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Like I needed another reason to despise Apple

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  • H honey the codewitch

    And to think I was inching my way toward buying a mac. Not anymore. They treated a pair of orphans (brothers) I know like criminals because the younger one locked himself out of an iphone he bought refurbed from an outfit that resells refurbed apples. well, he doesn't speak english, and he's not particularly literate so the information that was put in his phone isn't easily recoverable, and they lost the paper we had everything written down on in the move (we didn't keep a copy, because who keeps copies of other people's passwords?) Anyway, he locked himself out and we can't recover it, can't jail break it, we have the invoice for it, but Apple won't accept it. Worse, they said "don't contact us again" They really said that. I can't even believe it. I will never buy an Apple product. And for those of you that support them, I hope you reconsider. They are not nice.

    Real programmers use butterflies

    Sander RosselS Offline
    Sander RosselS Offline
    Sander Rossel
    wrote on last edited by
    #11

    Send that guy all sorts of dubious messages. Apple will notice them and unlock the phone for you. And if they wont, the FBI or CIA will. Or else Facebook will do it. It's just a matter of which Big Brother's buttons you push the most. Once it's unlocked, show them the messages were just words, point them to this thread, reset your password, profit ;)

    Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript

    H 1 Reply Last reply
    0
    • H honey the codewitch

      Apple ripped my family off in 1986 because we were foolish enough to buy the ill fated Apple ][gs that apple abandoned 6 months after its release. I haven't bought anything of theirs since because that horrible machine was the one I had to learn to code on. Recently, I had finally budged on the issue. Tired of Microsoft's @#*! and annoyed that I have to fork my code to run on Windows even though the same code works on Apple and Linux left me with a bad taste in my mouth. So I was considering buying an Apple desktop workstation. No longer. I will never buy an apple. Who messes with orphans? I'm pretty sure there isn't a hell, but they're somehow going there anyway.

      Real programmers use butterflies

      E Offline
      E Offline
      ElectronProgrammer
      wrote on last edited by
      #12

      honey the codewitch wrote:

      Apple ][gs that apple abandoned 6 months after its release

      A few years ago (ten maybe), the company I worked in was throwing six of theses, brand new, still in closed boxes, to the recycling and I was tasked of opening the boxes to separate electronics from paper and plastics. At the time I inquired the guy in charge, that worked there for 30 years and was the guy that bought them, why they spent sooooo much money on something just to sit in storage for years before being thrown away. He said it "Was not my decision. Just following orders from management. You can take them home for free if you want". I wonder if what you said was the real reason! Also remember thinking at the time, "If only I had the space for those... vintage PCs... hummmm" :)

      H 1 Reply Last reply
      0
      • H honey the codewitch

        And to think I was inching my way toward buying a mac. Not anymore. They treated a pair of orphans (brothers) I know like criminals because the younger one locked himself out of an iphone he bought refurbed from an outfit that resells refurbed apples. well, he doesn't speak english, and he's not particularly literate so the information that was put in his phone isn't easily recoverable, and they lost the paper we had everything written down on in the move (we didn't keep a copy, because who keeps copies of other people's passwords?) Anyway, he locked himself out and we can't recover it, can't jail break it, we have the invoice for it, but Apple won't accept it. Worse, they said "don't contact us again" They really said that. I can't even believe it. I will never buy an Apple product. And for those of you that support them, I hope you reconsider. They are not nice.

        Real programmers use butterflies

        M Offline
        M Offline
        Moo v This
        wrote on last edited by
        #13

        This is what zero tolerance policies do in general, added to it a generous helping of hubris. Intuit, Adobe, PayPal, Stripe, Twilio, they are all the same. Microsoft now on the same path.

        1 Reply Last reply
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        • H honey the codewitch

          Apple ripped my family off in 1986 because we were foolish enough to buy the ill fated Apple ][gs that apple abandoned 6 months after its release. I haven't bought anything of theirs since because that horrible machine was the one I had to learn to code on. Recently, I had finally budged on the issue. Tired of Microsoft's @#*! and annoyed that I have to fork my code to run on Windows even though the same code works on Apple and Linux left me with a bad taste in my mouth. So I was considering buying an Apple desktop workstation. No longer. I will never buy an apple. Who messes with orphans? I'm pretty sure there isn't a hell, but they're somehow going there anyway.

          Real programmers use butterflies

          D Offline
          D Offline
          dandy72
          wrote on last edited by
          #14

          honey the codewitch wrote:

          I'm pretty sure there isn't a hell, but they're somehow going there anyway

          I'm sure Steve Jobs can help find some room; by now I'm sure he's in good standing with those who run the place.

          1 Reply Last reply
          0
          • H honey the codewitch

            And to think I was inching my way toward buying a mac. Not anymore. They treated a pair of orphans (brothers) I know like criminals because the younger one locked himself out of an iphone he bought refurbed from an outfit that resells refurbed apples. well, he doesn't speak english, and he's not particularly literate so the information that was put in his phone isn't easily recoverable, and they lost the paper we had everything written down on in the move (we didn't keep a copy, because who keeps copies of other people's passwords?) Anyway, he locked himself out and we can't recover it, can't jail break it, we have the invoice for it, but Apple won't accept it. Worse, they said "don't contact us again" They really said that. I can't even believe it. I will never buy an Apple product. And for those of you that support them, I hope you reconsider. They are not nice.

            Real programmers use butterflies

            T Offline
            T Offline
            theoldfool
            wrote on last edited by
            #15

            OTOH: 1. A friend's sister passed away and left him an iPad, no password. He took it to the Apple store, showed them the death cert and they unlocked it for him. I think he had to seek management. 2. When he purchased a new one, he went through several Apple "geniuses" before he got the correct info on transferring pdf's. Like any other company, they have their share of people trained via the usual social places. He was persistent but polite. 3. Herself, who is an artist and very visual, could not handle a Windows PC but took to a MacBook. Spendy but worth it for her. 4. Apple was the first, AFAIK, to support hearing aids (via BT low energy). When I had problems, both Apple and the HA company helped and a software update followed. Took years for other smartphone and HA companies to follow. I use Dell workstations running Linux and ESXi both running Windows VM's. The MacBook is OK but drives me nuts (short trip). I try not to hate anybody, bad for your health.

            >64 If you can keep your head while those about you are losing theirs, perhaps you don't understand the situation.

            1 Reply Last reply
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            • H honey the codewitch

              And to think I was inching my way toward buying a mac. Not anymore. They treated a pair of orphans (brothers) I know like criminals because the younger one locked himself out of an iphone he bought refurbed from an outfit that resells refurbed apples. well, he doesn't speak english, and he's not particularly literate so the information that was put in his phone isn't easily recoverable, and they lost the paper we had everything written down on in the move (we didn't keep a copy, because who keeps copies of other people's passwords?) Anyway, he locked himself out and we can't recover it, can't jail break it, we have the invoice for it, but Apple won't accept it. Worse, they said "don't contact us again" They really said that. I can't even believe it. I will never buy an Apple product. And for those of you that support them, I hope you reconsider. They are not nice.

              Real programmers use butterflies

              C Offline
              C Offline
              Chris Maunder
              wrote on last edited by
              #16

              I'm not sure what the alternative is here. Have Apple make an exception and open up the phone when they have no proof of ownership? I'm fairly sure Apple field about a million requests a day along the lines of "I forgot my password", along with "Yeah, I know it says it's [my ex-girlfriend's who I'm currently stalking / ex employer I'm looking to extort / Prime Minister of foreign nation] but honestly it's actually my phone can you please unlock it??? It sucks (And their reply is harsh, no doubt about it) but the whole thing with Apple devices is you will be locked out if you lose your password. That's the selling point. That's the reason I only buy Apple. If my phone is stolen I know it's dead and buried, as opposed to an Android phone that'll be cracked open like an egg. On top of that they offer free iCloud storage so at least you can get your data from the phone if you brick it Having said that, there are still options to jailbreak even on iOS 15.0.1. Any of the dodgy phone repair places should be able to do it for a small charge.

              cheers Chris Maunder

              H 1 Reply Last reply
              0
              • E ElectronProgrammer

                honey the codewitch wrote:

                Apple ][gs that apple abandoned 6 months after its release

                A few years ago (ten maybe), the company I worked in was throwing six of theses, brand new, still in closed boxes, to the recycling and I was tasked of opening the boxes to separate electronics from paper and plastics. At the time I inquired the guy in charge, that worked there for 30 years and was the guy that bought them, why they spent sooooo much money on something just to sit in storage for years before being thrown away. He said it "Was not my decision. Just following orders from management. You can take them home for free if you want". I wonder if what you said was the real reason! Also remember thinking at the time, "If only I had the space for those... vintage PCs... hummmm" :)

                H Offline
                H Offline
                honey the codewitch
                wrote on last edited by
                #17

                I have a friend that would kill or die to have one in the box.

                Real programmers use butterflies

                E 1 Reply Last reply
                0
                • C Chris Maunder

                  I'm not sure what the alternative is here. Have Apple make an exception and open up the phone when they have no proof of ownership? I'm fairly sure Apple field about a million requests a day along the lines of "I forgot my password", along with "Yeah, I know it says it's [my ex-girlfriend's who I'm currently stalking / ex employer I'm looking to extort / Prime Minister of foreign nation] but honestly it's actually my phone can you please unlock it??? It sucks (And their reply is harsh, no doubt about it) but the whole thing with Apple devices is you will be locked out if you lose your password. That's the selling point. That's the reason I only buy Apple. If my phone is stolen I know it's dead and buried, as opposed to an Android phone that'll be cracked open like an egg. On top of that they offer free iCloud storage so at least you can get your data from the phone if you brick it Having said that, there are still options to jailbreak even on iOS 15.0.1. Any of the dodgy phone repair places should be able to do it for a small charge.

                  cheers Chris Maunder

                  H Offline
                  H Offline
                  honey the codewitch
                  wrote on last edited by
                  #18

                  They have proof of ownership. The invoice, plus the original selling company was willing to work with us, and presumably apple to sort this out. APPLE REFUSED. They won't accept the receipt of purchase. They won't even talk to to selling company, and now they won't talk to us. What's the alternative? 1. Call the cops if you actually believe a theft took place. Otherwise you're not helping anyone get their equipment back. If apple had done that, we'd be sorted out right now. 2. Accept proof of purchase from people 3. Don't be a dick. This is common sense. Apple has no common sense.

                  Real programmers use butterflies

                  1 Reply Last reply
                  0
                  • Sander RosselS Sander Rossel

                    Send that guy all sorts of dubious messages. Apple will notice them and unlock the phone for you. And if they wont, the FBI or CIA will. Or else Facebook will do it. It's just a matter of which Big Brother's buttons you push the most. Once it's unlocked, show them the messages were just words, point them to this thread, reset your password, profit ;)

                    Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript

                    H Offline
                    H Offline
                    honey the codewitch
                    wrote on last edited by
                    #19

                    lol

                    Real programmers use butterflies

                    1 Reply Last reply
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                    • H honey the codewitch

                      I have a friend that would kill or die to have one in the box.

                      Real programmers use butterflies

                      E Offline
                      E Offline
                      ElectronProgrammer
                      wrote on last edited by
                      #20

                      I know people like that too and was almost their victim when I told them. One even commented that I should have gotten rid of my bed to make room to store those boxes :sigh:

                      H M 2 Replies Last reply
                      0
                      • E ElectronProgrammer

                        I know people like that too and was almost their victim when I told them. One even commented that I should have gotten rid of my bed to make room to store those boxes :sigh:

                        H Offline
                        H Offline
                        honey the codewitch
                        wrote on last edited by
                        #21

                        Priorities!

                        Real programmers use butterflies

                        1 Reply Last reply
                        0
                        • E ElectronProgrammer

                          I know people like that too and was almost their victim when I told them. One even commented that I should have gotten rid of my bed to make room to store those boxes :sigh:

                          M Offline
                          M Offline
                          markrlondon
                          wrote on last edited by
                          #22

                          Had it been me, I'd have stored them anywhere, no matter what. They would not have gone to the dump.

                          1 Reply Last reply
                          0
                          • H honey the codewitch

                            And to think I was inching my way toward buying a mac. Not anymore. They treated a pair of orphans (brothers) I know like criminals because the younger one locked himself out of an iphone he bought refurbed from an outfit that resells refurbed apples. well, he doesn't speak english, and he's not particularly literate so the information that was put in his phone isn't easily recoverable, and they lost the paper we had everything written down on in the move (we didn't keep a copy, because who keeps copies of other people's passwords?) Anyway, he locked himself out and we can't recover it, can't jail break it, we have the invoice for it, but Apple won't accept it. Worse, they said "don't contact us again" They really said that. I can't even believe it. I will never buy an Apple product. And for those of you that support them, I hope you reconsider. They are not nice.

                            Real programmers use butterflies

                            F Offline
                            F Offline
                            fgs1963
                            wrote on last edited by
                            #23

                            Just curious... what does the fact that this illiterate (your description) guy who 1) writes his passwords on a piece of paper, 2) forgets his password, 3) loses the paper and 4) doesn't use the biometrics available in all recent iPhones has a brother and is an orphan have to do with anything? Or are you simply playing the sympathy card? I gotta say, I agree with Mr. Maunder. I personally choose Apple phones specifically for this reason. I value the data on my devices. I protect it and I don't expect manufacturers to circumvent security just because someone can produce a "receipt".

                            H 1 Reply Last reply
                            0
                            • F fgs1963

                              Just curious... what does the fact that this illiterate (your description) guy who 1) writes his passwords on a piece of paper, 2) forgets his password, 3) loses the paper and 4) doesn't use the biometrics available in all recent iPhones has a brother and is an orphan have to do with anything? Or are you simply playing the sympathy card? I gotta say, I agree with Mr. Maunder. I personally choose Apple phones specifically for this reason. I value the data on my devices. I protect it and I don't expect manufacturers to circumvent security just because someone can produce a "receipt".

                              H Offline
                              H Offline
                              honey the codewitch
                              wrote on last edited by
                              #24

                              Whatever, man. You think it's okay for a company to treat people who buy its products like criminals because they don't remember a god damned icloud username from a year ago, no wonder you like apple. i will never understand why people think it's okay for companies to treat their customers like crap. adding: I immediately think far less of someone who uses the phrase "Sympathy card"

                              Real programmers use butterflies

                              F L 2 Replies Last reply
                              0
                              • H honey the codewitch

                                Whatever, man. You think it's okay for a company to treat people who buy its products like criminals because they don't remember a god damned icloud username from a year ago, no wonder you like apple. i will never understand why people think it's okay for companies to treat their customers like crap. adding: I immediately think far less of someone who uses the phrase "Sympathy card"

                                Real programmers use butterflies

                                F Offline
                                F Offline
                                fgs1963
                                wrote on last edited by
                                #25

                                I value data security. PERIOD. FULL STOP. If Apple caves for your poor orphaned, illiterate brothers who's to say they won't also cave to a couple guys who steal my phone, doctor up a "receipt" and babble to Apple store employees? Honestly, the world has more of the latter than the former - why should the 100's of millions of iPhone users have to give up their security? I'd argue that Apple is treating their customers correctly - by protecting their data security.

                                H 1 Reply Last reply
                                0
                                • K KarstenK

                                  they need to start at factory settings again. They have lost NOT ONLY their credentials but also their data.

                                  Press F1 for help or google it. Greetings from Germany

                                  H Offline
                                  H Offline
                                  honey the codewitch
                                  wrote on last edited by
                                  #26

                                  he's a teenage boy. his data isn't exactly essential. the problem is the phone is a brick. my hubby warned him against buying an apple because something like this would happen. i can't believe they will accept an apple ID (which someone can steal) but not direct trail including bank statements and the cooperation of the company that sold the device as evidence of ownership/

                                  Real programmers use butterflies

                                  1 Reply Last reply
                                  0
                                  • H honey the codewitch

                                    Whatever, man. You think it's okay for a company to treat people who buy its products like criminals because they don't remember a god damned icloud username from a year ago, no wonder you like apple. i will never understand why people think it's okay for companies to treat their customers like crap. adding: I immediately think far less of someone who uses the phrase "Sympathy card"

                                    Real programmers use butterflies

                                    L Offline
                                    L Offline
                                    Lost User
                                    wrote on last edited by
                                    #27

                                    Gotta go with the bogus receipt theory. Jives with the current bogus vaccination certificates and fake currencies. It's a meme world.

                                    It was only in wine that he laid down no limit for himself, but he did not allow himself to be confused by it. ― Confucian Analects: Rules of Confucius about his food

                                    H 1 Reply Last reply
                                    0
                                    • L Lost User

                                      Gotta go with the bogus receipt theory. Jives with the current bogus vaccination certificates and fake currencies. It's a meme world.

                                      It was only in wine that he laid down no limit for himself, but he did not allow himself to be confused by it. ― Confucian Analects: Rules of Confucius about his food

                                      H Offline
                                      H Offline
                                      honey the codewitch
                                      wrote on last edited by
                                      #28

                                      We have bank records. We can reproduce the entire transaction, and we have the cooperation of the company who sold it. Apple will not evaluate that information. They want an apple id. That can be stolen. It's much more difficult to steal the kind of bank statements we could provide.

                                      Real programmers use butterflies

                                      1 Reply Last reply
                                      0
                                      • F fgs1963

                                        I value data security. PERIOD. FULL STOP. If Apple caves for your poor orphaned, illiterate brothers who's to say they won't also cave to a couple guys who steal my phone, doctor up a "receipt" and babble to Apple store employees? Honestly, the world has more of the latter than the former - why should the 100's of millions of iPhone users have to give up their security? I'd argue that Apple is treating their customers correctly - by protecting their data security.

                                        H Offline
                                        H Offline
                                        honey the codewitch
                                        wrote on last edited by
                                        #29

                                        Apple IDs can be stolen. The type of financial documentation of the purchase which we were willing to provide, along with the cooperation of the company who sold the phone can't be stolen. If this was about protecting anything, the kid would have his phone back. If it was about recovering equipment for someone Apple should have called the cops while the kid was at the apple store. They aren't interested in protecting customers or they'd do things that make sense to that end.

                                        Real programmers use butterflies

                                        F 1 Reply Last reply
                                        0
                                        • H honey the codewitch

                                          Apple IDs can be stolen. The type of financial documentation of the purchase which we were willing to provide, along with the cooperation of the company who sold the phone can't be stolen. If this was about protecting anything, the kid would have his phone back. If it was about recovering equipment for someone Apple should have called the cops while the kid was at the apple store. They aren't interested in protecting customers or they'd do things that make sense to that end.

                                          Real programmers use butterflies

                                          F Offline
                                          F Offline
                                          fgs1963
                                          wrote on last edited by
                                          #30

                                          We obviously have very different opinions about what all can be stolen / forged as well as how that applies to data security. Agree to disagree?

                                          H 1 Reply Last reply
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