I can certainly empathize with you on this issue! Aplus.net - well I have now moved about 23-24 of my clients off of their hosting service. Their problems realllly began about a year ago when they performed a major system upgrade (ultimately a downgrade). If I had a dollar for every support call or online chat I had with idiots - with the ticket being escalated and I waited another 24hrs! Winhost.com is where I am hanging my hat and all of my clients too these days. They are considerably less $$$ and their services actually get delivered without a hitch - so far that is. According to one tech Aplus has suffered substantial attrition and it has to hurt them! Go figure.