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  3. Curious: Which Bug Tracking Software Does Your Team Use?

Curious: Which Bug Tracking Software Does Your Team Use?

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  • N Offline
    N Offline
    newton saber
    wrote on last edited by
    #1

    I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

    K Kornfeld Eliyahu PeterK N R M 24 Replies Last reply
    0
    • N newton saber

      I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

      K Offline
      K Offline
      Kevin Marois
      wrote on last edited by
      #2

      I've used 1. TFS 2. BugZilla 3. OnTime 4. Axosoft 5. Excel 6. One Note 7. A homegrown app I wrote and some other one too

      If it's not broken, fix it until it is

      C 1 Reply Last reply
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      • N newton saber

        I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

        Kornfeld Eliyahu PeterK Offline
        Kornfeld Eliyahu PeterK Offline
        Kornfeld Eliyahu Peter
        wrote on last edited by
        #3

        We are using a home made system - made 15 years ago and extended with web portal 10 years ago...

        Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

        "It never ceases to amaze me that a spacecraft launched in 1977 can be fixed remotely from Earth." ― Brian Cox

        N C 2 Replies Last reply
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        • N newton saber

          I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

          N Offline
          N Offline
          Nemanja Trifunovic
          wrote on last edited by
          #4

          Bugzilla[^]. It sucks, but to be fair the same can be said of every single bug tracking system I've ever worked with.

          utf8-cpp

          N 1 Reply Last reply
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          • N newton saber

            I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

            R Offline
            R Offline
            Rage
            wrote on last edited by
            #5

            Ever heard of Fogbugz [^]? I can recommend it for small to not-so-small teams.

            Do not escape reality : improve reality !

            N D 2 Replies Last reply
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            • N newton saber

              I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

              M Offline
              M Offline
              Max Methot
              wrote on last edited by
              #6

              We use JIRA by Atlassian. It is Web-based, with great pricing that scales with the team size and budget needs. Features many useful plugins accessible via a Plugin Store[^]. Some are free, some are paid. Hope it helps!

              Max

              M Kornfeld Eliyahu PeterK N G S 6 Replies Last reply
              0
              • M Max Methot

                We use JIRA by Atlassian. It is Web-based, with great pricing that scales with the team size and budget needs. Features many useful plugins accessible via a Plugin Store[^]. Some are free, some are paid. Hope it helps!

                Max

                M Offline
                M Offline
                Maximilien
                wrote on last edited by
                #7

                The other Max approves.

                I'd rather be phishing!

                L 1 Reply Last reply
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                • M Max Methot

                  We use JIRA by Atlassian. It is Web-based, with great pricing that scales with the team size and budget needs. Features many useful plugins accessible via a Plugin Store[^]. Some are free, some are paid. Hope it helps!

                  Max

                  Kornfeld Eliyahu PeterK Offline
                  Kornfeld Eliyahu PeterK Offline
                  Kornfeld Eliyahu Peter
                  wrote on last edited by
                  #8

                  We are going to switch to JIRA in a few months... I'm glad to hear it is good...

                  Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

                  "It never ceases to amaze me that a spacecraft launched in 1977 can be fixed remotely from Earth." ― Brian Cox

                  1 Reply Last reply
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                  • N newton saber

                    I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

                    A Offline
                    A Offline
                    Amarnath S
                    wrote on last edited by
                    #9

                    Here[^]

                    N 1 Reply Last reply
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                    • N newton saber

                      I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

                      R Offline
                      R Offline
                      Ron Anders
                      wrote on last edited by
                      #10

                      FogBugz baby yeah! :thumbsup:

                      B 1 Reply Last reply
                      0
                      • N newton saber

                        I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

                        M Offline
                        M Offline
                        Marc Clifton
                        wrote on last edited by
                        #11

                        Just to chime in here, I'm quite happy nowadays using GitHub's issue tracker. And it was painless[^] to integrate into the client's website, so they can keep tabs on issues. :) That said, I've worked with several others, and as others have posted, they all pretty much suck. One day I will write a decent bug tracker, one that is configurable to the project needs, isn't dog slow, doesn't clutter your screen with a ton of "I don't give a shit about that field", is interactive rather than just statically showing issues, easily quantizable (think "sprints" but don't think "sprints") And by interactive, I mean being able to say "here's some issues I'll be working on" and it could ask how progress is going, what issues / dependencies have been encountered, etc. Marc

                        Imperative to Functional Programming Succinctly Contributors Wanted for Higher Order Programming Project!

                        N 1 Reply Last reply
                        0
                        • Kornfeld Eliyahu PeterK Kornfeld Eliyahu Peter

                          We are using a home made system - made 15 years ago and extended with web portal 10 years ago...

                          Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

                          N Offline
                          N Offline
                          newton saber
                          wrote on last edited by
                          #12

                          That's quite a mature system. Is it non-intrusive ie - not annoying to use? Just curious. Thanks for the feedback.

                          Kornfeld Eliyahu PeterK 1 Reply Last reply
                          0
                          • N Nemanja Trifunovic

                            Bugzilla[^]. It sucks, but to be fair the same can be said of every single bug tracking system I've ever worked with.

                            utf8-cpp

                            N Offline
                            N Offline
                            newton saber
                            wrote on last edited by
                            #13

                            Nemanja Trifunovic wrote:

                            It sucks,

                            Thanks for feedback on Bugzilla. Also, that is the same thing I've found. They all mostly suck.

                            1 Reply Last reply
                            0
                            • R Rage

                              Ever heard of Fogbugz [^]? I can recommend it for small to not-so-small teams.

                              Do not escape reality : improve reality !

                              N Offline
                              N Offline
                              newton saber
                              wrote on last edited by
                              #14

                              I've heard of Fogbugz because I've heard of Joel On Software. Thanks for the feedback.

                              1 Reply Last reply
                              0
                              • A Amarnath S

                                Here[^]

                                N Offline
                                N Offline
                                newton saber
                                wrote on last edited by
                                #15

                                Great link. Didn't know that existed. Thanks very much. Sorry for the rerun. :)

                                A 1 Reply Last reply
                                0
                                • M Max Methot

                                  We use JIRA by Atlassian. It is Web-based, with great pricing that scales with the team size and budget needs. Features many useful plugins accessible via a Plugin Store[^]. Some are free, some are paid. Hope it helps!

                                  Max

                                  N Offline
                                  N Offline
                                  newton saber
                                  wrote on last edited by
                                  #16

                                  Thanks for the feedback. I see your comment us upvoted by someone else too, so maybe they are chiming in that JIRA is not too bad?

                                  1 Reply Last reply
                                  0
                                  • M Marc Clifton

                                    Just to chime in here, I'm quite happy nowadays using GitHub's issue tracker. And it was painless[^] to integrate into the client's website, so they can keep tabs on issues. :) That said, I've worked with several others, and as others have posted, they all pretty much suck. One day I will write a decent bug tracker, one that is configurable to the project needs, isn't dog slow, doesn't clutter your screen with a ton of "I don't give a shit about that field", is interactive rather than just statically showing issues, easily quantizable (think "sprints" but don't think "sprints") And by interactive, I mean being able to say "here's some issues I'll be working on" and it could ask how progress is going, what issues / dependencies have been encountered, etc. Marc

                                    Imperative to Functional Programming Succinctly Contributors Wanted for Higher Order Programming Project!

                                    N Offline
                                    N Offline
                                    newton saber
                                    wrote on last edited by
                                    #17

                                    Thanks for the feedback. I like the GitHub articlet too. It would be very cool to have something that integrated with Git &/or Hg so I could commit fixes, enter the bug number and then the same comment in the commit would go into the bug tracking software. Yes, I'm dreaming. :)

                                    R 1 Reply Last reply
                                    0
                                    • N newton saber

                                      Great link. Didn't know that existed. Thanks very much. Sorry for the rerun. :)

                                      A Offline
                                      A Offline
                                      Amarnath S
                                      wrote on last edited by
                                      #18

                                      :thumbsup: Have found several circular references here. Answers to many questions are found here itself, so CP is kind of a self-sufficient universe. No need of Google, Bing, etc.

                                      1 Reply Last reply
                                      0
                                      • N newton saber

                                        That's quite a mature system. Is it non-intrusive ie - not annoying to use? Just curious. Thanks for the feedback.

                                        Kornfeld Eliyahu PeterK Offline
                                        Kornfeld Eliyahu PeterK Offline
                                        Kornfeld Eliyahu Peter
                                        wrote on last edited by
                                        #19

                                        As it was originally tailored for our support team and matured with that team (with additions and fixes per request) it is very easy to use - for the team at least. I can't promise that everyone will find it easy-to-use, after all it has a rather old UI... But for us it is the best...Now that there is a plan to move to JIRA we all scared a bit...

                                        Skipper: We'll fix it. Alex: Fix it? How you gonna fix this? Skipper: Grit, spit and a whole lotta duct tape.

                                        "It never ceases to amaze me that a spacecraft launched in 1977 can be fixed remotely from Earth." ― Brian Cox

                                        1 Reply Last reply
                                        0
                                        • N newton saber

                                          I'm quite curious about the bug tracking software that teams are using. Does your QA team use any bug tracking software at all? How do they report bugs to devs? Do they just send email or write the bug on a scrap of paper? If you do use anything, is it custom -- something written in-house? Or if it is a commercial or open-source package or other that is available, what is it called?

                                          L Offline
                                          L Offline
                                          Lost User
                                          wrote on last edited by
                                          #20

                                          Back when I was a rookie, we used this tracking system[^]. I would not exactly call it software. It was more like a pile of analog electronics with a analog computer.

                                          The language is JavaScript. that of Mordor, which I will not utter here
                                          This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a fucking golf cart.
                                          "I don't know, extraterrestrial?" "You mean like from space?" "No, from Canada." If software development were a circus, we would all be the clowns.

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