Uptimes and SLAs.

dandy72

While I'm sure all vendors making claims for XYZ uptime are measuring it themselves, I wouldn't necessarily trust them to communicate back to their customers the fact that they perhaps aren't delivering on what they promise. As such, I'm not entirely surprised vendors would tell their customers to get their own figures. After all, they (the customers) would be the ones making the complaints. And then the vendors can claim they were up, and the problem must've been on the customer's end...

Mike Hankey

No but I did a Power plant using a uVax and BETA software and we helped them debug it. I left the company not long after and every job we did we got sued because the PM had no idea what he was doing.

I don't think before I open my mouth, I like to be as surprised a everyone else. PartsBin an Electronics Part Organizer - Release Version 1.1.0 JaxCoder.com Latest Article: SimpleWizardUpdate

Jeremy Falcon

Oh, I don't trust this vendor to accurately report that at all. But, to expect the customer to track it as opposed to them even bothering to pretend to... is a bit much. That's the point being made.

Jeremy Falcon

Jeremy Falcon

Ya know... I have to laugh... but I also have to cry. This just got all too real and seems all too familiar. :^)

Jeremy Falcon

Lost User

Some years ago I received an email from my internet provider saying that I had exceeded my monthly allowance. I asked them to provide the figures showing what I had used, and they told me I would have to do it myself, as they had no means to do it. I switched soon after that.

jschell

I would expect both sides would need to do it. After all if a breech of contract occurs then how does the customer initiate it with assurance? I know one company that does take compliance seriously on their end. They issue non-compliance reports before being asked. It is possible that this is because their clients are much bigger and thus would have many more lawyers. So proactive is probably best. Or maybe they just want to be seen as a better partner.

Jeremy Falcon

Sounds like you made the right move, man.

Jeremy Falcon

Nelek

And what the :elephant: is SLA?

M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

Lost User

The game is called Magicka 2; you cannot install it, without a spy-app that makes sure you do not cheat. SLA? You sell a product. If the license is toxic, it doesn't run.

Bastard Programmer from Hell :suss: "If you just follow the bacon Eddy, wherever it leads you, then you won't have to think about politics." -- Some Bell.

MarkTJohnson

Service Level Agreement

I’ve given up trying to be calm. However, I am open to feeling slightly less agitated. I’m begging you for the benefit of everyone, don’t be STUPID.

Nelek

Thank you

M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

dandy72

Mindblowing. How can they make the claim you went over your allowance, if they can't provide the figures used to make that assertion? My ISP lets me view my stats in almost real-time, and download them to CSV files as often as I want. The figures aren't an exact match, but always very close to what my router is reporting for the WAN port.

Lost User

I once saw a report that showed my usage was "way over" my plan (GB), but the provider never flagged me ... so I never looked at that report again.

"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

jmaida

ditto

"A little time, a little trouble, your better day" Badfinger

Peter_in_2780

It would be difficult for me to exceed my "unlimited" monthly allowance, but I'm elephanted if I could get my head round their "reasonable use" criteria.

Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012

Lost User

That's why I switched to a provider that offers unlimited.

DerekT P

I'm with a hosting provider (or rather, one of my clients is, but I manage everything) that provides "unlimited" storage. Which is good, because this client has a lot of large PDFs generated every day (several hundred), each containing a dozen or so hi-res images. Every day we get an email saying we have "exceeded our resource limits". First time I got this I (almost) panicked and contacted the hosting company about it. They assured me, "don't worry, there is no limit on your account. It's just that Plesk [the control panel they use] doesn't support unlimited storage so we had to put a limit in, and it will warn you each day". Which it has - every single day for the past three years. At least I know the server's up when I see that in my inbox each morning. :laugh: But Plesk - seriously?? :doh:

Telegraph marker posts ... nothing to do with IT Phasmid email discussion group ... also nothing to do with IT Beekeeping and honey site ... still nothing to do with IT

englebart

PMs only argument was a stuttering: but, but, but, "VMS is a real time operating system". Sounds like you made a wise switch.

pmauriks

If they don't measure their SLA's - how do they know if they meet them? Do they let you the organisation specify how you are going to measure the SLA's? If not, I recommend this high technology device to help to determine if the service levels were met: Industry recognised SLA measurement device Ask them: if you assert they did not make their SLA's what their process would be to determine that they did? Otherwise - indefinite free service. :-)