Money back guarentee?
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
Sorry Martin I have no idea on how to make this work. I am just replying to see if anyone can explain why you received a 1 vote? Seemed a fine topic to me and one that fits inside the parameters Chris claims the Lounge is for. Michael Martin Australia "I personally love it because I can get as down and dirty as I want on the backend, while also being able to dabble with fun scripting and presentation games on the front end." - Chris Maunder 15/07/2002
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
This would work best in the scenarios where it's not needed. Ie, some mechanism whereby the software was periodically revalidated for the payment of a periodic fee. But for anyone to be willing to enter into such an agreement (or for any company to find it worth the trouble to offer) you'd have to be talking enterprise level software. At that level no one is going to give the software a try and replace it if it didn't do what they wanted. [edit]Well companies DO give enterprise level software a try and when it doesn't do what they want they throw more and more money at the problem. The problem eventually goes away when the person who authorised the original project gets promoted and then everyone gets to breath a huge sigh of relief and start the cycle again :laugh:[/edit] Just my 2 cents worth. Rob Manderson http://www.mindprobes.net
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
You have to balance the number of extra sales you'll get through the piece of mind guarantee vs the number of sales you'd lose through returns. Besides, you have the details of the customer who bought the product - you can always keep on eye on them and their products over time to ensure they aren't releasing something that includes one of your components. cheers, Chris Maunder
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You have to balance the number of extra sales you'll get through the piece of mind guarantee vs the number of sales you'd lose through returns. Besides, you have the details of the customer who bought the product - you can always keep on eye on them and their products over time to ensure they aren't releasing something that includes one of your components. cheers, Chris Maunder
Chris Maunder wrote: piece of mind Eeek, you've got me thinking about Hannibal Lector now :-D David
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Chris Maunder wrote: piece of mind Eeek, you've got me thinking about Hannibal Lector now :-D David
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Chris Maunder wrote: piece of mind Eeek, you've got me thinking about Hannibal Lector now :-D David
Mmmmm... tasty. :~ Ryan Being little and getting pushed around by big guys all my life I guess I compensate by pushing electrons and holes around. What a bully I am, but I do enjoy making subatomic particles hop at my bidding - Roger Wright (2nd April 2003, The Lounge)
Punctuality is only a virtue for those who aren't smart enough to think of good excuses for being late - John Nichol "Point Of Impact" -
Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
Martin Marvinski wrote: Has anyone ever done this with software? We offered it once for a shareware product - we pulled the offer after a lot of people started buying it, and demanded a refund just to get the key. That lasted a week.
"I was in a computer game. Funny as hell, it was the most horrible thing I could think of."
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
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Martin Marvinski wrote: Has anyone ever done this with software? We offered it once for a shareware product - we pulled the offer after a lot of people started buying it, and demanded a refund just to get the key. That lasted a week.
"I was in a computer game. Funny as hell, it was the most horrible thing I could think of."
If you don't mind me asking, what was the purchase cost for that product?
David Wulff
"It is a helpless feeling to be unable to make something so terribly wrong... right."
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
Marks & Spencer have the same problem ! Elaine (retail therapy fluffy tigress) PS No, I don't ! The tigress is here :-D
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Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
We offer a money back guarantee for some of our products (the non trial versions). It's working great. Till now, I only had to refund 2: one which didn't have NT / 2000 / XP and didn't read the warning on the site and one who’s program was incompatible with ours. In total, the number of sales has increased. Most people who don't want it anymore just don't go through the hassle of asking a refund. Probably depends on the price of the product though... ----------------------- New and improved: kwakkelflap.com My second CP article: MAP files[^]
while (!:bob:.IsDrunk()) { :bob:.Drink( :beer: ); } -
Has anyone ever done this with software? This is something that would be wonderful to offer, especially if you believe in your software. However, the obvious downfall is that people can order a software product, install it to their hard disk, send the CD back for a refund and cause the software vendor to go bankrupt. Palladium would make returnable software feasible, but until it is here, money back guarenteed software doesn't seem viable. On the other hand maybe someone does do this and has discovered a unique way to prevent the associated problems. If you have any ideas on this, share them. :-)
Well, if you think twice, it isn't too hard for someone who already implemented a registration code implement a "unregistration code", that, once is showed to the user forbids the installation on that machine again. You'd only give the money back when you receive the proper "unregistration code". ORACLE One Real A$#h%le Called Lary Ellison
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It's good to try new things, David...
Shog9
drifting along with the tumbling tumbleweeds...
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If you don't mind me asking, what was the purchase cost for that product?
David Wulff
"It is a helpless feeling to be unable to make something so terribly wrong... right."
$29.95. And it was per user, not per computer - so basically you could buy it, and install it on your home system, your laptop, your office desktop (pretty obvious, since you can't be using them all at once anyways, well, not very effectivly)
"I was in a computer game. Funny as hell, it was the most horrible thing I could think of."
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KaЯl wrote: Having a friend for dinner? No, an old friend. With some fava beans and a nice chianti, of course. [Mmmm, tastes like chicken]
"I was in a computer game. Funny as hell, it was the most horrible thing I could think of."
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KaЯl wrote: Having a friend for dinner? No, an old friend. With some fava beans and a nice chianti, of course. [Mmmm, tastes like chicken]
"I was in a computer game. Funny as hell, it was the most horrible thing I could think of."