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supported or unsupported?

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  • B Offline
    B Offline
    BryanFazekas
    wrote on last edited by
    #1

    ImgBurn[^] was mentioned in a recent thread, and I questioned that the last version was released in 2013. Especially given the churn of modern mainstream operating systems, a lapse of a few years between releases often indicates an unsupported application. I've been burned a few times on commercial and shareware software, where the vendor stopped supporting the software after a period of time. In a few cases this caused me a fair amount of work to switch to different software, so I'm cautious on the subject. Yeah, I'm highly skeptical of software that hasn't been updated in 7 years. In this case, it's not a huge deal -- if the software doesn't work, get another one for burning DVDs, but still? It was pointed out that the forum for the software is active -- the original author replies regularly. So I read through the support and bug fix threads ... and quickly identified that replies are made, questions are answered, but nothing new happens -- not bug fixes nor enhancement requests. There is a lot of deflection. Page 4 of the thread for the last release proved very entertaining. The author's reply made my morning! ImgBurn v2.5.8.0 Released! - Announcements - ImgBurn Support Forum[^] LIGHTNING UK! Author of ImgBurn Posted July 26 What bugs are you referring to? I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes. :laugh: The author claims to be implementing updates, but just hasn't managed to release a fix in 7 years. Is this software supported or unsupported?

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    • B BryanFazekas

      ImgBurn[^] was mentioned in a recent thread, and I questioned that the last version was released in 2013. Especially given the churn of modern mainstream operating systems, a lapse of a few years between releases often indicates an unsupported application. I've been burned a few times on commercial and shareware software, where the vendor stopped supporting the software after a period of time. In a few cases this caused me a fair amount of work to switch to different software, so I'm cautious on the subject. Yeah, I'm highly skeptical of software that hasn't been updated in 7 years. In this case, it's not a huge deal -- if the software doesn't work, get another one for burning DVDs, but still? It was pointed out that the forum for the software is active -- the original author replies regularly. So I read through the support and bug fix threads ... and quickly identified that replies are made, questions are answered, but nothing new happens -- not bug fixes nor enhancement requests. There is a lot of deflection. Page 4 of the thread for the last release proved very entertaining. The author's reply made my morning! ImgBurn v2.5.8.0 Released! - Announcements - ImgBurn Support Forum[^] LIGHTNING UK! Author of ImgBurn Posted July 26 What bugs are you referring to? I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes. :laugh: The author claims to be implementing updates, but just hasn't managed to release a fix in 7 years. Is this software supported or unsupported?

      5 Offline
      5 Offline
      5teveH
      wrote on last edited by
      #2

      I think I'd class that as "fake supported"! :)

      1 Reply Last reply
      0
      • B BryanFazekas

        ImgBurn[^] was mentioned in a recent thread, and I questioned that the last version was released in 2013. Especially given the churn of modern mainstream operating systems, a lapse of a few years between releases often indicates an unsupported application. I've been burned a few times on commercial and shareware software, where the vendor stopped supporting the software after a period of time. In a few cases this caused me a fair amount of work to switch to different software, so I'm cautious on the subject. Yeah, I'm highly skeptical of software that hasn't been updated in 7 years. In this case, it's not a huge deal -- if the software doesn't work, get another one for burning DVDs, but still? It was pointed out that the forum for the software is active -- the original author replies regularly. So I read through the support and bug fix threads ... and quickly identified that replies are made, questions are answered, but nothing new happens -- not bug fixes nor enhancement requests. There is a lot of deflection. Page 4 of the thread for the last release proved very entertaining. The author's reply made my morning! ImgBurn v2.5.8.0 Released! - Announcements - ImgBurn Support Forum[^] LIGHTNING UK! Author of ImgBurn Posted July 26 What bugs are you referring to? I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes. :laugh: The author claims to be implementing updates, but just hasn't managed to release a fix in 7 years. Is this software supported or unsupported?

        J Offline
        J Offline
        Jo_vb net
        wrote on last edited by
        #3

        Be careful with ImgBurn. It could install Adware ... ImgBurn - Wikipedia[^]

        D 1 Reply Last reply
        0
        • B BryanFazekas

          ImgBurn[^] was mentioned in a recent thread, and I questioned that the last version was released in 2013. Especially given the churn of modern mainstream operating systems, a lapse of a few years between releases often indicates an unsupported application. I've been burned a few times on commercial and shareware software, where the vendor stopped supporting the software after a period of time. In a few cases this caused me a fair amount of work to switch to different software, so I'm cautious on the subject. Yeah, I'm highly skeptical of software that hasn't been updated in 7 years. In this case, it's not a huge deal -- if the software doesn't work, get another one for burning DVDs, but still? It was pointed out that the forum for the software is active -- the original author replies regularly. So I read through the support and bug fix threads ... and quickly identified that replies are made, questions are answered, but nothing new happens -- not bug fixes nor enhancement requests. There is a lot of deflection. Page 4 of the thread for the last release proved very entertaining. The author's reply made my morning! ImgBurn v2.5.8.0 Released! - Announcements - ImgBurn Support Forum[^] LIGHTNING UK! Author of ImgBurn Posted July 26 What bugs are you referring to? I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes. :laugh: The author claims to be implementing updates, but just hasn't managed to release a fix in 7 years. Is this software supported or unsupported?

          K Offline
          K Offline
          kmoorevs
          wrote on last edited by
          #4

          BryanFazekas wrote:

          I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes.

          Well, it works on my machine! :laugh: :laugh: We all know that developers are the worst testers. As a solo developer with no testing or qa departments, ('cause you know, users make the best testers! :laugh: ) this is the reason why I seldom go longer than a month without posting updates for our lob apps. Critical issues are addressed immediately (updates posted and advertised) and others are triaged. Software is 'dead' when users give up on it and when the author doesn't give a damn anymore about the product. 7 years with reported bugs seems pretty dead to me.

          "Go forth into the source" - Neal Morse "Hope is contagious"

          B 1 Reply Last reply
          0
          • K kmoorevs

            BryanFazekas wrote:

            I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes.

            Well, it works on my machine! :laugh: :laugh: We all know that developers are the worst testers. As a solo developer with no testing or qa departments, ('cause you know, users make the best testers! :laugh: ) this is the reason why I seldom go longer than a month without posting updates for our lob apps. Critical issues are addressed immediately (updates posted and advertised) and others are triaged. Software is 'dead' when users give up on it and when the author doesn't give a damn anymore about the product. 7 years with reported bugs seems pretty dead to me.

            "Go forth into the source" - Neal Morse "Hope is contagious"

            B Offline
            B Offline
            BryanFazekas
            wrote on last edited by
            #5

            I agree, an overly large percentage of developers make poor testers. One QA guy I worked with was possibly the world's best tester. He ran through the requirements, making sure that everything worked according to spec. Then he got inventive -- he tried to do anything, regardless of how illogical, that a user might try. Bouncing a tennis ball on the keyboard and leaning on the keyboard were classic tests for him. Working with him was the best OTJ experience of my career. Painful at times, especially in the first few months, but he made me a far better developer.

            G 1 Reply Last reply
            0
            • J Jo_vb net

              Be careful with ImgBurn. It could install Adware ... ImgBurn - Wikipedia[^]

              D Offline
              D Offline
              dandy72
              wrote on last edited by
              #6

              Interesting. I have 2.5.8.0, and I know I've only downloaded it from the official site. Never seen what [this](https://en.wikipedia.org/wiki/OpenCandy) is talking about. The Wikipedia article also points out:

              Quote:

              Both the option and offers it generates are selected by default and will be installed unless the user unchecks them before continuing with the installation

              ...but then, I *always* go through the Custom option and unchecked everything I don't want/need. And I don't recall seeing that "OpenCandy" crap. For the hell of it I just re-ran the installer. I see no sign of anything mentioned by the Wikipedia article, nor did it show up anywhere in the installer when selecting "custom" (which actually *is* the default, or maybe it remembered my previous selections from years ago). Suffice it to say ImgBurn is still my burning software of choice, until I find some reason to abandon it.

              C 1 Reply Last reply
              0
              • D dandy72

                Interesting. I have 2.5.8.0, and I know I've only downloaded it from the official site. Never seen what [this](https://en.wikipedia.org/wiki/OpenCandy) is talking about. The Wikipedia article also points out:

                Quote:

                Both the option and offers it generates are selected by default and will be installed unless the user unchecks them before continuing with the installation

                ...but then, I *always* go through the Custom option and unchecked everything I don't want/need. And I don't recall seeing that "OpenCandy" crap. For the hell of it I just re-ran the installer. I see no sign of anything mentioned by the Wikipedia article, nor did it show up anywhere in the installer when selecting "custom" (which actually *is* the default, or maybe it remembered my previous selections from years ago). Suffice it to say ImgBurn is still my burning software of choice, until I find some reason to abandon it.

                C Offline
                C Offline
                Cp Coder
                wrote on last edited by
                #7

                Quote:

                until I find some reason to abandon it.

                Try testing their main executable on the VirusTotal website before finally making up your mind. After I did I restored my system drive to an older image, just to be sure. :)

                Get me coffee and no one gets hurt!

                1 Reply Last reply
                0
                • B BryanFazekas

                  ImgBurn[^] was mentioned in a recent thread, and I questioned that the last version was released in 2013. Especially given the churn of modern mainstream operating systems, a lapse of a few years between releases often indicates an unsupported application. I've been burned a few times on commercial and shareware software, where the vendor stopped supporting the software after a period of time. In a few cases this caused me a fair amount of work to switch to different software, so I'm cautious on the subject. Yeah, I'm highly skeptical of software that hasn't been updated in 7 years. In this case, it's not a huge deal -- if the software doesn't work, get another one for burning DVDs, but still? It was pointed out that the forum for the software is active -- the original author replies regularly. So I read through the support and bug fix threads ... and quickly identified that replies are made, questions are answered, but nothing new happens -- not bug fixes nor enhancement requests. There is a lot of deflection. Page 4 of the thread for the last release proved very entertaining. The author's reply made my morning! ImgBurn v2.5.8.0 Released! - Announcements - ImgBurn Support Forum[^] LIGHTNING UK! Author of ImgBurn Posted July 26 What bugs are you referring to? I’m pretty sure I’d have fixed anything that was actually a bug at the time it was reported. Of course, me fixing them is very different to me fixing them AND releasing a version that includes those fixes. :laugh: The author claims to be implementing updates, but just hasn't managed to release a fix in 7 years. Is this software supported or unsupported?

                  G Offline
                  G Offline
                  GenJerDan
                  wrote on last edited by
                  #8

                  I've made numerous changes to my program over the past two years. No fixes, but some new or improved features. I haven't bothered uploading the new version, because A) No one cares and B) I'm too lazy to get a new code signing certificate. :laugh:

                  We won't sit down. We won't shut up. We won't go quietly away. YouTube, and My Mu[sic], Films and Windows Programs, etc. and FB

                  1 Reply Last reply
                  0
                  • B BryanFazekas

                    I agree, an overly large percentage of developers make poor testers. One QA guy I worked with was possibly the world's best tester. He ran through the requirements, making sure that everything worked according to spec. Then he got inventive -- he tried to do anything, regardless of how illogical, that a user might try. Bouncing a tennis ball on the keyboard and leaning on the keyboard were classic tests for him. Working with him was the best OTJ experience of my career. Painful at times, especially in the first few months, but he made me a far better developer.

                    G Offline
                    G Offline
                    grralph1
                    wrote on last edited by
                    #9

                    I love this post. Good QA and Testers can be enlightening and so fruitful. You don't forget it and it does make you better.

                    "Rock journalism is people who can't write interviewing people who can't talk for people who can't read." Frank Zappa 1980

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