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Hours of reading fun...

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  • H Harvey Saayman

    Came across this website with stumble upon Friday night... Ive been reading the stupid things customers do and say since then :) The Customer is NOT Always Right[^]

    Harvey Saayman - South Africa Junior Developer .Net, C#, SQL

    you.suck = (you.passion != Programming)

    E Offline
    E Offline
    El Corazon
    wrote on last edited by
    #15

    HarveySaayman wrote:

    Ive been reading the stupid things customers do and say since then :)

    I always laugh remembering my first assignment here. One of the customers didn't want the cost of a UPS in the back of an 18 wheel van with a supercomputer and 16 rackmount PC's and dozens of monitors (4 dozen if I recall). He said all he really needed was us to display a message on the screen informing the operator that power had been lost and wait so that he would not panic. As I sat there staring in complete dumbfounded shock, the other programmer with much more experience in government work than I jumped out saying it was a great idea and started laying out the plan for a rube goldburg machine triggered by the loss of electricity and eventually dropping a sign with the words "don't panic, the electricity will return momentarily" with a flashlight turning on illuminating the words. Eventually the customer caught on that the loss of electricity severely limited what could be done. He paid for the UPS for his van.

    G 1 Reply Last reply
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    • H Harvey Saayman

      Came across this website with stumble upon Friday night... Ive been reading the stupid things customers do and say since then :) The Customer is NOT Always Right[^]

      Harvey Saayman - South Africa Junior Developer .Net, C#, SQL

      you.suck = (you.passion != Programming)

      P Offline
      P Offline
      Paul Conrad
      wrote on last edited by
      #16

      The tech support one with the wireless router is good :laugh::laugh::laugh:

      "The clue train passed his station without stopping." - John Simmons / outlaw programmer "Real programmers just throw a bunch of 1s and 0s at the computer to see what sticks" - Pete O'Hanlon

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      • J JimmyRopes

        I think stories like these are mostly made up.

        Simply Elegant Designs JimmyRopes Designs
        Think inside the box! ProActive Secure Systems
        I'm on-line therefore I am. JimmyRopes

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        J Offline
        Jerry Hammond
        wrote on last edited by
        #17

        Work with the public on a regular basis and you'll change your tune.

        “If we are all in agreement on the decision - then I propose we postpone further discussion of this matter until our next meeting to give ourselves time to develop disagreement and perhaps gain some understanding of what the decision is all about.”-Alfred P. Sloan

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        • J Jerry Hammond

          Work with the public on a regular basis and you'll change your tune.

          “If we are all in agreement on the decision - then I propose we postpone further discussion of this matter until our next meeting to give ourselves time to develop disagreement and perhaps gain some understanding of what the decision is all about.”-Alfred P. Sloan

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          J Offline
          JimmyRopes
          wrote on last edited by
          #18

          No thank you. :-D

          Simply Elegant Designs JimmyRopes Designs
          Think inside the box! ProActive Secure Systems
          I'm on-line therefore I am. JimmyRopes

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          • G Gary R Wheeler

            Anyone who has ever worked in a customer service capacity, either as a waiter, cashier, salesperson, receptionist, or any other job that requires direct contact with customers, can tell you the same thing: Some customers are just plain stupid. Not only are these stories almost certainly real, they just skim the surface. Here's an example. I worked in a steakhouse my freshman year of college. Our best entree was the prime rib, which is roasted in an oven rather than grilled. One night, a lady sent hers back, saying it wasn't 'done'. The manager talked to her, explaining that the meat had been slow-roasted in the oven for quite some time, and was as 'done' as it was going to get. She got irate, and insisted the meat wasn't done, because it "didn't have those lines running across it". We figured out that the was expecting grill marks on a roasted piece of meat. Finally, to satisfy her, we threw her prime rib on the grill for a couple of minutes on each side. We took a $20 cut of meat and turned it into a $2 hunk of charcoal.

            Software Zen: delete this;
            Fold With Us![^]

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            Andy Brummer
            wrote on last edited by
            #19

            What a waste. One of my favorite cuts of beef to cook was a standing rib roast. The bonus was that I got most of it to myself since my wife would only eat the end pieces that were browned on the outside. We did have to fight it out over the ribs though, but the succulent perfectly rare hunk of meat in the center was all mine. An added bonus was making my relatives antsy as they watched it sitting out both when I let it come up to room temperature before cooking and when it rested after taking it out of the oven. I grew up eating everything "well done" and above, most of the time the only red was the meat juices that had been squeezed out from over cooking. :sigh: :doh:. Though my mother was pretty good at braising a roast, everything else was leathery and tough. Sometimes people just don't know any better.

            This blanket smells like ham

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            • G Gary R Wheeler

              Anyone who has ever worked in a customer service capacity, either as a waiter, cashier, salesperson, receptionist, or any other job that requires direct contact with customers, can tell you the same thing: Some customers are just plain stupid. Not only are these stories almost certainly real, they just skim the surface. Here's an example. I worked in a steakhouse my freshman year of college. Our best entree was the prime rib, which is roasted in an oven rather than grilled. One night, a lady sent hers back, saying it wasn't 'done'. The manager talked to her, explaining that the meat had been slow-roasted in the oven for quite some time, and was as 'done' as it was going to get. She got irate, and insisted the meat wasn't done, because it "didn't have those lines running across it". We figured out that the was expecting grill marks on a roasted piece of meat. Finally, to satisfy her, we threw her prime rib on the grill for a couple of minutes on each side. We took a $20 cut of meat and turned it into a $2 hunk of charcoal.

              Software Zen: delete this;
              Fold With Us![^]

              P Offline
              P Offline
              Paul Conrad
              wrote on last edited by
              #20

              Gary R. Wheeler wrote:

              We took a $20 cut of meat and turned it into a $2 hunk of charcoal.

              Yummy, not! :laugh: I am glad I stopped working in food services some time ago :-D

              "The clue train passed his station without stopping." - John Simmons / outlaw programmer "Real programmers just throw a bunch of 1s and 0s at the computer to see what sticks" - Pete O'Hanlon

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              • H Harvey Saayman

                Came across this website with stumble upon Friday night... Ive been reading the stupid things customers do and say since then :) The Customer is NOT Always Right[^]

                Harvey Saayman - South Africa Junior Developer .Net, C#, SQL

                you.suck = (you.passion != Programming)

                A Offline
                A Offline
                Ashley van Gerven
                wrote on last edited by
                #21

                Gold... phones in to support for a code for a copied disc: http://notalwaysright.com/thickheaded-as-thieves/739 :laugh:

                "For fifty bucks I'd put my face in their soup and blow." - George Costanza

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                • P Paul Conrad

                  Gary R. Wheeler wrote:

                  We took a $20 cut of meat and turned it into a $2 hunk of charcoal.

                  Yummy, not! :laugh: I am glad I stopped working in food services some time ago :-D

                  "The clue train passed his station without stopping." - John Simmons / outlaw programmer "Real programmers just throw a bunch of 1s and 0s at the computer to see what sticks" - Pete O'Hanlon

                  J Offline
                  J Offline
                  JDL EPM
                  wrote on last edited by
                  #22

                  Paul Conrad wrote:

                  Gary R. Wheeler wrote: We took a $20 cut of meat and turned it into a $2 hunk of charcoal.

                  My parents were dairy farmers who didn't have a lot of money when they started out. When the cows couldn't produce milk anymore, they were slaughtered, frozen and we ate them. The oldest one that this happened to was Gentle (nearly 29 years old), so you can guage how tender they might have been. When we became a little more successful, we were able to buy Aberdeen Angus steaks. My mother continued to treat the meat in the same manner. First, sear the meat in a frying pan at high temperatures to seal in the juices. Second, pour water over the meat. Third, turn down the flame to a simmer. Fourth, go out and rake a field of hay or (insert other activity taking between 1 and two hours). We had the most wonderful gravy - and string. :laugh:

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                  • A Ashley van Gerven

                    Gold... phones in to support for a code for a copied disc: http://notalwaysright.com/thickheaded-as-thieves/739 :laugh:

                    "For fifty bucks I'd put my face in their soup and blow." - George Costanza

                    C Offline
                    C Offline
                    chrisbray
                    wrote on last edited by
                    #23

                    I concur - customers are thick... I swear this is true - I had a customer for a software product phone up for support. He was absolutely *furious* because he could not get a report for the 31st April!! Chris Bray

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                    • E El Corazon

                      HarveySaayman wrote:

                      Ive been reading the stupid things customers do and say since then :)

                      I always laugh remembering my first assignment here. One of the customers didn't want the cost of a UPS in the back of an 18 wheel van with a supercomputer and 16 rackmount PC's and dozens of monitors (4 dozen if I recall). He said all he really needed was us to display a message on the screen informing the operator that power had been lost and wait so that he would not panic. As I sat there staring in complete dumbfounded shock, the other programmer with much more experience in government work than I jumped out saying it was a great idea and started laying out the plan for a rube goldburg machine triggered by the loss of electricity and eventually dropping a sign with the words "don't panic, the electricity will return momentarily" with a flashlight turning on illuminating the words. Eventually the customer caught on that the loss of electricity severely limited what could be done. He paid for the UPS for his van.

                      G Offline
                      G Offline
                      goodideadave
                      wrote on last edited by
                      #24

                      That's hilarious. You gave me a mental image of Groucho Marx's, "Say the secret woid and win $50", with a duck dropping out of the ceiling with the "Don't Panic" sign attached and a flashlight, already switched on. Thanks! :laugh:

                      Someone's gotta be the last to know, but why is it always me?

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