Bank feedback fail
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
As they require alphabets - plural you could always reply cycling through Roman, Greek, Cyrillic and for the numbers Ascii, ebcdic and unicode encodings for the punctuation. :laugh: Of course strictly speaking you should include the complete alphabet in each case. :doh:
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This is an Australian bank.
cheers Chris Maunder
That explains everything. Having visited Australia many times to see my grandkids, I have learnt that, because of their total isolation at the bottom of the world, they're still struggling to catch up with the rest of the world. And based on my dealings with my Kiwi son-in-law, it would appear that New Zealand is probably even worse.
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Here in the UK we don't tolerate that kind of crap. Sometimes the back-end falls over, but the customer-facing side is licketty-spit. But seriously, my Blackberry Z10 has an app from my bank which is a joy to use. Presumably reasonably secure as well. I can see all my dineros in big font detail that fits the phone screen perfectly. :)
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That explains everything. Having visited Australia many times to see my grandkids, I have learnt that, because of their total isolation at the bottom of the world, they're still struggling to catch up with the rest of the world. And based on my dealings with my Kiwi son-in-law, it would appear that New Zealand is probably even worse.
World Banks tend to use New Zealand as a test ground for services so is often messed with a lot
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Mycroft Holmes wrote:
I think you are assuming a native English speaker, the whole thing would have been outsourced to some 3rd world country where English is a passing fantasy.
In that case, the acceptance testers should be hung, drawn, and quarteredtarred, feathered, and run out of town on a rail.
If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time - a tremendous whack. --Winston Churchill
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My understanding is they take my money, invest it poorly, charge me for putting the money in, taking the money out, looking at my money, looking at the statements that set out what they've done with my money, and also charge me when I don't put enough money in. Was there something I missed? An extra service I should sign up for so I can give them more money?
cheers Chris Maunder
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Straya
cheers Chris Maunder
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
By Chance was the Caption for the Submit button one of these: - Circular File - Pump and Dump - Send and Forget - Register as an Offender - Ask about our amazing 0.00001003% APR
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Similarly, I went to make a credit card payment on my phone the other day. I found I could not schedule the payment for a specific date. So, I found the 'send us feedback' part of the app and wrote a message about how bad this was (they're bad in a number of other ways, but like this, typically it's not end-of-the-world bad). Submitting resulted in an error that the module could not be found or some such. Sigh.
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
Chris Maunder wrote:
These guys are managing my money. Seriously scary
Stuffing cash in a mattress is sounding increasingly like the best choice these days. Our bank sent us an email with a click-here-to-install-this-app link. App was new, buggy and didn't work (wife trustingly clicked the link and installed the app). Bank didn't even know they had sent such an email that violated their own no-active-links-in-our-emails policy. Chased it down, all was well, it turned out it was sent by some vendor they outsourced to.
We can program with only 1's, but if all you've got are zeros, you've got nothing.
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Member 9082365 wrote:
Meat is hung, criminals are hanged!
I suppose that depends on whether they are hanged before they are quartered, or quartered before they are hung :)
If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time - a tremendous whack. --Winston Churchill
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That explains everything. Having visited Australia many times to see my grandkids, I have learnt that, because of their total isolation at the bottom of the world, they're still struggling to catch up with the rest of the world. And based on my dealings with my Kiwi son-in-law, it would appear that New Zealand is probably even worse.
xiecsuk wrote:
because of their total isolation at the bottom of the world, they're still struggling to catch up with the rest of the world
Now if you look at a map of the world, and understand that North and South are aritrary, and then turn the map upside-down, then us Australians can make all sorts of comments about you brits on the bottom of the world.
cheers Chris Maunder
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Chris Maunder wrote:
These guys are managing my money
Fortunately the guys that are actually managing your money aren't the ones managing their web site. But I see what you're saying.
Yeah, the guys actually managing your money are far more professional, trustworthy and reliable...
www.davidmkelly.net Character-based SF and more...
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder
You could try this extreme feedback technique: http://www.tombell.net/?p=1600[^].
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xiecsuk wrote:
because of their total isolation at the bottom of the world, they're still struggling to catch up with the rest of the world
Now if you look at a map of the world, and understand that North and South are aritrary, and then turn the map upside-down, then us Australians can make all sorts of comments about you brits on the bottom of the world.
cheers Chris Maunder
But it is still isolated, and out of the mainstream. Whereas Britain is the centre of the universe. It always has been. It is where everything of significance originated back in the 19th century before spreading out to the rest of the world. It just takes so long for news to get to the Antipodes. For instance, one day they will learn that 40Kph on a three-lane dual carriageway is equivalent to a man with a red flag walking in front of the car.
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But it is still isolated, and out of the mainstream. Whereas Britain is the centre of the universe. It always has been. It is where everything of significance originated back in the 19th century before spreading out to the rest of the world. It just takes so long for news to get to the Antipodes. For instance, one day they will learn that 40Kph on a three-lane dual carriageway is equivalent to a man with a red flag walking in front of the car.
Excuse me! I'll have you know we have telegraphs and running hot and cold water. While riding my velocipede the past week I even saw one of those new motorized carriage things chuffing down the street.
cheers Chris Maunder
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Excuse me! I'll have you know we have telegraphs and running hot and cold water. While riding my velocipede the past week I even saw one of those new motorized carriage things chuffing down the street.
cheers Chris Maunder
You also have 1) superb, dirt cheap public transport 2) some incredible scenery 3) the best cinema seats I've sat in 4) the most resilient people I've ever met - Marysville Vic after the fire 5) the hottest weather I've been in - 47.6 degC 6) the best 4-day hospital stay I've had - snapped Achilles tendon I love the place.
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I bank with a very, very well known bank whom I won't name. They are awful, but for complicated reasons I'm stuck with them for the moment. They offered me a "We'd love your feedback" page, which was a mistake on their part. Or so I thought. I filled in quite a detailed rant about the issues with their site, from security to basic speed and performance. I went to hit "submit" and it popped up a message saying "Only alphabets and numbers please". Alphabets and numbers. Right. No full-stop/periods, no commas, no question marks or apostrophes. I couldn't even put a newline in the text box. My mind boggles. These guys are managing my money. Seriously scary.
cheers Chris Maunder