Leading Digital Content Distribution Company Modernizes Online Help Using MadCap Flare for HTML5 Content Delivery and Integration With SharePoint®, Apache SVN, and Salesforce®
-
New Case Study Examines How OverDrive Relies on MadCap Flare’s Topic-Based Authoring and HTML5 Output to Provide Customers and Employees with State-of-the-Art, Searchable Online Help Content La Jolla, CA, USA — September 3, 2014 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has published a new case study on OverDrive. The leading full-service digital distributor of eBooks, audiobooks, music and video worldwide, OverDrive relies on MadCap Flare to streamline the delivery of modern, searchable HTML5 Help content with different versions tailored for customers and employees. The full OverDrive case study can be viewed at: http://www.madcapsoftware.com/casestudy/OverDrive.aspx. Founded in 1986, OverDrive is dedicated to delivering secure management, digital rights management (DRM) protection and download fulfillment services for publishers, libraries, schools and retailers. The company now hosts more than 2 million premium digital titles from more than 5,000 publishers, and its digital distribution services are used by more than 30,000 libraries, schools and colleges across the globe. For years, OverDrive used a combination of Microsoft® Word™ to develop Help content and the Sitefinity content management system to publish the Help online. However, the demand to manage more online Help content and support modern HTML5 output led the company to migrate to MadCap Flare. Today, OverDrive’s Flare-based Help project contains 1,050-plus documents, manages more than 400 articles on its Help website, and provides a knowledge base for the company’s internal users. Among the key benefits OverDrive has realized: Topic-based authoring, single-source publishing, and conditional tags in Flare make it easy to generate content for internal and external users. SharePoint® integration enables cataloguing of Flare metadata to facilitate organization and production. Apache SVN integration helps writers save time by compiling Help content on local machines. HTML5 output provides customers with a visually attractive, state-of-the-art Help website. Tagging Flare-based content with index keywords is improving search results. Pushing Flare-based content to Salesforce via APIs delivers a searchable support knowledge base. MadCamp’s intensive four-day training shortened the learning curve and cut project development time. OverDrive Team Cites Flare Benefits “We saw in Flare a comprehensiv