EM, You have it wrong... If your mechanic told you it might be the settings on your MAF Sensor, to navigate to that, and see if it is adjusted for high altitudes... You might balk too! (Because, everyone knows that on your model of vehicle, you can get the Heads Up display in diagnostics mode by Opening the door, 3 times, with the key in the ignition, and one foot on the gas and brake, DUH...) "Navigate to your document" ROTFLMAO. From the user perspective: I have a 100GB HD, I have 675,000 files on it, and I KNOW I did not put more than 100 of them there. And since the LAST TECH IDIOT downloaded something in IE, I cannot find ANYTHING when I download it. How the heck does he expect me to find this ONE friggin document??? On the other hand: With explorer open, right click on the document and choose "Open with Word" Yes, I too had to learn to SLOW DOWN and listen more. I also build a GoToMeeting link into my software, and have them click on that, and give me control, so I don't shot them, because I don't have time to walk them through a 5 minute task that will take them an HOUR with me directing them. Andy why did I build the link into the software? Because I value my time and theirs! Anyways, when you feel frustrated, they feel frustrated. So do what you do best. Find an easier way. That is what I did in the end. Some users, no problem. But I Can quickly tell when a user feels helpless, and I offer to do it through remote control. Oh, and I take the time to tell them that the reason I use GTM is that it is safer than software that always gives access to me, this way, they have to be in front of the computer for me to connect and see their scree (which they have to agree to). That helps put them at ease. Either you get paid to handle this, in which case, take the time to make it enjoyable. Or this is costing you money because it is free support, in which case, take the time to make it stop, or make it really quick and easy. HTH Kirk Out!
