Not BS, not to be dismissed just because it's only $1000.00 (US), not an issue over which one should lose sleep. From experience then, but unfortuneatly America not Australia, the Better Business Bureau is the easiest place to make a query about any situation with a company. Next find the state's district attorney's office, online and "way easy" to find a surface address to which a letter of inquiry can be sent. Include all corporate flags found in any "who we are" page of the PayPal corporate listing, a list of chief officers their street addresses, their legal reprentation by name and by street address, the periods of personal business transaction with the organisation, and any other logistical innformation, and be sure to state what you think is your legal right given the circumstance. Chances are you'll get a very fast reply. And if you're lucky a statement to the effect that the company is currently under investigation, if not a legal document case number, presumeably to which your own information has now been added. Don't expect instant results from either of these contact. Cases take time to go to court. And now for the downside of contacting BBB and State's Attourney. You open yourself up to subpeona in crimnal proceedings. And although I'll start talking through my hat now that the the word "civil" comes up, how anyone really expects to proceed on gaining access to $1000.00 of their own money based upon "just because it's my money" kind-of-logic, might be something that determines whether you just cut your loses and move on. Today. That last bit of advice should be taken to heart by anyone who has better things to do than pursue hours/weekks/months/years of fruitless doggedness getting what's owed to them by a company. In short, drop PayPal. And forgettaboutit.