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Cable internet providers

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  • J Offline
    J Offline
    Jim Crafton
    wrote on last edited by
    #1

    Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

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    • J Jim Crafton

      Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

      M Offline
      M Offline
      Marc Clifton
      wrote on last edited by
      #2

      Jim Crafton wrote: after an extremely frustrating service call last night Can't help you with the NYC specific issue, but when I moved to Rhode Island, I had a choice between Verizon and Cox. Being biased toward cable (having used Cox in San Diego), I thought, well, let's test the waters with DSL. I was told it would take 2 weeks before a technician could come out and check the quality of the lines, then if everything was OK, another week before service would be hooked up. I called Cox, and they said "Are you going to be home tomorrow so we can turn on your service?" It was pretty obvious what my choice was, and I continue to remain biased toward cable. Marc MyXaml Advanced Unit Testing YAPO

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      • J Jim Crafton

        Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

        O Offline
        O Offline
        os3omaha
        wrote on last edited by
        #3

        RoadRunner is an adelphia service. Adelphia is very likely the worst company that has ever existed. Their customer support staff have no experience, they over-charge, and do not provide a reliable service. They filed for chapter 13 years ago, and have since entered the local and long distance telephone industry. Again, worst in business. At va tech we petitioned to re-imburse the entire community for cable and internet bills. I dunno about earthlink, but anything is better than adelphia.

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        • J Jim Crafton

          Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

          N Offline
          N Offline
          Nemanja Trifunovic
          wrote on last edited by
          #4

          I live a little bit north actually, in Westchester county, and picked Cablevision Optimum Online. So far, so good.


          My programming blahblahblah blog. If you ever find anything useful here, please let me know to remove it.

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          • J Jim Crafton

            Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

            J Offline
            J Offline
            Jim Matthews
            wrote on last edited by
            #5

            i too have had good experiences with optimum online in north jersey, but i don't believe it will be an option for you as you seem to live in a time warner monopolization zone er... area. the only issues i've had are loss of service when the temperature drops below 15 degrees F. i think it has something to do with the cable splitter not being able to handle the drop in temperature. :confused:


            -jim

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            • J Jim Crafton

              Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

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              Gary Thom
              wrote on last edited by
              #6

              I live in Sunnyside, love RoadRunner :) I've used it for about 3 years or so (maybe more), it's just there. I never have to think about it. I've had no downtime (hope I'm not tempting fate here) since I got it. I use it withe Vonage for all my home calls etc. Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

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              • M Marc Clifton

                Jim Crafton wrote: after an extremely frustrating service call last night Can't help you with the NYC specific issue, but when I moved to Rhode Island, I had a choice between Verizon and Cox. Being biased toward cable (having used Cox in San Diego), I thought, well, let's test the waters with DSL. I was told it would take 2 weeks before a technician could come out and check the quality of the lines, then if everything was OK, another week before service would be hooked up. I called Cox, and they said "Are you going to be home tomorrow so we can turn on your service?" It was pretty obvious what my choice was, and I continue to remain biased toward cable. Marc MyXaml Advanced Unit Testing YAPO

                G Offline
                G Offline
                Gary Thom
                wrote on last edited by
                #7

                My wife and I were contemplating heading up Rhode Island way next weekend, neither of us have been before. Suggestions on where to stay would be welcome. (We have a 10 week old baby to consider too). Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

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                • G Gary Thom

                  My wife and I were contemplating heading up Rhode Island way next weekend, neither of us have been before. Suggestions on where to stay would be welcome. (We have a 10 week old baby to consider too). Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

                  M Offline
                  M Offline
                  Marc Clifton
                  wrote on last edited by
                  #8

                  Gary Thom wrote: My wife and I were contemplating heading up Rhode Island way next weekend, neither of us have been before. Suggestions on where to stay would be welcome. (We have a 10 week old baby to consider too). Well, I would definitely visit Newport. There's great restaurants, the mansions are great to look at and if the baby is happy, to tour. You can get a great view of the mansions from the outside on the Newport Cliff Walk[^]. Newport also has lots of a nice wharf and various antique shops and, sadly, the usual "Anytown USA" shops, but there are still some mom&pop places with character. If you want to splurge, I've stayed at the Ivy Lodge[^] B&B and had great experiences. Nearby is Jamestown and Beavertail State Park[^]. Since I live "on the mainland", our personal favorite haunts are Goddard Park[^] and Naragansett beach.[^] The beach is close to the quaint town of Wakefield. Hope that helps! Marc MyXaml Advanced Unit Testing YAPO

                  G 1 Reply Last reply
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                  • J Jim Crafton

                    Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

                    J Offline
                    J Offline
                    John M Drescher
                    wrote on last edited by
                    #9

                    I know what you mean. It took me 6 calls to verizon tech support after my line was supposed to be activated to fix my problem. In each case they had to reinstall my NIC. I am a hardware expert and I have installed 100s of NICs at work this was sooo frustrating. On top of that I told them that my modem signal light was blinking (which means searching for a signal) and that I had previously had my line activated by a company that went bankrupt before actually ever connected to their network. They all looked up my account in their database and it had no record of me being activated by verizon yet they still had me go through the 12 step network installation guide. I finally got my problem fixed by asking for a manager. After several weeks of trying to track down who now owned my line. The bankrup company was bought out by a second company that went bankrupt. Since they owned my dsl connection I did not have the right to have it disconnected. After several more calls to verizon I convinced them to disconnect me from the new bankrupt company and connect me to their service. John

                    1 Reply Last reply
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                    • O os3omaha

                      RoadRunner is an adelphia service. Adelphia is very likely the worst company that has ever existed. Their customer support staff have no experience, they over-charge, and do not provide a reliable service. They filed for chapter 13 years ago, and have since entered the local and long distance telephone industry. Again, worst in business. At va tech we petitioned to re-imburse the entire community for cable and internet bills. I dunno about earthlink, but anything is better than adelphia.

                      D Offline
                      D Offline
                      Daniel Wilson
                      wrote on last edited by
                      #10

                      Isn't RoadRunner a Time Warner service? Here in NC, as a Time Warner customer, I used RoadRunner. I was very happy with RoadRunner service. Regards, Daniel Wilson

                      1 Reply Last reply
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                      • M Marc Clifton

                        Gary Thom wrote: My wife and I were contemplating heading up Rhode Island way next weekend, neither of us have been before. Suggestions on where to stay would be welcome. (We have a 10 week old baby to consider too). Well, I would definitely visit Newport. There's great restaurants, the mansions are great to look at and if the baby is happy, to tour. You can get a great view of the mansions from the outside on the Newport Cliff Walk[^]. Newport also has lots of a nice wharf and various antique shops and, sadly, the usual "Anytown USA" shops, but there are still some mom&pop places with character. If you want to splurge, I've stayed at the Ivy Lodge[^] B&B and had great experiences. Nearby is Jamestown and Beavertail State Park[^]. Since I live "on the mainland", our personal favorite haunts are Goddard Park[^] and Naragansett beach.[^] The beach is close to the quaint town of Wakefield. Hope that helps! Marc MyXaml Advanced Unit Testing YAPO

                        G Offline
                        G Offline
                        Gary Thom
                        wrote on last edited by
                        #11

                        Thanks for the info, will call if we make it up :) Marc Clifton wrote: If you want to splurge, I've stayed at the Ivy Lodge[^] B&B and had great experiences. Been looking at their rooms, looks nice. Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

                        1 Reply Last reply
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                        • J Jim Crafton

                          Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

                          G Offline
                          G Offline
                          Gary Wheeler
                          wrote on last edited by
                          #12

                          I'm not sure how useful this is to you, given that I live in Ohio, but I have EarthLink as my ISP, running over Time Warner Cable (e.g. Road Runner) hardware. Time Warner handled the installation. The technician was on time, courteous, and didn't leave until everything worked to my satisfaction. EarthLink/Time Warner performance is very good. I haven't had any significant outages. EarthLink online customer service is outstanding. I typically use their chat support. Billing for EarthLink is through my Time Warner bill.


                          Software Zen: delete this;

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                          • G Gary Thom

                            My wife and I were contemplating heading up Rhode Island way next weekend, neither of us have been before. Suggestions on where to stay would be welcome. (We have a 10 week old baby to consider too). Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

                            L Offline
                            L Offline
                            lmuth
                            wrote on last edited by
                            #13

                            Newport and Narragansett are definitely the best places to see in the state. Beavertail is one of my favorite spots as well. Check out this site for information on places to stay in South County (the county Narragansett is in). There are many beautiful New England B&Bs. PS - Be careful when you come here for two reasons. First, be prepared for bad drivers. In all seriousness they do not always stop for red lights and nearly no one knows how to navigate a 4-way stop. I really wish someone had warned me of this before I came and nearly got into a bunch of accidents. Also watch out for the "RI Road Block" which is where a driver will block one lane of traffic and wait for the other to clear while making a left turn. Second, for some reason it's hard to leave. I came for college and didn't intend to stay, yet two years later I'm still here... Oh, and enjoy, it's a really beautiful place full of great people and loaded with quaint New England charm.

                            G 1 Reply Last reply
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                            • L lmuth

                              Newport and Narragansett are definitely the best places to see in the state. Beavertail is one of my favorite spots as well. Check out this site for information on places to stay in South County (the county Narragansett is in). There are many beautiful New England B&Bs. PS - Be careful when you come here for two reasons. First, be prepared for bad drivers. In all seriousness they do not always stop for red lights and nearly no one knows how to navigate a 4-way stop. I really wish someone had warned me of this before I came and nearly got into a bunch of accidents. Also watch out for the "RI Road Block" which is where a driver will block one lane of traffic and wait for the other to clear while making a left turn. Second, for some reason it's hard to leave. I came for college and didn't intend to stay, yet two years later I'm still here... Oh, and enjoy, it's a really beautiful place full of great people and loaded with quaint New England charm.

                              G Offline
                              G Offline
                              Gary Thom
                              wrote on last edited by
                              #14

                              Thanks for the info... I'll rent something indestructible then :) Gary Marc Clifton: "In other words, VB is like a bad parent. It can really screw up your childhood."

                              1 Reply Last reply
                              0
                              • M Marc Clifton

                                Jim Crafton wrote: after an extremely frustrating service call last night Can't help you with the NYC specific issue, but when I moved to Rhode Island, I had a choice between Verizon and Cox. Being biased toward cable (having used Cox in San Diego), I thought, well, let's test the waters with DSL. I was told it would take 2 weeks before a technician could come out and check the quality of the lines, then if everything was OK, another week before service would be hooked up. I called Cox, and they said "Are you going to be home tomorrow so we can turn on your service?" It was pretty obvious what my choice was, and I continue to remain biased toward cable. Marc MyXaml Advanced Unit Testing YAPO

                                L Offline
                                L Offline
                                lmuth
                                wrote on last edited by
                                #15

                                Interesting... I'm in Wakefield RI at the moment and had a similar experience when moving into the new apartment. Cox came right away and set it up but it was slower than molasses. We even paid more for higher bandwith and it was still bad. They placed us on a new beta program and it still stunk. Then, we had enough with Cox (which was living up to its name :cool: ) and called Verizon. When we moved in, the management said Verizon wasn't really coming to the building so your mileage would vary. Within a week we had Verizon all set up and going great. The only problem we had was miswired phone lines (in a new building) which the Verizon tech fixed for us. Oh, and yeah, it's cheaper than even basic Cox while being a metric butt-load faster, yes that's a techincal term :). Plus, we got a letter in the mail yesterday to inform us that they were lowering their rate $8/month. From a technical point of view, DSL is a better structure if you're within distance of a switching station. You will not wind up losing bandwith because youre neighbors are on, like you do with cable. Think about it, cable lines were designed to mostly push data down to the home, where telephone lines are designed to be more bidirectional.

                                1 Reply Last reply
                                0
                                • J Jim Crafton

                                  Anyone living in Manhattan, Queens, or Brooklyn have positive/negative experiences with the local online cable providers? I am looking to drop my Verizon DSL service after an extremely frustrating service call last night, and get cable instead. It seems that for where I live (in Astoria) I can pick either EarthLink or RoadRunner. EarthLink seems the better deal, but I have no idea how good they are. ¡El diablo está en mis pantalones! ¡Mire, mire! Real Mentats use only 100% pure, unfooled around with Sapho Juice(tm)! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF!

                                  S Offline
                                  S Offline
                                  Steve Mayfield
                                  wrote on last edited by
                                  #16

                                  dslreports.com has a provider review area that is very insightful... Steve

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