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  3. So the Dell firmware "flash" update / Windows update bricked my laptop

So the Dell firmware "flash" update / Windows update bricked my laptop

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  • M Offline
    M Offline
    Marc Clifton
    wrote on last edited by
    #1

    Recommendations on how to get it fixed? Is there something I can do, or do I send it back to Dell? Or is are the people at Staples smart enough to fix this problem? [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

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    • M Marc Clifton

      Recommendations on how to get it fixed? Is there something I can do, or do I send it back to Dell? Or is are the people at Staples smart enough to fix this problem? [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

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      0x01AA
      wrote on last edited by
      #2

      That's why I use only hp ;)

      N 1 Reply Last reply
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      • 0 0x01AA

        That's why I use only hp ;)

        N Offline
        N Offline
        Nelek
        wrote on last edited by
        #3

        as if HP wouldn't give enough problems alone. Specially when trying to do things on your own.

        M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

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        • M Marc Clifton

          Recommendations on how to get it fixed? Is there something I can do, or do I send it back to Dell? Or is are the people at Staples smart enough to fix this problem? [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

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          A Lightweight Thread Safe In-Memory Keyed Generic Cache Collection Service A Dynamic Where Implementation for Entity Framework

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          N Offline
          Nelek
          wrote on last edited by
          #4

          Marc Clifton wrote:

          [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

          Do not forget to stop windows update after rolling it back, if not you might have a dejà vóu

          M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.

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          • M Marc Clifton

            Recommendations on how to get it fixed? Is there something I can do, or do I send it back to Dell? Or is are the people at Staples smart enough to fix this problem? [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

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            charlieg
            wrote on last edited by
            #5

            living in the embedded world and having to support field upgrades, we almost never mess with the boot flash trying to stick to application only. All it takes is a burp in the write process, and our board is toast, and the customer is seriously pissed. Pray tell why did you try to update the firmware?

            Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

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            • M Marc Clifton

              Recommendations on how to get it fixed? Is there something I can do, or do I send it back to Dell? Or is are the people at Staples smart enough to fix this problem? [edit]Huh, I finally found a page on Dell support that shows how to rollback the BIOS. Fingers crossed![/edit]

              Latest Articles:
              A Lightweight Thread Safe In-Memory Keyed Generic Cache Collection Service A Dynamic Where Implementation for Entity Framework

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              Jeremy Falcon
              wrote on last edited by
              #6

              These days motherboards ship with a secondary BIOS to help with that very issue. Guessing the rollback uses that. Hope it works out for you.

              Jeremy Falcon

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              • C charlieg

                living in the embedded world and having to support field upgrades, we almost never mess with the boot flash trying to stick to application only. All it takes is a burp in the write process, and our board is toast, and the customer is seriously pissed. Pray tell why did you try to update the firmware?

                Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.

                M Offline
                M Offline
                Marc Clifton
                wrote on last edited by
                #7

                charlieg wrote:

                Pray tell why did you try to update the firmware?

                I didn't - it was part of some Windows update.

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