Yes. Fortunately, there is more work to do. If this is something I can fix for this specific customer quickly I'll do it. If not, that's just a shame for this customer, who already bought product knowing this isn't a feature. Trying to fix it for the guy is just a matter of service. My employers won't make any money on it, they will if I work on something else. 1) No and no. You're assuming I wrote all this software myself and you're assuming this would be a reasonable software requirement for this product, which could hardly be less false. Please stop assuming.
Standards are great! Everybody should have one!