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  3. Windows 11 "Quick assist" + Skype or teams videoconference bad sound quality, anyone?

Windows 11 "Quick assist" + Skype or teams videoconference bad sound quality, anyone?

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  • J Offline
    J Offline
    Joan M
    wrote on last edited by
    #1

    Hi all, Usually, I help my mother to solve minor things on her computer remotely while we are on a Teams or Skype videoconference. Some time ago, activating "Quick Assist" made the sound of the videoconference to be echoing... it's like when you are using a handsfree or like both skype/"quick assist" were trying to use the microphone and loudspeakers at once. Have you noticed that? and most important... any idea on how to solve that? Thank you all! :beeR:

    www.robotecnik.com[^] - robots, CNC and PLC programming

    P B 2 Replies Last reply
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    • J Joan M

      Hi all, Usually, I help my mother to solve minor things on her computer remotely while we are on a Teams or Skype videoconference. Some time ago, activating "Quick Assist" made the sound of the videoconference to be echoing... it's like when you are using a handsfree or like both skype/"quick assist" were trying to use the microphone and loudspeakers at once. Have you noticed that? and most important... any idea on how to solve that? Thank you all! :beeR:

      www.robotecnik.com[^] - robots, CNC and PLC programming

      P Offline
      P Offline
      Peter_in_2780
      wrote on last edited by
      #2

      Can you try muting your mic in skype? Could be they are both transmitting the audio with different (and probably variable) delays.

      Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

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      • P Peter_in_2780

        Can you try muting your mic in skype? Could be they are both transmitting the audio with different (and probably variable) delays.

        Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

        J Offline
        J Offline
        jmaida
        wrote on last edited by
        #3

        ditto

        "A little time, a little trouble, your better day" Badfinger

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        • J Joan M

          Hi all, Usually, I help my mother to solve minor things on her computer remotely while we are on a Teams or Skype videoconference. Some time ago, activating "Quick Assist" made the sound of the videoconference to be echoing... it's like when you are using a handsfree or like both skype/"quick assist" were trying to use the microphone and loudspeakers at once. Have you noticed that? and most important... any idea on how to solve that? Thank you all! :beeR:

          www.robotecnik.com[^] - robots, CNC and PLC programming

          B Offline
          B Offline
          BobbyStrain
          wrote on last edited by
          #4

          You should use TeamViewer. Then you can control her PC easily. Talk on the phone while you are connected.

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          • P Peter_in_2780

            Can you try muting your mic in skype? Could be they are both transmitting the audio with different (and probably variable) delays.

            Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

            J Offline
            J Offline
            Joan M
            wrote on last edited by
            #5

            Sorry for taking so long answering. I tried that yesterday and no luck. If I mute the mic no sound is transmitted. X|

            www.robotecnik.com[^] - robots, CNC and PLC programming

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            • B BobbyStrain

              You should use TeamViewer. Then you can control her PC easily. Talk on the phone while you are connected.

              J Offline
              J Offline
              Joan M
              wrote on last edited by
              #6

              Yes, TeamViewer and AnyDesk are much better products, but it's a pity having to use those because an already installed software started acting like that... X| Thanks for your post!

              www.robotecnik.com[^] - robots, CNC and PLC programming

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              • J Joan M

                Sorry for taking so long answering. I tried that yesterday and no luck. If I mute the mic no sound is transmitted. X|

                www.robotecnik.com[^] - robots, CNC and PLC programming

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                P Offline
                Peter_in_2780
                wrote on last edited by
                #7

                I trust you are muting in just one app, not globally. Or set one app's mic volume to zero? Or in one of them, select an input device that doesn't exist? Many ways to skin a cat. ;P

                Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

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