Microsoft support must be the worst ever
-
I avoid actual calls with MS like the plague. Back in the early MSDN days, I had a boss who noticed that having a subscription entitled us to free support from MS, on basically any topic, so he encouraged us to call them. This predates Google (seriously, kids, there was a time when you couldn't just "google stuff"). I very, very quickly learned to avoid them at all costs. My (current) boss called people from the MS Partner program a few months ago, since membership entitles you to some number of calls on any topic. So he did, discussing current business plans and inquiring about how to get there and the tools to use. After about a week, their emailed follow-up amounted to a dozen links that any half-trained monkey could've dug up.
dandy72 wrote:
This predates Google (seriously, kids, there was a time when you couldn't just "google stuff").
Oh yeah... going to the library to search for technical books and glancing / reading them to find information. If you had luck, you had it on the first try or knew someone who would tell you which concrete book you needed. If you hadn't... you would spend a some hours over a couple of days to find it, if you ever found it. Looking at how many waste and sponsoring links comes now in google searches... I start feeling the same way. :doh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
-
dandy72 wrote:
This predates Google (seriously, kids, there was a time when you couldn't just "google stuff").
Oh yeah... going to the library to search for technical books and glancing / reading them to find information. If you had luck, you had it on the first try or knew someone who would tell you which concrete book you needed. If you hadn't... you would spend a some hours over a couple of days to find it, if you ever found it. Looking at how many waste and sponsoring links comes now in google searches... I start feeling the same way. :doh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Maybe similar to back in the day when I used the encyclopedia to look something up. Hit Aardvark and got sidetracked. Same with duckduckgo. Try to avoid Google.
>64 It’s weird being the same age as old people.
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
Rules for playing support desk roulette: 1. You can't win. 2. You can't break even. 3. You can't get out of the game. QED OTOH, it is fun working the support line. "Please hold while I set up your support case" Opens lunch pail.... Longest idiot to stay on hold: 1 hour 37 minutes. :)
>64 It’s weird being the same age as old people.
-
Maybe similar to back in the day when I used the encyclopedia to look something up. Hit Aardvark and got sidetracked. Same with duckduckgo. Try to avoid Google.
>64 It’s weird being the same age as old people.
I do avoid google when I can :)
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
Did you try turning it off and back on? Did you try reinstalling Windows?
The difficult we do right away... ...the impossible takes slightly longer.
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
Honestly, Quicken might give them a run for their money. Quicken is staffed by the most stupid people I've ever had the displeasure to encounter. Quicken pushes an update. Account updates stop working. Must be the bank's fault.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
-
dandy72 wrote:
This predates Google (seriously, kids, there was a time when you couldn't just "google stuff").
Oh yeah... going to the library to search for technical books and glancing / reading them to find information. If you had luck, you had it on the first try or knew someone who would tell you which concrete book you needed. If you hadn't... you would spend a some hours over a couple of days to find it, if you ever found it. Looking at how many waste and sponsoring links comes now in google searches... I start feeling the same way. :doh:
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
There was of course the intermediate stage of having the MSDN CDs, which was almost the equivalent of having the entire MS knowledgebase. Almost, but not quite. At one stage I had getting on for 100 MS CDs (including demoes and trial versions) but finding stuff on that lot was a nightmare. And no, there wasn't room on my 256Mb disk to copy it all... 😆
Telegraph marker posts ... nothing to do with IT Phasmid email discussion group ... also nothing to do with IT Beekeeping and honey site ... still nothing to do with IT
-
There was of course the intermediate stage of having the MSDN CDs, which was almost the equivalent of having the entire MS knowledgebase. Almost, but not quite. At one stage I had getting on for 100 MS CDs (including demoes and trial versions) but finding stuff on that lot was a nightmare. And no, there wasn't room on my 256Mb disk to copy it all... 😆
Telegraph marker posts ... nothing to do with IT Phasmid email discussion group ... also nothing to do with IT Beekeeping and honey site ... still nothing to do with IT
I have found some of the articles back then to still be interesting and worth reading. There was an online archive with many of them... sadly there were a big bunch of linking errors and missing files.
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
-
There was of course the intermediate stage of having the MSDN CDs, which was almost the equivalent of having the entire MS knowledgebase. Almost, but not quite. At one stage I had getting on for 100 MS CDs (including demoes and trial versions) but finding stuff on that lot was a nightmare. And no, there wasn't room on my 256Mb disk to copy it all... 😆
Telegraph marker posts ... nothing to do with IT Phasmid email discussion group ... also nothing to do with IT Beekeeping and honey site ... still nothing to do with IT
I remember this well when I worked on vb5/6 - "Please insert disc 2 etc.." The good 'ol days!
-
Did you try turning it off and back on? Did you try reinstalling Windows?
The difficult we do right away... ...the impossible takes slightly longer.
Some of my bets laughs - The IT Crowd TV show - Roy's Complete "Have you tried turning it off and on again ...[^]
-
I think I've just invented some new swear words. Over a month ago I got an email from Microsoft saying the Azure subscription of a customer wasn't paid. I'd meet him that week so I'd ask about it, except the customer cancelled our meeting. A week later already, Microsoft suspended the subscription. Trying to log in to the subscription I found out I'd lost all access. Somehow, two-factor authentication was enabled, but I don't have it in my phone, possibly because I'm a guest in the account and already have 2FA in other tenants? I always have a back-up admin account, but at some point I must've changed the password without writing it down (I tried all my usual passwords, obviously). I have a third account, but it isn't a global admin so it can't reset passwords and such and is useless in this particular case. So far, my mistakes, must've been more careful with my accounts (although I'm fairly sure Microsoft just enabled 2FA one-sided, effectively locking me out). So, two simple solutions: either disable 2FA on my account or reset the password of the back-up admin account. It's taken over a month, four teams and a lot of emails and international calls with their heavy Indian accent support team and it still isn't fixed. I've had to hand over a copy of my driver's license, a formal written request on company letterhead (who even has that!?) and a certificate of registration for my company. That's basically me giving myself permission because I'm the only person in the tenant. Haven't heard from them in over a week, despite my emails asking them to call me. We're already past the point of resetting the password of the back-up admin account because it's a .onmicrosoft.com account with no email (they still emailed it TWICE though!). Meanwhile, I've had the other issue of payment. My customer's been without his software for weeks before I finally reached someone for payment! So I made the payment and they continued on the issue of lost access. Someone asked to look at my screen using quick assist, I showed him the problem, the accounts, and sent him screenshots as he requested. Today I got a call telling me that person can't handle my issue because the ticket isn't assigned to his team and they don't do collaboration!? WHY THE HELL DID HE EVEN CALL ME THEN!? I'd have to create a new ticket, but I already have that ticket and they couldn't help me! The sheer amount of incompetence is staggering! JUST RESET MY :elephant: ING PASSWORD!!! :mad::mad::mad: If I'd treat my customers like this
