Word templates for ITIL?
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I've scanned the home page, about page and FAQ and I still don't know what the initials IL are for. There's alot of mention of ITSM, but no explaination that I saw for the IL bit. Anyone know what that's about (without going to any actual trouble to find out, cause i'm not really that bothered)?
Pete
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I'm looking for some Microsoft Word-templates, to get me started for ITIL. Anyone here who wants to share some resources? The sites I found are mere placeholders for Google-ads and/or book-publishers :(
I don't know if there would be such a thing as "ITIL-compatible templates" -- a bit chalk & cheese, no? Do you mean forms, with checklists, tables, etc? If so, it will all be very company and product specific. The best place to start would likely be by listing what your company/department/section needs to make ITIL compliancy, and working out individual responsibilities. Then you can start making forms that precisely meet the needs of each person/product/whatever.
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I don't know if there would be such a thing as "ITIL-compatible templates" -- a bit chalk & cheese, no? Do you mean forms, with checklists, tables, etc? If so, it will all be very company and product specific. The best place to start would likely be by listing what your company/department/section needs to make ITIL compliancy, and working out individual responsibilities. Then you can start making forms that precisely meet the needs of each person/product/whatever.
Mark Wallace wrote:
Do you mean forms, with checklists, tables, etc?
Yup :)
Mark Wallace wrote:
The best place to start would likely be by listing what your company/department/section needs to make ITIL compliancy
We don't need to make 'ITIL compliancy'. It would be comparable with 'reading other people's source code'.
Mark Wallace wrote:
Then you can start making forms that precisely meet the needs of each person/product/whatever
Too expensive. I'm not looking for a custom-tailored solution, just something of the shelf.
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Mark Wallace wrote:
Do you mean forms, with checklists, tables, etc?
Yup :)
Mark Wallace wrote:
The best place to start would likely be by listing what your company/department/section needs to make ITIL compliancy
We don't need to make 'ITIL compliancy'. It would be comparable with 'reading other people's source code'.
Mark Wallace wrote:
Then you can start making forms that precisely meet the needs of each person/product/whatever
Too expensive. I'm not looking for a custom-tailored solution, just something of the shelf.
You could try out the starter pack on the PM ITIL WiKi: http://wiki.en.it-processmaps.com/index.php/ITIL-Checklists[^] I'd recommend a lot of tailoring, though, or you'll end up being stuck with a lot of frequently repeated, unnecessary form-filling. Hmm. That last sounds like a pretty good description of ITIL.
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You could try out the starter pack on the PM ITIL WiKi: http://wiki.en.it-processmaps.com/index.php/ITIL-Checklists[^] I'd recommend a lot of tailoring, though, or you'll end up being stuck with a lot of frequently repeated, unnecessary form-filling. Hmm. That last sounds like a pretty good description of ITIL.