Dundas Diagram .NET - what is wrong?
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Tom, thanks for your quick and to-the-point response, it is appreciated. I will agree that our support systems were not as thorough several years ago as they are today. Since then we have made many changes within Dundas to ensure a higher quality product, support material (ie. documentation and samples), and customer support. The changes made were a major overhaul of how Dundas develops and maintains products; ensuring clients are highly satisfied and will remain satisfied for years to come. If you look at the quality of products and service that Dundas provides today you would be quite impressed. In fact many of the sales we make these days are based on the quality of our service (and product). It is true that bugs do happen from time to time, as this thread points out. However we do respond to them quickly and take them seriously. The issue in this thread has only been reported to us 3 times (out of thousands of evaluation installs) and all within the last week. At this point we have modified our installation procedures and are in the process of testing them before we release an update. If there is anything I can do to help change your opinion of our support (and product quality) please let me know. Troy Marchand Dundas Software
Troy Marchand wrote: If there is anything I can do to help change your opinion of our support (and product quality) please let me know. As I already own the product and you mentioned that the previous support was not up to current Dundas standards, how about a free support plan to make up for the lack of support when I originally purchased the product? Cheers, Tom Archer - Archer Consulting Group
"Eat your brussel sprouts, Junior. There are starving Chinese children American programmers that would kill for that food!" -
Troy Marchand wrote: If there is anything I can do to help change your opinion of our support (and product quality) please let me know. As I already own the product and you mentioned that the previous support was not up to current Dundas standards, how about a free support plan to make up for the lack of support when I originally purchased the product? Cheers, Tom Archer - Archer Consulting Group
"Eat your brussel sprouts, Junior. There are starving Chinese children American programmers that would kill for that food!"Tom, I will talk with the group responsible for handling the MFC products you purchased, and see about getting you setup for a complementary support subscription. Troy
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Tom, I will talk with the group responsible for handling the MFC products you purchased, and see about getting you setup for a complementary support subscription. Troy
That would be fantastic. Thanks Troy Cheers, Tom Archer - Archer Consulting Group
"Eat your brussel sprouts, Junior. There are starving Chinese children American programmers that would kill for that food!" -
That would be fantastic. Thanks Troy Cheers, Tom Archer - Archer Consulting Group
"Eat your brussel sprouts, Junior. There are starving Chinese children American programmers that would kill for that food!"Tom, the email address attached to your codeproject account is invalid, therefore we have been unable to contact you directly in regards to your subscription, please send me an email with your current email address. Troy Marchand Dundas Software