Hosting Horror...
-
I recently took service of a new provider for web hosting because the last provider was overcharging. I had to develop a small website in PHP. Since I did not want to change the page extension, I used .htaccess file to be able to use PHP code on my html pages. Everything was working fine on my local system. Mr. Zafar was very happy because first time he worked on PHP and everything was spot on. Now was the time to host the website on live server. The complete code was copied on the web server and the URL was accessed. The moment it was typed in the address bar and enter key was hit, boom...error 500 After a lot of code verification and testing, one more try and one more failure. I was in panic and contacted technical support. The support guy made me wait for a good hour and out of frustration I just uploaded a "We will be back" page and disconnected. Next day when I came back and tried to access the site, the home page was shown and there was PHP code smeared all over the page :wtf: I checked the directory and found that .htaccess file was renamed to .htaccess_back. I deleted it and reloaded a new .htaccess file and bang, again error 500. I deleted it and there was my website with crappy looking PHP code all over the page. I took down everything and left again with only "We will be back" page". After this I again contacted the technical support. This is the most important part. Kindly notice the responses of the guy :laugh: You are now chatting with "Support Guy" - General 19:42 Support Guy: Hello..! Welcome to our Online Live chat helpdesk), May I get your name and contact information in case we get disconnected? 19:42 Zafar Sultan: (I gave him my contact number) 19:44 Support Guy: How may i help you ? 19:45 Zafar Sultan: Why can't I use .htaccess file in my application? 19:46 Support Guy: What is your domain name? 19:46 Zafar Sultan: I hosted my website(the domain name) and it was giving error 500 19:46 Support Guy: please wait 19:47 Zafar Sultan: Some genius from your support staff renamed .htaccess file to .htaccess_back and the error was gone. 19:47 Zafar Sultan: But you know what? The whole site became crap. It still is. 19:48 Zafar Sultan: I recoded some part of it. But without using .htaccess file, I have to re-develop a whole lot bunch of php script. 19:48 Support Guy: Thanks for waiting 19:50 Zafar Sultan: And? 19:50 Support Guy: kindly consult with your developer regarding .htaccess file. It's coding issue. 19:51 Zafar Sultan: What issue? I am the develope
-
I recently took service of a new provider for web hosting because the last provider was overcharging. I had to develop a small website in PHP. Since I did not want to change the page extension, I used .htaccess file to be able to use PHP code on my html pages. Everything was working fine on my local system. Mr. Zafar was very happy because first time he worked on PHP and everything was spot on. Now was the time to host the website on live server. The complete code was copied on the web server and the URL was accessed. The moment it was typed in the address bar and enter key was hit, boom...error 500 After a lot of code verification and testing, one more try and one more failure. I was in panic and contacted technical support. The support guy made me wait for a good hour and out of frustration I just uploaded a "We will be back" page and disconnected. Next day when I came back and tried to access the site, the home page was shown and there was PHP code smeared all over the page :wtf: I checked the directory and found that .htaccess file was renamed to .htaccess_back. I deleted it and reloaded a new .htaccess file and bang, again error 500. I deleted it and there was my website with crappy looking PHP code all over the page. I took down everything and left again with only "We will be back" page". After this I again contacted the technical support. This is the most important part. Kindly notice the responses of the guy :laugh: You are now chatting with "Support Guy" - General 19:42 Support Guy: Hello..! Welcome to our Online Live chat helpdesk), May I get your name and contact information in case we get disconnected? 19:42 Zafar Sultan: (I gave him my contact number) 19:44 Support Guy: How may i help you ? 19:45 Zafar Sultan: Why can't I use .htaccess file in my application? 19:46 Support Guy: What is your domain name? 19:46 Zafar Sultan: I hosted my website(the domain name) and it was giving error 500 19:46 Support Guy: please wait 19:47 Zafar Sultan: Some genius from your support staff renamed .htaccess file to .htaccess_back and the error was gone. 19:47 Zafar Sultan: But you know what? The whole site became crap. It still is. 19:48 Zafar Sultan: I recoded some part of it. But without using .htaccess file, I have to re-develop a whole lot bunch of php script. 19:48 Support Guy: Thanks for waiting 19:50 Zafar Sultan: And? 19:50 Support Guy: kindly consult with your developer regarding .htaccess file. It's coding issue. 19:51 Zafar Sultan: What issue? I am the develope
-
EIG strikes again? Although it's not much consolation, this is not really the support guy's fault. He's probably under-qualified and overworked and gets harassed by both the management and clients.
Yes, the guy will have had 30 mins training on the basic questions that get most frequently asked and has a script to go through. Anything not on his questions he isn't going to know. In these cases you normally need to go through some kind of "escalation" to "second line support". In the OP's case, the most likely answer is that the hosting service simply doesn't support what he wants to do.
-
I recently took service of a new provider for web hosting because the last provider was overcharging. I had to develop a small website in PHP. Since I did not want to change the page extension, I used .htaccess file to be able to use PHP code on my html pages. Everything was working fine on my local system. Mr. Zafar was very happy because first time he worked on PHP and everything was spot on. Now was the time to host the website on live server. The complete code was copied on the web server and the URL was accessed. The moment it was typed in the address bar and enter key was hit, boom...error 500 After a lot of code verification and testing, one more try and one more failure. I was in panic and contacted technical support. The support guy made me wait for a good hour and out of frustration I just uploaded a "We will be back" page and disconnected. Next day when I came back and tried to access the site, the home page was shown and there was PHP code smeared all over the page :wtf: I checked the directory and found that .htaccess file was renamed to .htaccess_back. I deleted it and reloaded a new .htaccess file and bang, again error 500. I deleted it and there was my website with crappy looking PHP code all over the page. I took down everything and left again with only "We will be back" page". After this I again contacted the technical support. This is the most important part. Kindly notice the responses of the guy :laugh: You are now chatting with "Support Guy" - General 19:42 Support Guy: Hello..! Welcome to our Online Live chat helpdesk), May I get your name and contact information in case we get disconnected? 19:42 Zafar Sultan: (I gave him my contact number) 19:44 Support Guy: How may i help you ? 19:45 Zafar Sultan: Why can't I use .htaccess file in my application? 19:46 Support Guy: What is your domain name? 19:46 Zafar Sultan: I hosted my website(the domain name) and it was giving error 500 19:46 Support Guy: please wait 19:47 Zafar Sultan: Some genius from your support staff renamed .htaccess file to .htaccess_back and the error was gone. 19:47 Zafar Sultan: But you know what? The whole site became crap. It still is. 19:48 Zafar Sultan: I recoded some part of it. But without using .htaccess file, I have to re-develop a whole lot bunch of php script. 19:48 Support Guy: Thanks for waiting 19:50 Zafar Sultan: And? 19:50 Support Guy: kindly consult with your developer regarding .htaccess file. It's coding issue. 19:51 Zafar Sultan: What issue? I am the develope
-
I recently took service of a new provider for web hosting because the last provider was overcharging. I had to develop a small website in PHP. Since I did not want to change the page extension, I used .htaccess file to be able to use PHP code on my html pages. Everything was working fine on my local system. Mr. Zafar was very happy because first time he worked on PHP and everything was spot on. Now was the time to host the website on live server. The complete code was copied on the web server and the URL was accessed. The moment it was typed in the address bar and enter key was hit, boom...error 500 After a lot of code verification and testing, one more try and one more failure. I was in panic and contacted technical support. The support guy made me wait for a good hour and out of frustration I just uploaded a "We will be back" page and disconnected. Next day when I came back and tried to access the site, the home page was shown and there was PHP code smeared all over the page :wtf: I checked the directory and found that .htaccess file was renamed to .htaccess_back. I deleted it and reloaded a new .htaccess file and bang, again error 500. I deleted it and there was my website with crappy looking PHP code all over the page. I took down everything and left again with only "We will be back" page". After this I again contacted the technical support. This is the most important part. Kindly notice the responses of the guy :laugh: You are now chatting with "Support Guy" - General 19:42 Support Guy: Hello..! Welcome to our Online Live chat helpdesk), May I get your name and contact information in case we get disconnected? 19:42 Zafar Sultan: (I gave him my contact number) 19:44 Support Guy: How may i help you ? 19:45 Zafar Sultan: Why can't I use .htaccess file in my application? 19:46 Support Guy: What is your domain name? 19:46 Zafar Sultan: I hosted my website(the domain name) and it was giving error 500 19:46 Support Guy: please wait 19:47 Zafar Sultan: Some genius from your support staff renamed .htaccess file to .htaccess_back and the error was gone. 19:47 Zafar Sultan: But you know what? The whole site became crap. It still is. 19:48 Zafar Sultan: I recoded some part of it. But without using .htaccess file, I have to re-develop a whole lot bunch of php script. 19:48 Support Guy: Thanks for waiting 19:50 Zafar Sultan: And? 19:50 Support Guy: kindly consult with your developer regarding .htaccess file. It's coding issue. 19:51 Zafar Sultan: What issue? I am the develope