Google just doesn't Give a Damn.
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Dear Mr. Lynch, Thank you for taking the time to contact Mr. Maunder. As an active member of Code Project, we value your input almost as much as we value the air that we breath. Typically, Chris is to busy building this massive free internet service, feeding, bathing and reading to the hamsters, as well as saving small children around the world to respond. At some point in the near future, rest assured that Chris will see your message, and deal with it in an appropriate manner, but he does not normally reply to lesser beings, such as yourself. Thank you for your time, input and consideration, CP Lounge Monitoring Activities Team
:..::. Douglas H. Troy ::..
Bad Astronomy |VCF|wxWidgets|WTL -
We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
Just tell them their new ie google frame keeps crashing and its making your life hell. They should get back to you in mins lmao. Or better yet tell them you are switching from google to bing. :laugh:
"I do not know with what weapons World War 3 will be fought, but World War 4 will be fought with sticks and stones." Einstein "Few things are harder to put up with than the annoyance of a good example." Mark Twain
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Speaking as someone who also offers a free service, and who deals with many others who offer free services, I take a little pride in the fact that we look after our members and users. Google makes billions off their "free" service. With great power comes great responsbility.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
I think every site should have a "i'm somebody link!" where you can get faster replies. :-D ;)
"I do not know with what weapons World War 3 will be fought, but World War 4 will be fought with sticks and stones." Einstein "Few things are harder to put up with than the annoyance of a good example." Mark Twain
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So you are complaining about a free service? Give them $1,500 a month and I bet you get a personal account rep.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
Just because it is free doesn't mean we must take all their utter crap.
It is a crappy thing, but it's life -^ Carlo Pallini
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My Google account settings offer 3 methods of password recovery: E-mail to a secondary account, SMS to perform a password reset, challenge question. Did they offer any of these options? P.S. I find it humorous that you don't seem to accept any of the blame for not knowing your own password. ;P
I have a memory like a sieve, but I work on the basis that if I get it wrong then I try again. I like to actually try guessing a password instead of immediately asking for a new password because you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
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I have a memory like a sieve, but I work on the basis that if I get it wrong then I try again. I like to actually try guessing a password instead of immediately asking for a new password because you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
Chris Maunder wrote:
you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
All true, but isn't it common practice (as blessed by the security illuminati) to limit failed login attempts? If Google allowed unlimited attempts they run the risk of bots breeching accounts and all hell breaks loose. No? I can see the PC World headlines now - "Google Accounts Hacked! - Cloud Computing is an utter failure!"
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Chris Maunder wrote:
you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
All true, but isn't it common practice (as blessed by the security illuminati) to limit failed login attempts? If Google allowed unlimited attempts they run the risk of bots breeching accounts and all hell breaks loose. No? I can see the PC World headlines now - "Google Accounts Hacked! - Cloud Computing is an utter failure!"
Limiting, yes, if you're a bank for instance. Disabling your account and giving you no recourse to recover your account? That's a new level of service to me.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
I rely heavily on the FireFox Show Passwords button. :)
- S 50 cups of coffee and you know it's on! Code, follow, or get out of the way.
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Limiting, yes, if you're a bank for instance. Disabling your account and giving you no recourse to recover your account? That's a new level of service to me.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
Chris Maunder wrote:
Disabling your account and giving you no recourse to recover your account?
Agreed, but in your OP you mention both "Disable" and "Terminate" as if they are necessarily the same. In my experience, they are usually quite different when it comes to login accounts. Is it possible that by "resetting" your password, they sent a 26 character abomination of a temporary password to a secondary e-mail account that you have not yet checked (or no longer own)? Just trying to help...
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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
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I rely heavily on the FireFox Show Passwords button. :)
- S 50 cups of coffee and you know it's on! Code, follow, or get out of the way.
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Even easier, Tools->Options->Security->Saved Passwords->Show Passwords. I use this when I get a new computer, or I'm using a different browsers, and can't remember the password. Of course, this is only useful if you've successfully logged into a site, and told FF to remember the password.
- S 50 cups of coffee and you know it's on! Code, follow, or get out of the way.
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Demand your money back.
Visit http://www.notreadytogiveup.com/[^] and do something special today.
He would but I doubt he knows exact CPI rate they are charging and numbers of ads he saw. So he cannot determine right sum. "Free" software/services are perfect way to avoid responsibility, because you can always say that they are free, which actually is not true. They make money off you and in return it is reasonable for users to expect some kind of support from the service provider and not some lame excuse like "it's free". When you demand your money back from a company from which you bought some commercial product, you might actually get it back, but it's impossible to un-see/un-click all ads you have seen.
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He would but I doubt he knows exact CPI rate they are charging and numbers of ads he saw. So he cannot determine right sum. "Free" software/services are perfect way to avoid responsibility, because you can always say that they are free, which actually is not true. They make money off you and in return it is reasonable for users to expect some kind of support from the service provider and not some lame excuse like "it's free". When you demand your money back from a company from which you bought some commercial product, you might actually get it back, but it's impossible to un-see/un-click all ads you have seen.
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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
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Chris Maunder wrote:
you never know if that will then nuke your old one and you'll have to wait up to 24hrs for a new one, or it may force you to think of a new one but not allow you to use an old one, or it might just auto-generate a 26 character mess that you then have to go in and change.
All true, but isn't it common practice (as blessed by the security illuminati) to limit failed login attempts? If Google allowed unlimited attempts they run the risk of bots breeching accounts and all hell breaks loose. No? I can see the PC World headlines now - "Google Accounts Hacked! - Cloud Computing is an utter failure!"
Mike Mullikin wrote:
All true, but isn't it common practice (as blessed by the security illuminati) to limit failed login attempts?
On high security accounts it is common to disable the account until the verified owner contacts and gets it reset. On not so high security accounts the practice is to have a cooling down period, say 5 login failures in a specified period of time causing a 15 minute wait before you can try again. That prevents bots from blasting the account until successful while allowing the common man to try again after having some time to figure out what their password really is.
Simply Elegant Designs JimmyRopes Designs
Think inside the box! ProActive Secure Systems
I'm on-line therefore I am. JimmyRopes -
So you are complaining about a free service? Give them $1,500 a month and I bet you get a personal account rep.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. A man said to the universe: "Sir I exist!" "However," replied the universe, "The fact has not created in me A sense of obligation." --Stephen Crane
You seem to have drank the "It's Free" Koolaid at some point. While it may be provided at "Free" to you cost, it is ad supported, so someone allowing themselves to be exposed to these ads are payment for the so called "Free" services. In that sense it is not free, just paid for by giving them the opportunity to market to you...
Rocky <>< Recent Blog Post: USA Educational System Overhaul…
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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
Chris Maunder wrote:
I normally need to go through half a dozen of my common passwords to work out which one I should be using
Tisk, tisk. Reusing passwords is a no, no. I have been using variations of this for years now and only have to remember a single password, ever. Go to password.jimmyropes.com[^] and either use it from there or swipe the source code and install it on your local machine. BTW I have been meaning to write an article about this for years now also, but have so mush else on my plate at any point in time that it hasn't happened yet. Perhaps some day I will find the time. It generates unique passwords based on a "pass phrase" (different for each account, e.g. "codeproject" for Code Project) that can be stored in plain view because if the master password (the only one that you need to secure) is not known your various passwords are pretty much impossible to duplicate. All the calculations are done in the browser (javascript) so there is no data transported outside of the browser window. I have different configurations set up because some web sites or applications restrict you to certain lengths and/or configuration of the password; alphabetic, alphanumeric, use of special characters, maximum length of password, etc. It is safe and secure, and the best part, in my opinion, is that there is no one single point of failure. I can access it locally on my machine, from a thumb drive, or on the internet. Regardless of where I access it from the results are the same. I have a password protected variation that also lists my accounts (hot links to the login page) and pass phrases along with what type and length of password I use for the particular account. This is easily accomplished in javascript files I include in the customized version. It makes all the information I use for accessing the various accounts available on one page.
Simply Elegant Designs JimmyRopes Designs
Think inside the box! ProActive Secure Systems
I'm on-line therefore I am. JimmyRopes -
Dear Mr. Lynch, Thank you for taking the time to contact Mr. Maunder. As an active member of Code Project, we value your input almost as much as we value the air that we breath. Typically, Chris is to busy building this massive free internet service, feeding, bathing and reading to the hamsters, as well as saving small children around the world to respond. At some point in the near future, rest assured that Chris will see your message, and deal with it in an appropriate manner, but he does not normally reply to lesser beings, such as yourself. Thank you for your time, input and consideration, CP Lounge Monitoring Activities Team
:..::. Douglas H. Troy ::..
Bad Astronomy |VCF|wxWidgets|WTLDouglas Troy wrote:
we value your input almost as much as we value the air that we breath.
:laugh:
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We had an issue early last year that involved Google indexing and their complete and utter failure to give a damn about websites that rely on them. Here's some icing. Today I tried to log into my Google account, but it being the interwebz I have about a zillion accounts, and not being a regular Google user I normally need to go through half a dozen of my common passwords to work out which one I should be using. Except that after 3 goes my account is disabled. So I click on the 'Can't access your account' link, am presented with another link to reset my password, then refresh it a few times becuse of their horrendous CAPTCHA, then submit, and I get the message "Your account has been disabled". Yes, Google. That's why I'm on this page, Google. You sent me here. And now I'm just that slightly bit more pissed off than I was before. I read their help page which says they reserve the right to terminate an account at any time if the terms of service have been breached. They then give you the option to contact them regarding my disabled, terms-of-use-abusing account - which I do - and after hitting submit I get: Thank you for sharing your ideas with the Google Accounts team. Your feedback and suggestions are important to us. Although we don't follow up regarding individual comments, we do review them all and use them to improve Google Accounts And that's it. Game over.
cheers, Chris Maunder The Code Project Co-founder Microsoft C++ MVP
Yep, but the minuscule little upside is they don't take as long as their advertised 48 hour turn-around. I am a domain admin on Google apps, for business email etc. I never got disabled, but hit a blank wall when I also forgot my password, and all they could tell me was to contact my administrator, whom I am. After a hellish night of swearing, I managed to VPN into my office machine, on which I was still authenticated on my private account, and use that to eventually get a CNAME based password reset.
