Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • World
  • Users
  • Groups
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor
  • Default (No Skin)
  • No Skin
Collapse
Code Project
CODE PROJECT For Those Who Code
  • Home
  • Articles
  • FAQ
Community
  1. Home
  2. The Lounge
  3. I got my cable modem!

I got my cable modem!

Scheduled Pinned Locked Moved The Lounge
c++learningsysadmindata-structureshelp
25 Posts 15 Posters 9 Views 1 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • D David Wulff

    Congratulations! ** Dave puts on his jealous cap ** Anna-Jayne Metcalfe wrote: However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I agree - wouldn't it be easier just to get the installation guys to set it all up? Oh no wait - then they wouldn't screw you for an hour on a 50ppm support line. I bet the bean counters are really pissed off at the tech guys for making it so much easier this year. :(

    David Wulff http://www.davidwulff.co.uk

    C Offline
    C Offline
    carrie
    wrote on last edited by
    #11

    damn yeah, I'll throw my jealous cap on too David. If the winds right I can nearly spit into a broadband area from my roof but they don't want my custom it seems :(

    1 Reply Last reply
    0
    • A Anna Jayne Metcalfe

      The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

      "Be yourself - not what others think you should be"
      - Marcia Graesch

      Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

      M Offline
      M Offline
      Marc Clifton
      wrote on last edited by
      #12

      I have Cox cable in the US (Rhode Island) and had it in San Diego California where I used to live. I've never had any problems, installation is a breeze, performance is great! I recently decided to call tech support about why I couldn't get onto Code Project (an HTTP1.1/500 error--many were experiencing that), and I used their live chat on their web page. Someone came on in about 10 minutes, the queue showed me how many were ahead of me (only 2), and the resolution worked! Very happy. Marc Help! I'm an AI running around in someone's f*cked up universe simulator.
      Sensitivity and ethnic diversity means celebrating difference, not hiding from it. - Christian Graus
      Every line of code is a liability - Taka Muraoka

      A 1 Reply Last reply
      0
      • C ColinDavies

        retZ wrote: are we talking about DSL or cable modem here From what Anna said, I think its a Capped ADSL Modem, So its one line that runs a max of 128 both ways and a phoneline on the normal frequencies. Regardz Colin J Davies

        Sonork ID 100.9197:Colin

        You are the intrepid one, always willing to leap into the fray! A serious character flaw, I might add, but entertaining. Said by Roger Wright about me.

        A Offline
        A Offline
        Anna Jayne Metcalfe
        wrote on last edited by
        #13

        Nope...it's an NTL cable modem. I could get cable TV, but as I don't have a TV there's no point! I think the modem will do 1Mbit/s, but that costs a lot more and right now I'm saving as much as I can. Anna :rose: www.annasplace.me.uk

        "Be yourself - not what others think you should be"
        - Marcia Graesch

        Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

        1 Reply Last reply
        0
        • A Anna Jayne Metcalfe

          The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

          "Be yourself - not what others think you should be"
          - Marcia Graesch

          Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

          T Offline
          T Offline
          Todd Smith
          wrote on last edited by
          #14

          I had DSL at my old place. A tech came out and installed everything including the software. He seemded to love his job and it showed. Everything worked perfectly. (PacBell DSL) I have cable at my current place and again, a tech came out and installed everything. It worked flawlessly the first time. (Time Warner Cable Modem) Todd Smith

          1 Reply Last reply
          0
          • M Marc Clifton

            I have Cox cable in the US (Rhode Island) and had it in San Diego California where I used to live. I've never had any problems, installation is a breeze, performance is great! I recently decided to call tech support about why I couldn't get onto Code Project (an HTTP1.1/500 error--many were experiencing that), and I used their live chat on their web page. Someone came on in about 10 minutes, the queue showed me how many were ahead of me (only 2), and the resolution worked! Very happy. Marc Help! I'm an AI running around in someone's f*cked up universe simulator.
            Sensitivity and ethnic diversity means celebrating difference, not hiding from it. - Christian Graus
            Every line of code is a liability - Taka Muraoka

            A Offline
            A Offline
            Anna Jayne Metcalfe
            wrote on last edited by
            #15

            Wow! I reckon quite a few companies could learn a thing or two from that...they could start a sideline "advising" them. :laugh: Anna :rose: www.annasplace.me.uk

            "Be yourself - not what others think you should be"
            - Marcia Graesch

            Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

            1 Reply Last reply
            0
            • A Anna Jayne Metcalfe

              Thanks Dave. :) The one thing I will say for them is at least the support line is local call rate, so it won't have cost me that much to get it sorted. The worst bit is not knowing how long you're going to have to wait. Now here's a horrible thought - imagine if ISPs made Operating Systems...:omg: Anna :rose: www.annasplace.me.uk

              "Be yourself - not what others think you should be"
              - Marcia Graesch

              Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

              N Offline
              N Offline
              Navin
              wrote on last edited by
              #16

              Anna-Jayne Metcalfe wrote: Now here's a horrible thought - imagine if ISPs made Operating Systems... Maybe that explains MSN... :rolleyes: Even a broken clock is right twice a day.

              1 Reply Last reply
              0
              • A Anna Jayne Metcalfe

                The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

                "Be yourself - not what others think you should be"
                - Marcia Graesch

                Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                N Offline
                N Offline
                Navin
                wrote on last edited by
                #17

                I've had DSL for a while now (maybe 2 years) and have had very few problems. Most of the time when I call tech support, I find out there really IS an outage, and I'm not just an idiot. :-O (And I haven't had one of those in a while...) Even a broken clock is right twice a day.

                1 Reply Last reply
                0
                • A Anna Jayne Metcalfe

                  The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

                  "Be yourself - not what others think you should be"
                  - Marcia Graesch

                  Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                  S Offline
                  S Offline
                  Shaun Wilde
                  wrote on last edited by
                  #18

                  Anna-Jayne Metcalfe wrote: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). good at that aren't they - I got my details of the guy when he came to put in the extra point and then had to test it - the rest I pulled of the website - but they may have changed all that by now. why give oinfo away for free when you can charge for it - ps what registration server is it you needed? most of it seemed automatic.

                  Technically speaking the dictionary would define Visual Basic users as programmers.
                  But here again, a very generalized, liberal definition is being employed and it's wrong
                  - just plain wrong - Tom Archer 5/12/02

                  A 1 Reply Last reply
                  0
                  • A Anna Jayne Metcalfe

                    The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

                    "Be yourself - not what others think you should be"
                    - Marcia Graesch

                    Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                    J Offline
                    J Offline
                    jerry0davis
                    wrote on last edited by
                    #19

                    I've never had to phone ntl cable modem help, but there's a trick with phoning their telephone, and TV fault and support lines. When the automated voice says "Press # twice" - DON'T!! The system thinks you haven't got a touch tone phone, and you get answered within a few mins!!! :rolleyes:

                    I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
                    http://www.jvf.co.uk

                    1 Reply Last reply
                    0
                    • A Anna Jayne Metcalfe

                      The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk

                      "Be yourself - not what others think you should be"
                      - Marcia Graesch

                      Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                      S Offline
                      S Offline
                      Steve Murrell
                      wrote on last edited by
                      #20

                      Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M

                      J A 2 Replies Last reply
                      0
                      • S Steve Murrell

                        Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M

                        J Offline
                        J Offline
                        jerry0davis
                        wrote on last edited by
                        #21

                        Steve Murrell wrote: BTW does it connect to the NTL phone line or the actual cable TV feed ? It goes down your TV cable. Steve Murrell wrote: On the early version I saw the digital cable box had a network connector on it It depends. Are you in a Cable&Wireless area that NTL bought out? If yes : You can use the cable modem in your cable box. In no: You'll need an extra cable TV point near your PC. Steve Murrell wrote: however I have a feeling that the newer version is a USB device. If you get the separate cable modem option, you can use either USB or ethernet. Generally the USB drivers just emulate a network card, so you may as well get it all done in hardware and use the ethernet way if you have a network card.

                        I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
                        http://www.jvf.co.uk

                        S 1 Reply Last reply
                        0
                        • S Steve Murrell

                          Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M

                          A Offline
                          A Offline
                          Anna Jayne Metcalfe
                          wrote on last edited by
                          #22

                          The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk

                          "Be yourself - not what others think you should be"
                          - Marcia Graesch

                          Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                          S 1 Reply Last reply
                          0
                          • S Shaun Wilde

                            Anna-Jayne Metcalfe wrote: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). good at that aren't they - I got my details of the guy when he came to put in the extra point and then had to test it - the rest I pulled of the website - but they may have changed all that by now. why give oinfo away for free when you can charge for it - ps what registration server is it you needed? most of it seemed automatic.

                            Technically speaking the dictionary would define Visual Basic users as programmers.
                            But here again, a very generalized, liberal definition is being employed and it's wrong
                            - just plain wrong - Tom Archer 5/12/02

                            A Offline
                            A Offline
                            Anna Jayne Metcalfe
                            wrote on last edited by
                            #23

                            The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk

                            "Be yourself - not what others think you should be"
                            - Marcia Graesch

                            Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                            1 Reply Last reply
                            0
                            • A Anna Jayne Metcalfe

                              The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk

                              "Be yourself - not what others think you should be"
                              - Marcia Graesch

                              Trouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++

                              S Offline
                              S Offline
                              Steve Murrell
                              wrote on last edited by
                              #24

                              Thanks Anna Steve M

                              1 Reply Last reply
                              0
                              • J jerry0davis

                                Steve Murrell wrote: BTW does it connect to the NTL phone line or the actual cable TV feed ? It goes down your TV cable. Steve Murrell wrote: On the early version I saw the digital cable box had a network connector on it It depends. Are you in a Cable&Wireless area that NTL bought out? If yes : You can use the cable modem in your cable box. In no: You'll need an extra cable TV point near your PC. Steve Murrell wrote: however I have a feeling that the newer version is a USB device. If you get the separate cable modem option, you can use either USB or ethernet. Generally the USB drivers just emulate a network card, so you may as well get it all done in hardware and use the ethernet way if you have a network card.

                                I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
                                http://www.jvf.co.uk

                                S Offline
                                S Offline
                                Steve Murrell
                                wrote on last edited by
                                #25

                                I am in on old C&W area. Either way I have a 2nd cable box next to my PC anyway so I should be sorted. Can't wait for let rip with 600K :cool::) Cheers

                                1 Reply Last reply
                                0
                                Reply
                                • Reply as topic
                                Log in to reply
                                • Oldest to Newest
                                • Newest to Oldest
                                • Most Votes

                                • Login
                                • Don't have an account? Register
                                • Login or register to search.
                                • First post
                                  Last post
                                0
                                • Categories
                                • Recent
                                • Tags
                                • Popular
                                • World
                                • Users
                                • Groups