How do I talk to microsoft?
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Colin^Davies wrote: you have been talking to the wrong people Darn Project Managers... I should have requested their secretaries' numbers. A New Adjective Is Born!
Janitors are the people who know whatz happening. Regardz Colin J Davies
Sonork ID 100.9197:Colin
You are the intrepid one, always willing to leap into the fray! A serious character flaw, I might add, but entertaining. Said by Roger Wright about me.
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
I know exactly how you feel. A couple of years ago I spent a month soap-testing an MFC application that leaked to hell and not a single report leak detected by the _Crt stuff. I eventually narrowed it down to the Internet Explorer control - strange I thought IE leaks surely there must be a mistake. As we were a poor startup (no boundschecker) I wrote my own COM memory monitor based on IMallocSpy - and yes - there was the leak - everytime I called Navigate IE leaked memory - Arrggghhhhhhh. Eventually I tracked it down to a bug in CHtmlView. I searched the MSDN using 'CHtmlView' and 'leak', no answer, I tried the online MSDN, no answer. I rang MS and was told I'd have to pay for the privilege to report a bug in their source code :omg: - don't forget this bug had been in there for years. I posted a message on a newsgroup, no answer. And then one day KB Q241750 (oh by the way don't try looking for it anymore - it's gone again - you'll have to use an old MSDN) appeared and there was the answer - CHtmlView leaks 6 ways to Sunday. Which came first the KB article or the newsgroup posting - I'll never know. But...... It seems strange that I was looking at the same problem and it appears in the MSDN. I can't have been the only person to have noticed it.
Stupidity dies. The end of future offspring. Evolution wins. - A Darwin Awards Haiku
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Janitors are the people who know whatz happening. Regardz Colin J Davies
Sonork ID 100.9197:Colin
You are the intrepid one, always willing to leap into the fray! A serious character flaw, I might add, but entertaining. Said by Roger Wright about me.
There are more CEOs than you can point a sharp stick at (a fun hobby by the way) but a good cleaner or janitor is hard to find ;P Elaine (fluffy tigress emoticon) Would you like to meet my teddy bear ?
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
Alastair Stell wrote: How do I tell microsoft about the bugs????????? Use the newsgroups... they are always checking it out (at least with DirectX it works). Mauricio Ritter - Brazil Sonorking now: 100.13560 MRitter
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Janitors are the people who know whatz happening. Regardz Colin J Davies
Sonork ID 100.9197:Colin
You are the intrepid one, always willing to leap into the fray! A serious character flaw, I might add, but entertaining. Said by Roger Wright about me.
I wonder if Microsoft's janitors are as smart as Dilbert's garbage man? A New Adjective Is Born!
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
Actually you currently can't, becasue they are all busy learning everything they need to know about Trusted Computing :)
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I know exactly how you feel. A couple of years ago I spent a month soap-testing an MFC application that leaked to hell and not a single report leak detected by the _Crt stuff. I eventually narrowed it down to the Internet Explorer control - strange I thought IE leaks surely there must be a mistake. As we were a poor startup (no boundschecker) I wrote my own COM memory monitor based on IMallocSpy - and yes - there was the leak - everytime I called Navigate IE leaked memory - Arrggghhhhhhh. Eventually I tracked it down to a bug in CHtmlView. I searched the MSDN using 'CHtmlView' and 'leak', no answer, I tried the online MSDN, no answer. I rang MS and was told I'd have to pay for the privilege to report a bug in their source code :omg: - don't forget this bug had been in there for years. I posted a message on a newsgroup, no answer. And then one day KB Q241750 (oh by the way don't try looking for it anymore - it's gone again - you'll have to use an old MSDN) appeared and there was the answer - CHtmlView leaks 6 ways to Sunday. Which came first the KB article or the newsgroup posting - I'll never know. But...... It seems strange that I was looking at the same problem and it appears in the MSDN. I can't have been the only person to have noticed it.
Stupidity dies. The end of future offspring. Evolution wins. - A Darwin Awards Haiku
The article's still there: Q241750[^] :) --Mike-- Just released - RightClick-Encrypt v1.4 - Adds fast & easy file encryption to Explorer My really out-of-date homepage Sonork-100.19012 Acid_Helm
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
Call them and say in a demanding voice: "Get me Bill Gates! Now!" Tomaz
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
If you're looking for a direct technical support contact,forget it. Usually what i do is call thier sales people(they are easy to get to,so you can buy stuff:). Once i get the sales person, i say "can you transfer me to technical support please". It usually works.
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The article's still there: Q241750[^] :) --Mike-- Just released - RightClick-Encrypt v1.4 - Adds fast & easy file encryption to Explorer My really out-of-date homepage Sonork-100.19012 Acid_Helm
but only if you know it exists. If you search for Q241750[^] it doesn't show up. or even if you search for CHtmlView and leak[^] strange huh - so its only saddoes like thee and me that have learnt how to make the url from the KB number that can find it and only because we know it is there. I really, really love the tools of my profession. thankyou Microsoft.
Stupidity dies. The end of future offspring. Evolution wins. - A Darwin Awards Haiku
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but only if you know it exists. If you search for Q241750[^] it doesn't show up. or even if you search for CHtmlView and leak[^] strange huh - so its only saddoes like thee and me that have learnt how to make the url from the KB number that can find it and only because we know it is there. I really, really love the tools of my profession. thankyou Microsoft.
Stupidity dies. The end of future offspring. Evolution wins. - A Darwin Awards Haiku
I can't claim to know by heart how to make the URL. ;) I just use this utility[^]. --Mike-- Just released - RightClick-Encrypt v1.4 - Adds fast & easy file encryption to Explorer My really out-of-date homepage Sonork-100.19012 Acid_Helm
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I can't claim to know by heart how to make the URL. ;) I just use this utility[^]. --Mike-- Just released - RightClick-Encrypt v1.4 - Adds fast & easy file encryption to Explorer My really out-of-date homepage Sonork-100.19012 Acid_Helm
ahh - I must be the sad one then :( - how does it cope when MS change the format? they've done it recently
Stupidity dies. The end of future offspring. Evolution wins. - A Darwin Awards Haiku
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I have a bug list which is at least eight zillion miles long. MeasureString() doesn't work. MeasureCharacterRanges() has a + or - one pixel error in its calculations. The IDE doesn't like dual monitor displays very much (I have a Gainward 4600 GeForce4), the IDE doesn't like functions with very long parameter lists. The IDE often forgets how to offer up parameters, functions, etc correctly. How do I get to tell Microsoft about these 'features' without having to pay a fee? I am a lowly engineer with my 'Professional' (is that a joke microsoft?) copy of Visual Studio .NET. I watched the release of SP2 and not a one of these issues was addressed. And the above is only the slimmest tip of the iceberg. .NET may be a big step forward, but microsoft support has not stepped forward with it.... So here it is. How do I tell microsoft about the bugs????????? Only change is constant
Write an article and submit it to the Bugs and Work-arounds section. cheers, Chris Maunder