine so far.

                  Ideological Purity is no substitute for being able to stick your thumb down a pipe to stop the water

                  J Offline
                  J Offline
                  Jim Crafton
                  wrote on last edited by
                  #8

                  Is it possible to just get it to stop working/running, without uninstalling it? For example, is it possible to just disable the Norton service?

                  ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                  OriginalGriffO 1 Reply Last reply
                  0
                  • J Jim Crafton

                    My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

                    ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                    F Offline
                    F Offline
                    Flynn Arrowstarr Regular Schmoe
                    wrote on last edited by
                    #9

                    Jim Crafton wrote:

                    ...the Lotus Notes of the AV world?

                    No, that's McAfee. Norton is worse... :-\ We recently had a virus hit our work systems. The virus itself was created in 2010 or possibly sooner. McAfee didn't prevent the virus from running or even detect it. Mind you we have an enterprise license with them. MSE cleans the infected files and prevents the virus from running, so we're looking to switch to their enterprise version. Flynn

                    OriginalGriffO 1 Reply Last reply
                    0
                    • J Jim Crafton

                      Sigh, this is what I was afraid. Well I can at least disable the service (I'm assuming the Norton AV stuff is controlled via a service) right?

                      ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                      S Offline
                      S Offline
                      Slacker007
                      wrote on last edited by
                      #10

                      Jim Crafton wrote:

                      s controlled via a service

                      The service of Satan I tell you. Norton killed my FIL's PC and ripped out it's digital soul. Ended up having to do a complete OS re-install.

                      Just along for the ride. "the meat from that butcher is just the dogs danglies, absolutely amazing cuts of beef." - DaveAuld (2011)
                      "No, that is just the earthly manifestation of the Great God Retardon." - Nagy Vilmos (2011)

                      1 Reply Last reply
                      0
                      • J Jim Crafton

                        Is it possible to just get it to stop working/running, without uninstalling it? For example, is it possible to just disable the Norton service?

                        ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                        OriginalGriffO Offline
                        OriginalGriffO Offline
                        OriginalGriff
                        wrote on last edited by
                        #11

                        In theory, yes - you can just turn it off. But it just turns itself back on again, from what I can remember...:mad:

                        Ideological Purity is no substitute for being able to stick your thumb down a pipe to stop the water

                        "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
                        "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

                        J 1 Reply Last reply
                        0
                        • F Flynn Arrowstarr Regular Schmoe

                          Jim Crafton wrote:

                          ...the Lotus Notes of the AV world?

                          No, that's McAfee. Norton is worse... :-\ We recently had a virus hit our work systems. The virus itself was created in 2010 or possibly sooner. McAfee didn't prevent the virus from running or even detect it. Mind you we have an enterprise license with them. MSE cleans the infected files and prevents the virus from running, so we're looking to switch to their enterprise version. Flynn

                          OriginalGriffO Offline
                          OriginalGriffO Offline
                          OriginalGriff
                          wrote on last edited by
                          #12

                          I'll admit I am impressed with MSE - even the free version is less hassle than some of the pay-through-the-nose solutions out there.

                          Ideological Purity is no substitute for being able to stick your thumb down a pipe to stop the water

                          "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
                          "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt

                          1 Reply Last reply
                          0
                          • OriginalGriffO OriginalGriff

                            In theory, yes - you can just turn it off. But it just turns itself back on again, from what I can remember...:mad:

                            Ideological Purity is no substitute for being able to stick your thumb down a pipe to stop the water

                            J Offline
                            J Offline
                            Jim Crafton
                            wrote on last edited by
                            #13

                            Naturally! This is what happens when you use the Tourette's Process for software implementation.

                            ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                            OriginalGriffO 1 Reply Last reply
                            0
                            • L Lost User

                              Microsoft Security Essentials. To uninstall Norton you will need to cast the laptop into the heart of the sun.

                              Every man can tell how many goats or sheep he possesses, but not how many friends.

                              J Offline
                              J Offline
                              jeron1
                              wrote on last edited by
                              #14

                              ChrisElston wrote:

                              To uninstall Norton you will need to cast the laptop into the heart of the sun.

                              You're not kidding! I did this last week, Christ what a miserable registry modifying experience. I second Microsoft Security Essentials. I also have the free version Malwarebytes which I run scans periodically.

                              1 Reply Last reply
                              0
                              • L Lost User

                                Microsoft Security Essentials. To uninstall Norton you will need to cast the laptop into the heart of the sun.

                                Every man can tell how many goats or sheep he possesses, but not how many friends.

                                L Offline
                                L Offline
                                Lost User
                                wrote on last edited by
                                #15

                                Take out the registry entries, the files, and you have a clean system. OK, a bit manual, but takes what, 15 mins?

                                ============================== Nothing to say.

                                1 Reply Last reply
                                0
                                • J Jim Crafton

                                  My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

                                  ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                                  L Offline
                                  L Offline
                                  Lost User
                                  wrote on last edited by
                                  #16

                                  I always say to use the computer under a user profile, and only log in with an admin profile when you really need to. That way the system stays safe.

                                  ============================== Nothing to say.

                                  J B 2 Replies Last reply
                                  0
                                  • J Jim Crafton

                                    My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

                                    ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                                    H Offline
                                    H Offline
                                    Henry Minute
                                    wrote on last edited by
                                    #17

                                    I have read that the very newest versions have a decent uninstaller accessed through Add/Remove Programs in Control Panel as usual. The further back you go, the more difficult it becomes. Anything older than 2009 requires working Latin, before 2007 and fluent Aramaic is needed. Before that advanced knowledge of the Black Pullet Grimoire would come in handy. There are however loads of step-by-step tutorials out here and Norton even have some on their site. One possible problem is that they released so many versions of their products (Norton Internet Security, Antivirus, Antivirus Suite etc......) that you need to be sure to find and use the appropriate method.

                                    Henry Minute Do not read medical books! You could die of a misprint. - Mark Twain Girl: (staring) "Why do you need an icy cucumber?" “I want to report a fraud. The government is lying to us all.” I wouldn't let CG touch my Abacus! When you're wrestling a gorilla, you don't stop when you're tired, you stop when the gorilla is.

                                    J 1 Reply Last reply
                                    0
                                    • L Lost User

                                      I always say to use the computer under a user profile, and only log in with an admin profile when you really need to. That way the system stays safe.

                                      ============================== Nothing to say.

                                      J Offline
                                      J Offline
                                      Jim Crafton
                                      wrote on last edited by
                                      #18

                                      Yeah, that's the other thing I need to fix - the geniuses at Toshiba configured it with without a password and full admin access. Sigh...

                                      ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                                      L 1 Reply Last reply
                                      0
                                      • J Jim Crafton

                                        My parents a got a new laptop about 6 months ago. It came with some version of Norton AV, and theny have since noticed that it seems to acting strangely. From their descriptions over the phone (I haven't seen this mind you) it sounds like the laptop is freezing up or behaving sluggishly due to Norton shitting it's pants and/or attempting to do scans. So, I have heard numerous people here complain about Norton over the years, is it still the consensus that Norton is a steaming pile of crap, the Lotus Notes of the AV world? Would they be better off getting rid of it and just using Windows Defender? I had to fix a problem on the sister-in-law's computer recently and one of IT guys at work recommended using Malwarebytes, which seemed to do a very efficient and thorough job. Anyone else concur? Alternatives? How painful is it to uninstall Norton? I vaguely recall hearing horror stories about this in the past? //edit I'd like to thank everyone for the great suggestions! Thanks!

                                        ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

                                        L Offline
                                        L Offline
                                        Lost User
                                        wrote on last edited by
                                        #19

                                        From the looks of the replies it appears Norton is still... well... Norton. For what it's worth I read a review recently that put some new version of Lavasoft AdAware / AntiVirus at the top of the free AV list - ahead of MSE.

                                        1 Reply Last reply
                                        0
                                        • H Henry Minute

                                          I have read that the very newest versions have a decent uninstaller accessed through Add/Remove Programs in Control Panel as usual. The further back you go, the more difficult it becomes. Anything older than 2009 requires working Latin, before 2007 and fluent Aramaic is needed. Before that advanced knowledge of the Black Pullet Grimoire would come in handy. There are however loads of step-by-step tutorials out here and Norton even have some on their site. One possible problem is that they released so many versions of their products (Norton Internet Security, Antivirus, Antivirus Suite etc......) that you need to be sure to find and use the appropriate method.

                                          Henry Minute Do not read medical books! You could die of a misprint. - Mark Twain Girl: (staring) "Why do you need an icy cucumber?" “I want to report a fraud. The government is lying to us all.” I wouldn't let CG touch my Abacus! When you're wrestling a gorilla, you don't stop when you're tired, you stop when the gorilla is.

                                          J Offline
                                          J Offline
                                          Jim Crafton
                                          wrote on last edited by
                                          #20

                                          I think this is a new version (fingers crossed) the laptop was brand new in 2011.

                                          ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

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