I got my cable modem!
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I have Cox cable in the US (Rhode Island) and had it in San Diego California where I used to live. I've never had any problems, installation is a breeze, performance is great! I recently decided to call tech support about why I couldn't get onto Code Project (an HTTP1.1/500 error--many were experiencing that), and I used their live chat on their web page. Someone came on in about 10 minutes, the queue showed me how many were ahead of me (only 2), and the resolution worked! Very happy. Marc Help! I'm an AI running around in someone's f*cked up universe simulator.
Sensitivity and ethnic diversity means celebrating difference, not hiding from it. - Christian Graus
Every line of code is a liability - Taka MuraokaWow! I reckon quite a few companies could learn a thing or two from that...they could start a sideline "advising" them. :laugh: Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
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Thanks Dave. :) The one thing I will say for them is at least the support line is local call rate, so it won't have cost me that much to get it sorted. The worst bit is not knowing how long you're going to have to wait. Now here's a horrible thought - imagine if ISPs made Operating Systems...:omg: Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
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The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
I've had DSL for a while now (maybe 2 years) and have had very few problems. Most of the time when I call tech support, I find out there really IS an outage, and I'm not just an idiot. :-O (And I haven't had one of those in a while...) Even a broken clock is right twice a day.
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The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
Anna-Jayne Metcalfe wrote: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). good at that aren't they - I got my details of the guy when he came to put in the extra point and then had to test it - the rest I pulled of the website - but they may have changed all that by now. why give oinfo away for free when you can charge for it - ps what registration server is it you needed? most of it seemed automatic.
Technically speaking the dictionary would define Visual Basic users as programmers.
But here again, a very generalized, liberal definition is being employed and it's wrong
- just plain wrong - Tom Archer 5/12/02 -
The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
I've never had to phone ntl cable modem help, but there's a trick with phoning their telephone, and TV fault and support lines. When the automated voice says "Press # twice" - DON'T!! The system thinks you haven't got a touch tone phone, and you get answered within a few mins!!! :rolleyes:
I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
http://www.jvf.co.uk -
The phone and modem (only 128k sadly - I'm a little poor at the moment) were installed late this afternoon. The phone worked first time. NTL being the efficent well staffed mob they are leave you to install and configure the software themselves. Of course their installer didn't work...it bitched the modem wasn't working correctly even though it had a valid IP and was receiving traffic. X| Of course there's a very easy way to finish the registration process but they don't tell you what it is in the manual or help (it's pitched at doughnut level users). :rolleyes: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). The tech I talked to said they received on average 1.5 support calls per installation, which is a bit of an improvement on the 4 per install they were apparently receiving last year. However, even accounting for users who can't tell the difference between a power cable and a keyboard, this still strikes me as frighteningly high. I suspect my experience is fairly typical, regardless of supplier. What sort of experience have you had recently with ISPs and so on, and what could they do to improve things? Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M
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Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M
Steve Murrell wrote: BTW does it connect to the NTL phone line or the actual cable TV feed ? It goes down your TV cable. Steve Murrell wrote: On the early version I saw the digital cable box had a network connector on it It depends. Are you in a Cable&Wireless area that NTL bought out? If yes : You can use the cable modem in your cable box. In no: You'll need an extra cable TV point near your PC. Steve Murrell wrote: however I have a feeling that the newer version is a USB device. If you get the separate cable modem option, you can use either USB or ethernet. Generally the USB drivers just emulate a network card, so you may as well get it all done in hardware and use the ethernet way if you have a network card.
I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
http://www.jvf.co.uk -
Hi, Anna My NTL Cable modem is being installed this Saturday (so they claim). I am having an upgrade from analog cable to digital cable and decided to go for the broadband while I was at it (actually the updgrade was just an excuse to get a cable modem ;)). >All I needed to be told was the IP of their registration server, >and to find that out I spent an hour in a phone queue >which of course, being a tech support call isn't free). Can you save me few quid an let me in on the secret IP of the registration server in case I suffer the same problem you did :rose: BTW does it connect to the NTL phone line or the actual cable TV feed ? On the early version I saw the digital cable box had a network connector on it, however I have a feeling that the newer version is a USB device. Cheers Steve M
The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
-
Anna-Jayne Metcalfe wrote: The result? All I needed to be told was the IP of their registration server, and to find that out I spent an hour in a phone queue (which of course, being a tech support call isn't free). good at that aren't they - I got my details of the guy when he came to put in the extra point and then had to test it - the rest I pulled of the website - but they may have changed all that by now. why give oinfo away for free when you can charge for it - ps what registration server is it you needed? most of it seemed automatic.
Technically speaking the dictionary would define Visual Basic users as programmers.
But here again, a very generalized, liberal definition is being employed and it's wrong
- just plain wrong - Tom Archer 5/12/02The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
-
The registation server I used was https://autoreg.autoregister.net (IE helpfully replaced the IP address I typed with the web address). I don't know if it'll work in your area, but it's worth a try if nothing else works. Good luck! Anna :rose: www.annasplace.me.uk
"Be yourself - not what others think you should be"
- Marcia GraeschTrouble with resource IDs? Try the Resource ID Organiser Add-In for Visual C++
Thanks Anna Steve M
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Steve Murrell wrote: BTW does it connect to the NTL phone line or the actual cable TV feed ? It goes down your TV cable. Steve Murrell wrote: On the early version I saw the digital cable box had a network connector on it It depends. Are you in a Cable&Wireless area that NTL bought out? If yes : You can use the cable modem in your cable box. In no: You'll need an extra cable TV point near your PC. Steve Murrell wrote: however I have a feeling that the newer version is a USB device. If you get the separate cable modem option, you can use either USB or ethernet. Generally the USB drivers just emulate a network card, so you may as well get it all done in hardware and use the ethernet way if you have a network card.
I feel like I'm diagonally parked in a parallel universe Jeremy Davis http://www.astad.org
http://www.jvf.co.ukI am in on old C&W area. Either way I have a 2nd cable box next to my PC anyway so I should be sorted. Can't wait for let rip with 600K :cool::) Cheers