Bank feedback fail
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
My car insurance provider has a "recover password" function. Since my dad registered me without my knowledge (yes, sometimes I hate him) I didn't knew my password and he, obviously, forgot it. Ok, so "recover password". They sent me the password. In cleartext. To my e-mail. But it's not over: the password was wrong. Why? In between the year they decided that password wouldn't allow special characters, and since I educated my father well he used "$" in the password. It's even an ASCII character for dog's sake! I had to phone them, circumvent the 16.384 layers of phone services by calling to the legal branch, threaten the poor fellow of Hell and damnation and public lynching in order to have my account deactivated and join again with the same insurance number.
Geek code v 3.12 GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++* Weapons extension: ma- k++ F+2 X
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My car insurance provider has a "recover password" function. Since my dad registered me without my knowledge (yes, sometimes I hate him) I didn't knew my password and he, obviously, forgot it. Ok, so "recover password". They sent me the password. In cleartext. To my e-mail. But it's not over: the password was wrong. Why? In between the year they decided that password wouldn't allow special characters, and since I educated my father well he used "$" in the password. It's even an ASCII character for dog's sake! I had to phone them, circumvent the 16.384 layers of phone services by calling to the legal branch, threaten the poor fellow of Hell and damnation and public lynching in order to have my account deactivated and join again with the same insurance number.
Geek code v 3.12 GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++* Weapons extension: ma- k++ F+2 X
A friends mother (he's technically illiterate, so I get to help her with computer problems) had a fun one with her ISP: they changed the rules on passwords, so when she changed computers and we had to re-enter them all, the old password was too short to be entered. And also too short to be entered in the "confirm existing password" box of the "change password" page... :doh: Dealing with script-heads on a different continent to try and fix it was not fun...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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A friends mother (he's technically illiterate, so I get to help her with computer problems) had a fun one with her ISP: they changed the rules on passwords, so when she changed computers and we had to re-enter them all, the old password was too short to be entered. And also too short to be entered in the "confirm existing password" box of the "change password" page... :doh: Dealing with script-heads on a different continent to try and fix it was not fun...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
Been there done that. Sometimes I wish I was technically illiterate, at least I would't understand the idiocy behind these things...
Geek code v 3.12 GCS d--- s-/++ a- C++++ U+++ P- L- E-- W++ N++ o+ K- w+++ O? M-- V? PS+ PE- Y+ PGP t++ 5? X R++ tv-- b+ DI+++ D++ G e++>+++ h--- r++>+++ y+++* Weapons extension: ma- k++ F+2 X
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
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Chris Maunder wrote:
These guys are managing my money
You have a warped idea of what these bankers actually do.
My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Chris Maunder wrote:
to basic speed and performance.
Chris, I have never experienced basic speed or performance with this site, but I still love the site. Love is blind I guess. :sigh:
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
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Chris Maunder wrote:
to basic speed and performance.
Chris, I have never experienced basic speed or performance with this site, but I still love the site. Love is blind I guess. :sigh:
Slacker007 wrote:
Chris, I have never experienced basic speed or performance with this site
Really? What sort of page load times are you seeing?
cheers Chris Maunder
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My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
You could ask Christian Graus - he probably met a couple of other ones! :laugh:
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
Chris Maunder wrote:
looking at the statements that set out what they've you've done with your money, and also charge me when I don't put enough money in I use my own money
I actually had the impression that Canadian banks were sensible? Guess not
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Chris Maunder wrote:
looking at the statements that set out what they've you've done with your money, and also charge me when I don't put enough money in I use my own money
I actually had the impression that Canadian banks were sensible? Guess not
This is an Australian bank.
cheers Chris Maunder
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Chris Maunder wrote:
No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box.
It was just for security http://xkcd.com/327/[^] :) It is "da big bank" after all...
-- "My software never has bugs. It just develops random features."
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This is an Australian bank.
cheers Chris Maunder
You poor poor man :laugh:
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Slacker007 wrote:
Chris, I have never experienced basic speed or performance with this site
Really? What sort of page load times are you seeing?
cheers Chris Maunder
Homepage, first view - 4.7s to 7.858s. 55.6% of the requestes are for images with Java script coming in at 20.6% of the time. Once pages are cached, it goes a little faster. The biggest hit in time that I notice, and have noticed this for a few years now, is the amount of time it can take to get returned back to the thread, after replying to someone. I don't have exact numbers on this but it is very noticeable, sometimes I never get returned. This happens either at home or at work. I wasn't trying to offend you, but I thought it odd that you would point out another site's misgivings, in regards to speed and performance, when in my opinion, this site is not always a jet fighter.
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My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
You missed "charging you for leaving your money in the bank[^]". :rolleyes:
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
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Homepage, first view - 4.7s to 7.858s. 55.6% of the requestes are for images with Java script coming in at 20.6% of the time. Once pages are cached, it goes a little faster. The biggest hit in time that I notice, and have noticed this for a few years now, is the amount of time it can take to get returned back to the thread, after replying to someone. I don't have exact numbers on this but it is very noticeable, sometimes I never get returned. This happens either at home or at work. I wasn't trying to offend you, but I thought it odd that you would point out another site's misgivings, in regards to speed and performance, when in my opinion, this site is not always a jet fighter.
Just as some extra info, being someone accessing the site from Cambridge UK - I have never had any speed issues with regards to this site.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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Just as some extra info, being someone accessing the site from Cambridge UK - I have never had any speed issues with regards to this site.
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
Could be. However when I run the test, being from New York, USA and I am using the latest version of Chrome, and on a cable internet connection, it can be bloody slow. But like I said, I love this site, always have, and I really don't care if it is slow.
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And here goes the way to get a 100% customer satisfaction : do not give them the opportunity to complain. This post was brought to you using an alphabet (c).
do you not mean 100 percent customer satisfaction
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Chris Maunder wrote:
to basic speed and performance.
Chris, I have never experienced basic speed or performance with this site, but I still love the site. Love is blind I guess. :sigh:
Slacker007 wrote:
Chris, I have never experienced basic speed or performance with this site, but I still love the site. Love is blind I guess.
Hey be careful what you say, we don't need him testing the limits of your blind love. Next thing you know he'll take away our ability to use symbols and newlines ;)
