Are there any honest booksellers left?
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If Amazon refuses to assist, file a complaint with the FTC against both Amazon and the bookseller.
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No, that is not how it works -- they cannot force you to pay the return shipping. If they sent the wrong item it is on them to pay the return shipping. (I am a longtime Amazon seller and I know their rules.) By "wrong" in this case of course I mean not the domestic edition of that book, which is what you purchased and what you expected. Write the seller back and tell them that you expect to receive a postpaid return label or you will file an A-z claim. If they hesitate at all just stop communicating with them and file the claim, saying what happened - that you received an Indian version of the book rather than domestic, and the seller is requiring you to pay return shipping, which you should not have to do.
Exactly! So it looks like a case where the OP had no clue as to how amazon works. I was a bit surprised when the OP said that that amazon just shrugged off, because that's never been my experience.
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Exactly! So it looks like a case where the OP had no clue as to how amazon works. I was a bit surprised when the OP said that that amazon just shrugged off, because that's never been my experience.
When a third party merchant sells through Amazon, Amazon accepts their return policy. I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website. In this case the merchant accepted returns, provided you paid for the postage. I am not going to kick up a stink for the sake of a $15 book. In any case: I have decided to keep the book as future reference material.
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When a third party merchant sells through Amazon, Amazon accepts their return policy. I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website. In this case the merchant accepted returns, provided you paid for the postage. I am not going to kick up a stink for the sake of a $15 book. In any case: I have decided to keep the book as future reference material.
Cp-Coder wrote:
I am not going to kick up a stink for the sake of a $15 book
As I said, it's not about $15, but about principle. If you cheat me, I'll come after you and make sure that you'll not pull that with me again. Of course, for each his own.
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Cp-Coder wrote:
I am not going to kick up a stink for the sake of a $15 book
As I said, it's not about $15, but about principle. If you cheat me, I'll come after you and make sure that you'll not pull that with me again. Of course, for each his own.
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I think that should be easy - just stop responding to people on this thread. :thumbsup:
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I think that should be easy - just stop responding to people on this thread. :thumbsup:
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When a third party merchant sells through Amazon, Amazon accepts their return policy. I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website. In this case the merchant accepted returns, provided you paid for the postage. I am not going to kick up a stink for the sake of a $15 book. In any case: I have decided to keep the book as future reference material.
"When a third party merchant sells through Amazon, Amazon accepts their return policy." Good lord that is absolutely false. It could not be more false. "I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website." Those sellers will lose any A-z claims regarding refused returns. Why would you think that I, a nine-year Amazon seller who's moved over 500,000 orders, don't know what I'm talking about? Just file an A-z claim and get your money back.
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When a third party merchant sells through Amazon, Amazon accepts their return policy. I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website. In this case the merchant accepted returns, provided you paid for the postage. I am not going to kick up a stink for the sake of a $15 book. In any case: I have decided to keep the book as future reference material.
Amazon's requirements regarding return policies are described by a seller on the seller forums here: link "Sellers have to have a policy at least as favorable as Amazon’s own return policy. Your policy can vary in that it can be MORE lenient than Amazon’s, but it cannot be LESS lenient. There may be a handful of very lucrative sellers who have specifically been granted permission from Amazon to have their own return policies, but those are very few and very far between, having likely been given the ability to actually edit the return information on their Amazon storefront." Your seller is not one of those "few and very far between" sellers. Your subject line is "Are there any honest booksellers left?" The way to help ensure that honest booksellers thrive is to hold sellers like yours accountable. One way to do that is by filing an A-z claim when you receive something that is not what you ordered, and the seller does not treat you properly (such as, in your case, expecting that you, not HE, will pay return shipping). If you want to make the marketplace better, use Amazon's resolution mechanism, the A-z claim, to force sellers to comply with Amazon's rules.
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When a third party merchant sells through Amazon, Amazon accepts their return policy. I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website. In this case the merchant accepted returns, provided you paid for the postage. I am not going to kick up a stink for the sake of a $15 book. In any case: I have decided to keep the book as future reference material.
"When a third party merchant sells through Amazon, Amazon accepts their return policy." NO THEY DON'T. "I have seen a few cases where the seller refuses any and all returns, and Amazon still allowed them to sell on their website." NO THEY DON'T. It simply means that they haven't been policed yet, OR that they are a huge, huge company that can negotiate with Amazon. Did you miss the part where I said I'd sold there for nine years?