I lost it today with stupid - the world is going to end because of corporate IT.
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Fixed typo. :-O
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows. -- 6079 Smith W.
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I can relate.... sadly :sigh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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Seen a variant of that, it was something like: The intelligence of a group of people equals the dumbest in the group divided with the number of people
Wrong is evil and must be defeated. - Jeff Ello
I know: The most stupid animal in the nature is a group of humans, the bigger the dumber
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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If you think humans are clueless now... just wait another 100 years when more generations that have to do even less with their minds pop out. Thinking, like horseback riding, will be reserved for the few.
Jeremy Falcon
Your message reminds me the "Wall-E" film. The humans in the spaceship
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
Being the wizard I am, I was askedtold to to implement a chat bot. I refused. I could not see myself implementing something I hate to use myself.
Nothing succeeds like a budgie without teeth. To err is human, to arr is pirate.
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I feel you!! We had a hardware shutdown on some old lappie's a few months ago. As per IT policy, you are not allowed to replace, modify, kick, scream at, throw or jump on any said hardware without them checking, confirming, ordering, waiting 6 weeks from cheapest vendor and installing said hardware. 3 Days after ticket generation, 10 year old look-alike arrives, GOOGLE the issue (after we disclosed the error messages and issues - graphic cards were shot) and off he went. Ticket were now sent from his office to head office, then back to regional, then back to head office and lastly to our office for final approval (some accountants got involved to ease the approval and ordering process!) a Few days later we were asked why certain reports shows a back-log, ahmmmm, "Did you approve the hardware replacement?" No, but about those reports..... :doh: :doh: :doh:
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If you think humans are clueless now... just wait another 100 years when more generations that have to do even less with their minds pop out. Thinking, like horseback riding, will be reserved for the few.
Jeremy Falcon
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charlieg wrote:
Two days later, the request is closed with no explanation.
That is a process problem. You should ask that the process require that all closed tickets, regardless of source, must provide sufficient detail. Note that 'closed' means success, failure or will not be implemented. Then 5 years from now when it attempted again someone can find that original ticket and see what happened with it.
Well, apparently the survey with all 1's got somebody's attention, and I received a call from a relatively senior manager. He took the time to explain the overall situation across the corporation, apologizing for the terse closure notes on the ticket. The discussion was honest and product, and in the end I apologized for losing my temper. The biggest problem with the corporate IT group is that the never share any information (based on his description of how much work they had to do, they are sorely understaffed). The fail on my part was that I got frustrated and forgot the basic rule of people at work - most really want to do a good job. Now, as for the chat bot at the bank.... Jamie must die. :). Jamie is the name of the help agent - computer - not a live person (in case the fbi reads this)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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every company I've worked for has championed ISO-9000 for no discernible reason :). If I had to comment on some management directions that have come and gone, I can live with ISO9000. One task was that every desk had to have a common work organization. Out came the tape and label maker for keyboard, stapler, phone, etc.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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every company I've worked for has championed ISO-9000 for no discernible reason :). If I had to comment on some management directions that have come and gone, I can live with ISO9000. One task was that every desk had to have a common work organization. Out came the tape and label maker for keyboard, stapler, phone, etc.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
As a business owner myself, I get hammered by slick marketing companies trying to tell me "I Need ISO9000 Certification" Drives me $£%£^$ bonkers. I'm literally a "one man band", I hire contractors from time to time when I need them, I've been doing I.T. now for about 40 years, and it's the same approach over and over and over again... "Oh look there's a stupid CEO with no tech skills, lets tell him what tech stuff he needs (That we will supply) to stay alive in this world" As for the corp IT team, yea I feel the pain. If you think it's bad looking from the outside in, you wanna try being on the inside. I've done both positions in my career, inside most of these teams how anything gets done most of the time is beyond me. I was a junior lacky on one team, not much responsibility, simple jobs like checking tickets etc. I was hired, sent on a "Prince 2", "Cobit" and various other "Process Management" courses, I was away from the actual job with all of these for about 2 months, then when I came back, my position was terminated a month later because I was surplus to requirements.
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If you think humans are clueless now... just wait another 100 years when more generations that have to do even less with their minds pop out. Thinking, like horseback riding, will be reserved for the few.
Jeremy Falcon
Yup..... Even mike judge said it... "I never expected my film to become reality" Idiocracy [Idiocracy - Wikipedia](https://en.wikipedia.org/wiki/Idiocracy)
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Thinking, like horseback riding, will be reserved for the few.
100 years? It's already happened. We British go horse riding. To quote Michael McIntyre, only Americans need it spelling out which part of the horse they're supposed to sit on.
Well, there is that statue of King Wenceslas riding a dead horse upside down, so perhaps the Czech's need it spelled out also. :P FWIW, here in Texas, it's simply called "riding" (with horses being the default beast of burden, followed by motorcycles).
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
I know exactly how you feel. I worked in IT for a small, very specialized group in a large (5000+) corporation. Fortunately my group maintained the hardware/software for a corporate core function (AGC/SCADA/electric utility). As such we were insulated from the rest of the IT insanity. Eventually to further insulate us we were removed completely from IT and put directly under the engineers in charge of transmission/distribution (another hell, but at least a lesser one).
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Seen a variant of that, it was something like: The intelligence of a group of people equals the dumbest in the group divided with the number of people
Wrong is evil and must be defeated. - Jeff Ello
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I know exactly how you feel. I worked in IT for a small, very specialized group in a large (5000+) corporation. Fortunately my group maintained the hardware/software for a corporate core function (AGC/SCADA/electric utility). As such we were insulated from the rest of the IT insanity. Eventually to further insulate us we were removed completely from IT and put directly under the engineers in charge of transmission/distribution (another hell, but at least a lesser one).
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As a business owner myself, I get hammered by slick marketing companies trying to tell me "I Need ISO9000 Certification" Drives me $£%£^$ bonkers. I'm literally a "one man band", I hire contractors from time to time when I need them, I've been doing I.T. now for about 40 years, and it's the same approach over and over and over again... "Oh look there's a stupid CEO with no tech skills, lets tell him what tech stuff he needs (That we will supply) to stay alive in this world" As for the corp IT team, yea I feel the pain. If you think it's bad looking from the outside in, you wanna try being on the inside. I've done both positions in my career, inside most of these teams how anything gets done most of the time is beyond me. I was a junior lacky on one team, not much responsibility, simple jobs like checking tickets etc. I was hired, sent on a "Prince 2", "Cobit" and various other "Process Management" courses, I was away from the actual job with all of these for about 2 months, then when I came back, my position was terminated a month later because I was surplus to requirements.
The weirdest part about iso-9000 is that all you need to know to pass is where is your doc? You don't have to follow it.... A few years ago, the auditors decided they wanted to talk to the s/w people. They were amazed and excited that we have version control. :doh: I guess when I retire, I'll study where it came from :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
Like Hecklefish said the other night, "If we are going to rely on Humans to teach AI morality, we're screwed..."
Steve Naidamast Sr. Software Engineer Black Falcon Software, Inc. blackfalconsoftware@outlook.com
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The weirdest part about iso-9000 is that all you need to know to pass is where is your doc? You don't have to follow it.... A few years ago, the auditors decided they wanted to talk to the s/w people. They were amazed and excited that we have version control. :doh: I guess when I retire, I'll study where it came from :)
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
My theory is "I.T. support teams" are what "Software Development teams" WILL BECOME if we ever stop pushing back against management and their stupid practices :-)
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I know exactly how you feel. I worked in IT for a small, very specialized group in a large (5000+) corporation. Fortunately my group maintained the hardware/software for a corporate core function (AGC/SCADA/electric utility). As such we were insulated from the rest of the IT insanity. Eventually to further insulate us we were removed completely from IT and put directly under the engineers in charge of transmission/distribution (another hell, but at least a lesser one).
Much like my days with Orange Mobile Comms. I was a GSM/Radio Access/Network Engineer, and we had for anything I.T.to have to call the I.T. team who sat at the other end of the office from us. In fact most times, I could ring "I.T. Support", look over the divider and watch someone pick the phone up and answer it. The funny part was, I.T. support had to get permission from the network engineering teams to enter the data centre's and server rooms, so we could quite often phone I.T. support, watch the call get answered, then watch that person make a call to "Network" which would then ring on the phone beside me, which I would then answer and confuse the hell out the person on the other end. Nothing ever got done, because we spent more time following process than getting anything done. So upper management thought it would be a great idea to combine the Network Teams, and the I.T. support teams into one large "Tech Operations" team. Not for one moment did they consider that the engineers on the Network teams where also high access certified (We looked after all aspects including GSM, and that often meant climbing phone masts) they just looked at it from the point of view that we "The Network Team" where just specialised I.T. Monkeys that did "Networky Stuff". So all of a sudden you had all these general I.T. support guys suddenly being sent out into the field and not having a clue what they where doing, and experienced guys who should have been out in the field answering support calls to fix printers in managers offices. It get's better though...... So to *FIX* that problem, they removed field work from all I.T. & Network personnel completely, made us all sit answering phones all day, then farmed out the actual work to a 3rd party company, costing them 3 times what they paid the already trained trained guys that where on the payroll, then they set up a help line for the contractors to phone into the I.T. help desk to help them when they didn't know how to do something on the network or on any I.T. problem inside the organization. Stuff like this just never ceases to amaze me.
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At the top of my list is corporate IT groups. What a waste of oxygen. I'm probably going to lose my contract. I was less than polite. Years ago, the *local* IT group helped me create a VM to host our bug tracking tool. The tool loves nix more than Windows, so it was bitchy getting going. But it got done. Emphasis was on a VM so we could move it anywhere. Now I've used VMware for 10+ years and for basic VMs, it's butt simple. FFS, I have 8 sitting in front of me. But corporate IT being as anal and elephanting stupid as they are (if you're in corporate IT, I'll send you a free t-shirt), would not let me give them a working VMware machine, noooo, they had to create their own hyperV machine. Cause they were a Microsoft shop. Fast forward 6 years. They decided to standardize on VMware and now need to create a project to study my request and meetings and endless bullshit to make sure they model it correctly. Meanwhile, I'm trying to keep production running and releasing code, but don't let money get in the way of process. All I want to do is clone a VM so I can &uck with it and have a retreat path. I'm cloning a production machine. It's not rocket science. A relatively bright junior highschool student can do it. It does not take a team. All I need is one admin to rename the clone and join the network. So, they closed my ticket. And sent me a survey. I was blunt in my feedback. Meanwhile: - lowes has their idiot chat bot trying to help me. Impossible to get to a human let alone an intelligent one. - my bank has an even worse chat bot that is an imbecile. I'll be going to talk to the local branch manager, it will be easier. - someone else is on my list Seriously, if an asteroid was coming and I wanted IT support to run a save the world modelling simulation, we're all going to die.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
If they used Nutanix, they wouldn't run into that problem as it takes in all of the hypervisors.
Later, JoeSox “Write hard and clear about what hurts.” - Ernest Hemingway Last.fm - CPForAndroid++- Earthbotics.com