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  3. Life as developer (on-call)

Life as developer (on-call)

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  • L Leng Vang

    I'm curious about us developers whom have the unfortunate (or fortunate depend on your taste) of being on call. I used to do that for 10+ years on my previous job, hated every minute of it. Waking up at 3 am just to solve some silly issue. Recently I just turned down a position with Amazon, the pay is among the best ($250-300K) but I just can't cope with the On-call. What are your opinions on on-call, especially work/life balance goes?

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    Jacquers
    wrote on last edited by
    #40

    I was on call for about two weeks on a project when the usual support person wasn't available. The thing is that they can call you any time, so it limits you - you might have to not go out with friends or at the least take a laptop with you in case you need to handle a call. Being called (waken up) in the middle of the night to resolve an issue isn't fun. It depends on what kind of person you are, but it can influence you in that you don't sleep well because you are expecting to be called. I did get paid for the overtime though, so that was nice, but I wouldn't want do it again and definitely not for an extended period.

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    • D devenv exe

      Work/life balance is a myth

      "Coming soon"

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      Mark_Wallace
      wrote on last edited by
      #41

      It can be hit and myth, thyure, but you've got to take the rough with the shmooth.

      I wanna be a eunuchs developer! Pass me a bread knife!

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      • L Lost User

        Work so that you might live, do not live to work.

        Speed of sound - 1100 ft/sec Speed of light - 186,000 mi/sec Speed of stupid - instantaneous.

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        Mark_Wallace
        wrote on last edited by
        #42

        NotPolitcallyCorrect wrote:

        Work so that you might live, do not live to work.

        I believe the absolute reverse of that. If you don't love your work, your life's not worth living.

        I wanna be a eunuchs developer! Pass me a bread knife!

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        • M Mark_Wallace

          NotPolitcallyCorrect wrote:

          Work so that you might live, do not live to work.

          I believe the absolute reverse of that. If you don't love your work, your life's not worth living.

          I wanna be a eunuchs developer! Pass me a bread knife!

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          L Offline
          Lost User
          wrote on last edited by
          #43

          Mark_Wallace wrote:

          your life's not worth living

          Ah, so, if you spend your whole life working, when do you have time to live?

          Speed of sound - 1100 ft/sec Speed of light - 186,000 mi/sec Speed of stupid - instantaneous.

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          • L Lost User

            Mark_Wallace wrote:

            your life's not worth living

            Ah, so, if you spend your whole life working, when do you have time to live?

            Speed of sound - 1100 ft/sec Speed of light - 186,000 mi/sec Speed of stupid - instantaneous.

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            M Offline
            Mark_Wallace
            wrote on last edited by
            #44

            Everyone* spends the majority of their waking hours working. If you hate your work, you're pretty much screwed. * Everyone with a full-time job, that is.

            I wanna be a eunuchs developer! Pass me a bread knife!

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            • L Leng Vang

              I'm curious about us developers whom have the unfortunate (or fortunate depend on your taste) of being on call. I used to do that for 10+ years on my previous job, hated every minute of it. Waking up at 3 am just to solve some silly issue. Recently I just turned down a position with Amazon, the pay is among the best ($250-300K) but I just can't cope with the On-call. What are your opinions on on-call, especially work/life balance goes?

              D Offline
              D Offline
              DerekT P
              wrote on last edited by
              #45

              As a freelancer, I'm usually the only contact my clients have with any technical knowledge at all (certainly regarding applications, sometimes regarding hosted websites etc too). Therefore, if there's a problem - I'm the only one who can fix it. That means effectively being permanently on-call not only for my "current" (active) clients but all my clients still running my software. That means you might not have dealt with someone for 2 or 3 years, but if their hard-disk suddenly gets full, or a d/b gets corrupted, you either choose to deal with it, or you effectively write off any chance they might come back to you for future work. (as well as having to live with the knowledge you may have just caused their business to fail). In fact problems are often a trigger for them to re-contact you, remember how f***ing awesome you are, and decide that they can't put off that enhancement project any longer. I make sure all my clients fully understand I'm a one-man band, and simply can't be available 24x7x52, but that I will always do my best to get them out of whatever tight spot they get into, support-wise. Knowing that you're the go-to person for any problem really helps to focus the mind during development, too, as you need to account for those "once-in-a-year" edge cases; if you don't, you can bet they occur at the most inopportune time for you to fix. You have to factor in "lifetime support" when billing for development; with a client who doesn't know you, that can seem expensive so you need good referrals and reputation. Most importantly, you simply need to love doing what you do; then when you get called away from your favourite film, or some other thing you were really happy to be doing, it's not that big a sacrifice. The hard bit is being as equally "on-call" to family and friends. If a system goes down, get it back up and running a.s.a.p. and fix the root cause at a more convenient time.

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              • M Mark_Wallace

                Everyone* spends the majority of their waking hours working. If you hate your work, you're pretty much screwed. * Everyone with a full-time job, that is.

                I wanna be a eunuchs developer! Pass me a bread knife!

                M Offline
                M Offline
                MKJCP
                wrote on last edited by
                #46

                I don't hate my work, it has plenty of fun moments and is fulfilling, but I wouldn't do it if I didn't get paid. There are dozens of other things I would be doing if I didn't need the money; family, friends, enthusiasms. It's an amazing world out there beyond my programs. That's how I see it. That reminds me of a great quote about the "world" though not specifically relevant to the discussion. " You can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." - Q, Star Trek Next Gen

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                • M MKJCP

                  I don't hate my work, it has plenty of fun moments and is fulfilling, but I wouldn't do it if I didn't get paid. There are dozens of other things I would be doing if I didn't need the money; family, friends, enthusiasms. It's an amazing world out there beyond my programs. That's how I see it. That reminds me of a great quote about the "world" though not specifically relevant to the discussion. " You can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." - Q, Star Trek Next Gen

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                  M Offline
                  Mark_Wallace
                  wrote on last edited by
                  #47

                  Sorry, but all Sci-Fi quotes directed at me have to be either from Firefly or The Hitch-Hikers' Guide to the Galaxy (but NOT the godawful disney atrocity!)

                  I wanna be a eunuchs developer! Pass me a bread knife!

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                  • M Mark_Wallace

                    Everyone* spends the majority of their waking hours working. If you hate your work, you're pretty much screwed. * Everyone with a full-time job, that is.

                    I wanna be a eunuchs developer! Pass me a bread knife!

                    L Offline
                    L Offline
                    Lost User
                    wrote on last edited by
                    #48

                    Mark_Wallace wrote:

                    If you hate your work

                    If has nothing at all to do with loving or hating your work.

                    Speed of sound - 1100 ft/sec Speed of light - 186,000 mi/sec Speed of stupid - instantaneous.

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                    • L Lost User

                      Mark_Wallace wrote:

                      If you hate your work

                      If has nothing at all to do with loving or hating your work.

                      Speed of sound - 1100 ft/sec Speed of light - 186,000 mi/sec Speed of stupid - instantaneous.

                      M Offline
                      M Offline
                      Mark_Wallace
                      wrote on last edited by
                      #49

                      Ah, that explains it.

                      I wanna be a eunuchs developer! Pass me a bread knife!

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                      • M Mark_Wallace

                        Sorry, but all Sci-Fi quotes directed at me have to be either from Firefly or The Hitch-Hikers' Guide to the Galaxy (but NOT the godawful disney atrocity!)

                        I wanna be a eunuchs developer! Pass me a bread knife!

                        M Offline
                        M Offline
                        MKJCP
                        wrote on last edited by
                        #50

                        You must forgive me, as a young mind I suckled upon the breasts of Kirk and Spock.

                        M 1 Reply Last reply
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                        • L Leng Vang

                          I'm curious about us developers whom have the unfortunate (or fortunate depend on your taste) of being on call. I used to do that for 10+ years on my previous job, hated every minute of it. Waking up at 3 am just to solve some silly issue. Recently I just turned down a position with Amazon, the pay is among the best ($250-300K) but I just can't cope with the On-call. What are your opinions on on-call, especially work/life balance goes?

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                          S Offline
                          Steve Naidamast
                          wrote on last edited by
                          #51

                          I hate using phones as a result...

                          Steve Naidamast Sr. Software Engineer Black Falcon Software, Inc. blackfalconsoftware@outlook.com

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                          • L Lost User

                            John Simmons / outlaw programmer wrote:

                            I responded, "On salary? Are you out of your f*ckin minds?", and I was out the door.

                            You took time to respond to them? So kind of you. As soon as that 'we expect 60 hours' was said just walking out without saying a thing would have sent the loudest message.

                            Sin tack ear lol Pressing the any key may be continuate

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                            Dan Neely
                            wrote on last edited by
                            #52

                            You can tell them off while getting out of your chair and walking you know. :-\

                            Did you ever see history portrayed as an old man with a wise brow and pulseless heart, waging all things in the balance of reason? Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? --Zachris Topelius Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies. -- Sarah Hoyt

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                            • M MKJCP

                              You must forgive me, as a young mind I suckled upon the breasts of Kirk and Spock.

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                              M Offline
                              Mark_Wallace
                              wrote on last edited by
                              #53

                              Well, it's full of stars, and maybe I'm getting to old for this. I'll phone home, to see if anyone's in, and get the smeg out of here, if there is. Don't worry, though; I'll be back.

                              I wanna be a eunuchs developer! Pass me a bread knife!

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                              • M Mycroft Holmes

                                Kevin I hate to tell you this but there are positions out there that pay that sort of money and more, I am of similar experience and have a niche position that is more than comparable. The conditions may be crap but the raw income is excellent.

                                Never underestimate the power of human stupidity RAH

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                                PSU Steve
                                wrote on last edited by
                                #54

                                Agreed. I also worked myself in one of those "niche" positions and am compensated quite nicely for it.

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                                • L Leng Vang

                                  I'm curious about us developers whom have the unfortunate (or fortunate depend on your taste) of being on call. I used to do that for 10+ years on my previous job, hated every minute of it. Waking up at 3 am just to solve some silly issue. Recently I just turned down a position with Amazon, the pay is among the best ($250-300K) but I just can't cope with the On-call. What are your opinions on on-call, especially work/life balance goes?

                                  K Offline
                                  K Offline
                                  Kirk 10389821
                                  wrote on last edited by
                                  #55

                                  I have turned down a lot of 24/7 - 365 stuff. But I "am" on call because of my consulting work. I have been called in at all hours, and remember a few years ago a 10pm call in, I left at 7am and slept the entire day. I focus on having things setup so I am not needed like that. (Fail to backup, start the restore. Or fail to backup, and WAIT until I wake up, LOL) Nowadays with workers across the globe, hire some bloke in Australia or vice versa. We have a few Russians to help cover the nights if we need it. But we work to LIVE, not the other way around. Or at least we shouldn't.

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                                  • T Tim Carmichael

                                    I moved as a developer in manufacturing and utility environments since 1986. For the first 13 years, I was on call for the items I developed/supported, and that was 7x24x365. There was also 24x7x365 on site coverage by a separate group - they 'operators' if you will. They had a manual for each system describing common issues and how to address them. We would only be called if there was an issue they couldn't resolve. Even at that, having in depth knowledge of the system, we could resolve most of the issues without having to log in. Then.. new position - not on call for the first 7 years while I was a contractor; the last 5 years were as an employee and then I was on call for everything in the department, and that was about 1 week out of 8. In my position now, I am on call every 10 weeks. All 'calls' are handled as text messages and support can be done remotely - I take my laptop phone every night. So... on call? I like what I do for a living; I develop relationships with the rank-and-file and they appreciate the service they get.

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                                    Jay Nelson
                                    wrote on last edited by
                                    #56

                                    I also work in the manufacturing industry and have had many years of on call support. Even though it is not always fun, it was very valuable. In the manufacturing industry (industrial robotics) it really helps to understand the environment in which these machines operate. It is important to also understand all the different kinds of users. This domain knowledge is what differentiates the great developers from good or average developers. The code we write is not always that difficult, but without an understanding of the context, it is easy to make the wrong technical decisions. I am glad I did the on-call support early in my career. Definitely....

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                                    • K Kevin Marois

                                      .... and zero scruples ;P

                                      If it's not broken, fix it until it is. Everything makes sense in someone's mind. Ya can't fix stupid.

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                                      M Offline
                                      Mark_Wallace
                                      wrote on last edited by
                                      #57

                                      As long as there's not zero underwear. I'm pretty sure you don't look like Sharon Stone.

                                      I wanna be a eunuchs developer! Pass me a bread knife!

                                      1 Reply Last reply
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                                      • L Leng Vang

                                        I'm curious about us developers whom have the unfortunate (or fortunate depend on your taste) of being on call. I used to do that for 10+ years on my previous job, hated every minute of it. Waking up at 3 am just to solve some silly issue. Recently I just turned down a position with Amazon, the pay is among the best ($250-300K) but I just can't cope with the On-call. What are your opinions on on-call, especially work/life balance goes?

                                        M Offline
                                        M Offline
                                        Matt McGuire
                                        wrote on last edited by
                                        #58

                                        on call here too 24/7+ my normal working hours, but mine is on site trips, sometimes I can call into a customer's computer and fix the issue, but 9 times out of 10 it's a hardware issue and I'll have to travel to the customer. all that for $65k a year. I dream of quitting this job for the last 17 years. 3 more and my kids will have moved out might be time for a change then. :-D

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                                        • L Lost User

                                          Leng Vang wrote:

                                          What are your opinions on on-call, especially work/life balance goes?

                                          It was a requirement at my first job, which quickly no longer applied to me. Slept through some calls, and whenever I didn't I would still have to wake up some coworker to get anything done. You'd get paid extra for it, ofcourse. There's no such thing as work without pay. That simple sentence is a kind of auto-balance system in itself :thumbsup:

                                          Bastard Programmer from Hell :suss: If you can't read my code, try converting it here[^][](X-Clacks-Overhead: GNU Terry Pratchett)

                                          L Offline
                                          L Offline
                                          Leng Vang
                                          wrote on last edited by
                                          #59

                                          I wouldn't mind being on call if paid overtime. My previous job and the one from Amazon are not. Being on a fixed salary and they expected 60+ hours out of developer and even I spend 3 hours support at 3 am, I expected to show up for work at 8 am. No over time paid.

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