Some People Shouldn't Be Allowed to Use a Computer
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Most of my users at least know to use a PrtScn. It's real annoying for those who have dual monitors. Many seem to have difficulty with the Alt-PrtScn. I also have a copyable error message that has not yet been used. But I have another avenue that works most of the time. I log the error in a database.
BruceMIII wrote:
But I have another avenue that works most of the time. I log the error in a database.
Our main application does that. It's harder for a web application if it's having difficulty communicating with the server though. ;P (Not to say it couldn't use a little more robust solution for logging however.)
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Teach them that the PDF can be OCR'ed :)
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I worked at a satellite ISP for a summer, but all our network diagrams were given in dry erase marker.
Most of them aren't that bad, but there are definitely some customers who are trying to set up their own and are unwilling to pay a technical person to do it properly form them. :laugh:
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Most of them aren't that bad, but there are definitely some customers who are trying to set up their own and are unwilling to pay a technical person to do it properly form them. :laugh:
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Oh you meant home networks, I was thinking internal network diagrams. Luckily, I worked on internal tools there, never had to deal with those. :laugh:
Actually, no. We're high-grade, business-only interwebs. And we still get crayon drawings!
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We just received an email, with an attached PDF, containing a black & white scan, of a printout, of a screenshot of an error message that was in a copyable text box. W. T. E. :doh: :confused:
Given that it passed for at least 2 hands, most likely, the user took the screenshot and printed it, then sent (or gave) it to the the technician who had no choice but scan it and send it to you as PDF, at least that's the scenario that makes more sense...
CEO at: - Rafaga Systems - Para Facturas - Modern Components for the moment...
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We just received an email, with an attached PDF, containing a black & white scan, of a printout, of a screenshot of an error message that was in a copyable text box. W. T. E. :doh: :confused:
We asked a user to show us a log file once. Instead of getting a txt log file, we got a screenshot of Windows Explorer showing the file. :laugh: So close and yet so far.
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Wait a second. So, reverse engineering the process you are saying that they 0. Took a screenshot 1. Printed it. 2. Scanned it to pdf as black and white 3. Then emailed it to you. Look on the bright side, at least they sent it as a pdf instead of a .tiff. :)
There are only 10 types of people in the world, those who understand binary and those who don't.
Or maybe.. they: 0. Took screenshot 1. printed it 2. used printer to scan it to a pdf and email it Perhaps they can't figure out how to paste a screen shot into email.. or perhaps the printer can send email to you but they are not allowed to? I've seen crazier things, like sending a laptop back, sans disk, for an application SW upgrade that we had to do at the factory. Sounds crazy, but it was the only way.
We can program with only 1's, but if all you've got are zeros, you've got nothing.
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Actually, no. We're high-grade, business-only interwebs. And we still get crayon drawings!
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Now that is a question I would love to have an answer to!
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We asked a user to show us a log file once. Instead of getting a txt log file, we got a screenshot of Windows Explorer showing the file. :laugh: So close and yet so far.
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We just received an email, with an attached PDF, containing a black & white scan, of a printout, of a screenshot of an error message that was in a copyable text box. W. T. E. :doh: :confused: