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  3. A customer is driving me crazy!

A customer is driving me crazy!

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  • L Offline
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    Lost User
    wrote on last edited by
    #1

    Sometimes, customers can drive me nuts! This guy is complaining because he can't see the whole of my application on his monitor. The minimum resolution needed is 800x600 and I suspect he's using 640x480. Plus, he has those LARGE FONTS turned on so he can only see part of the labels. Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? I tried to walk him through the whole process, but he's just not computer savvy enough to read what's on screen. (!) He's using Windows ME. Thanks! Carl

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    • L Lost User

      Sometimes, customers can drive me nuts! This guy is complaining because he can't see the whole of my application on his monitor. The minimum resolution needed is 800x600 and I suspect he's using 640x480. Plus, he has those LARGE FONTS turned on so he can only see part of the labels. Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? I tried to walk him through the whole process, but he's just not computer savvy enough to read what's on screen. (!) He's using Windows ME. Thanks! Carl

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      R Offline
      Rocky Moore
      wrote on last edited by
      #2

      You cannot please all the people all the time. Maybe it is time for a refund and move on.. Rocky <>< www.HintsAndTips.com - Now with RSS Feed www.JokesTricksAndStuff.com www.MyQuickPoll.com - Now with RSS Feed and Prizes www.GotTheAnswerToSpam.com - Again :) Me Blog

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      • R Rocky Moore

        You cannot please all the people all the time. Maybe it is time for a refund and move on.. Rocky <>< www.HintsAndTips.com - Now with RSS Feed www.JokesTricksAndStuff.com www.MyQuickPoll.com - Now with RSS Feed and Prizes www.GotTheAnswerToSpam.com - Again :) Me Blog

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        Lost User
        wrote on last edited by
        #3

        Oh... it's really not that. They've been using the software for over a year now without a glitch, but there has been a change of staff and that new guy doesn't know how to use the software (and a computer?) yet... They've been very happy so far.

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        • L Lost User

          Sometimes, customers can drive me nuts! This guy is complaining because he can't see the whole of my application on his monitor. The minimum resolution needed is 800x600 and I suspect he's using 640x480. Plus, he has those LARGE FONTS turned on so he can only see part of the labels. Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? I tried to walk him through the whole process, but he's just not computer savvy enough to read what's on screen. (!) He's using Windows ME. Thanks! Carl

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          Pravarakhya
          wrote on last edited by
          #4

          Carl Mercier wrote: customers can drive me nuts We once had this customer who wanted a feature to click on a toolbar button with the keyboard!! Pravar My Image Processing Article! Rate it!!

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          • P Pravarakhya

            Carl Mercier wrote: customers can drive me nuts We once had this customer who wanted a feature to click on a toolbar button with the keyboard!! Pravar My Image Processing Article! Rate it!!

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            E Offline
            El Corazon
            wrote on last edited by
            #5

            Pravarakhya wrote: We once had this customer who wanted a feature to click on a toolbar button with the keyboard!! We once had a customer ask us to print a message on the screen when the computers lost power so that the operator wouldn't panic.... Considering that it would only happen when the UPS ran out of juice because he ignored the warning alarms of power loss and let the batteries drain... the two programmers then, me and another guy just stared at him completely speachless. Luckily the other guy has a better sense of humor than I do, and eventually started outlining a battery backed overlay to the screen that had a seperate interface. It was almost an hour later before the customer realized that he was being fed a complicated solution to human error. _________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)

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            • L Lost User

              Sometimes, customers can drive me nuts! This guy is complaining because he can't see the whole of my application on his monitor. The minimum resolution needed is 800x600 and I suspect he's using 640x480. Plus, he has those LARGE FONTS turned on so he can only see part of the labels. Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? I tried to walk him through the whole process, but he's just not computer savvy enough to read what's on screen. (!) He's using Windows ME. Thanks! Carl

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              peterchen
              wrote on last edited by
              #6

              Ask him to upgrade to "Windows Uranium Edition", which is required for the last update that was is installed automatically.


              we are here to help each other get through this thing, whatever it is Vonnegut jr.
              boost your code || Fold With Us! || sighist | doxygen

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              • L Lost User

                Sometimes, customers can drive me nuts! This guy is complaining because he can't see the whole of my application on his monitor. The minimum resolution needed is 800x600 and I suspect he's using 640x480. Plus, he has those LARGE FONTS turned on so he can only see part of the labels. Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? I tried to walk him through the whole process, but he's just not computer savvy enough to read what's on screen. (!) He's using Windows ME. Thanks! Carl

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                Daniel Turini
                wrote on last edited by
                #7

                Carl Mercier wrote: Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? After all, if you didn't have a perfect vision and needed to work with accessibility and large fonts at 640x480, you'd love a software that does that, right? Yes, even I am blogging now!

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                • D Daniel Turini

                  Carl Mercier wrote: Is there an easy way for me (.NET) to set his font size to Normal and turn off accessibility features? After all, if you didn't have a perfect vision and needed to work with accessibility and large fonts at 640x480, you'd love a software that does that, right? Yes, even I am blogging now!

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                  Atlantys
                  wrote on last edited by
                  #8

                  If your eyesight is so bad that you cant use a program that needs a minimum requirement of 800x600, then maybe you shouldn't be using the software, eh?? The software was designed for 800x600 and you dont meet the minimum requirements, so you cant use it. Dont expect the software to change because you dont meet it's specifications. (generic "you" of course) The kindest thing you can do for a stupid person, and for the gene pool, is to let him expire of his own dumb choices. [Roger Wright on stupid people] We're like private member functions [John Theal on R&D] We're figuring out the parent thing as we go though. Kinda like setting up Linux for the first time ya' know... [Nitron]

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