I hate users
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
The bad part isn't the support requests that I get from my family, its the request to diagnose the problem while not knowing what they did to cause the problem and also being thousands of miles away over a telephone line. The alternatives that I give them are: 1. Ship the computer to me at your expense (oh this used to be across an international border). 2. Take it into a place that does computer repair. 3. Wait till I get there Phil - If it ain't broke, you ain't tryin'.
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Welcome to my own personal hell.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001 -
Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Yeah, that's pretty standard.
Kevin
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Christopher Thornburg wrote:
Does anyone else feel my pain?
Always remember the three most dangerous things in the Universe.... 1) An Engineer with a software patch 2) A Programmer with a screwdriver 3) A User with an idea. But seriously.... It's unfortunately a sign of respect. I know it doesn't seem that way. But we know something they don't, we seem to know a lot about many things they don't, and because they don't understand it, they aren't going to understand the differences between what you do know and don't know... you know? ;) I just remind them I am human, and send them to someone who can help them. They are human too, same as you and me, they just need to be reminded once in a while we don't know everything. :)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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It's even worse when you're the tech support guy for your family.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
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"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001John Simmons / outlaw programmer wrote:
It's even worse when you're the tech support guy for your family.
No... its even worse than that when you are the "clean-up" for the "tech-support" for the family... you know.. the cousin/brother/uncle who thinks he knows a great deal more than he really knows, and makes the situation 10 times worse before screaming to you to offer "advice" but expect you to fix it so they he/she it can take credit for the fix. :)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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I know...users are like your kids...you love them and cherish them and are glad you have them...but sometimes you wish you could kill them...
Christopher J. Thornburg Senior Systems Analyst Ideal Card
I have honestly never felt that last bit about either kids or users... except for once, never felt that about anyone.
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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Christopher Thornburg wrote:
Does anyone else feel my pain?
Always remember the three most dangerous things in the Universe.... 1) An Engineer with a software patch 2) A Programmer with a screwdriver 3) A User with an idea. But seriously.... It's unfortunately a sign of respect. I know it doesn't seem that way. But we know something they don't, we seem to know a lot about many things they don't, and because they don't understand it, they aren't going to understand the differences between what you do know and don't know... you know? ;) I just remind them I am human, and send them to someone who can help them. They are human too, same as you and me, they just need to be reminded once in a while we don't know everything. :)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
El Corazon wrote:
Always remember the three most dangerous things in the Universe.... 1) An Engineer with a software patch 2) A Programmer with a screwdriver 3) A User with an idea.
I am going to use this for my signature :).
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El Corazon wrote:
Always remember the three most dangerous things in the Universe.... 1) An Engineer with a software patch 2) A Programmer with a screwdriver 3) A User with an idea.
I am going to use this for my signature :).
Kasic Slobodan wrote:
I am going to use this for my signature
:laugh: well, thank you. But I never wrote it. I'm just a smidgen older than that quote. ;)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
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Welcome to my own personal hell.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
-----
"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001 -
It's even worse when you're the tech support guy for your family.
"Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
-----
"...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001ugh... i get calls all the time "i ran [enterprise app i've never heard of] and i pressed the XYZ button and it brought up the PDQ screen. what do i do now?" "uhh.. what does it say?" "data store sector Z is incompatible with action Y at this time. deleting XXS storage." "i dunno. you'd better call your support guy" "he's not in" "then go home"
image processing toolkits | batch image processing | blogging
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That's my personal hell too. Maybe we should swap, I support your family and you support mine. Then my family won't curse MY name every time they blue-screen.
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Christopher Thornburg wrote:
"How do I fix my scanner on my pc at home"
If the requester is a cute girl...
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
I was at my mother in law's house recently for a BBQ, and some completely random person comes up to me and says 'You know computers? can you make me a webpage?' Turns out it was a relative of a friend of my mother in law's work colleague! AARRGGHH indeed!
I have no blog...
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Yes! Fortunately I haven't been socialising much, and I work at a very small company where most of the guys like thir own tinkering, but I know exactly what you mean. "Oh you're in computers, blah blah, blah." I came to enjoy disappointing people even if they were disappointed in me, after being told I don't know how to help them.
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Yesterday in the morning, my colleagues were complaining that their server (we have one separate LAN for the sales team) wasn't booting and they were just waiting for me to arrive. I wish I could have asked them why in the hell would they wait for me. I've now arranged for an annual maintenance contract with a hardware support company. I am sick of installing new software for others, getting the virus out of their computers, uninstalling the six to ten search bars that they somehow manage to install in IE. Whenever something won't work the way they want it to, they hunt for me :(
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Kasic Slobodan wrote:
I am going to use this for my signature
:laugh: well, thank you. But I never wrote it. I'm just a smidgen older than that quote. ;)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
Well. You wrote it here and I saw it. Thats enough for me :);).
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Why is it that every non-IT person thinks anyone in IT can fix a computer...god I hate users...Im so sick of "How do I fix my scanner on my pc at home" or some crap like that...sometimes I just wanna scream. Does anyone else feel my pain? -me
Christopher J. Thornburg Senior Systems Analyst Ideal Card
Christopher Thornburg wrote:
Why is it that every non-IT person thinks anyone in IT can fix a computer...
I feel your pain. In my case it would be: "Why do all my relatives think I can magically fix all their stupid computer problems just because I am a programmer?":mad: Most of the problems caused by themselves, I might add. Like I said, I feel your pain, man. :sigh: Cheers,
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John Simmons / outlaw programmer wrote:
It's even worse when you're the tech support guy for your family.
No... its even worse than that when you are the "clean-up" for the "tech-support" for the family... you know.. the cousin/brother/uncle who thinks he knows a great deal more than he really knows, and makes the situation 10 times worse before screaming to you to offer "advice" but expect you to fix it so they he/she it can take credit for the fix. :)
_________________________ Asu no koto o ieba, tenjo de nezumi ga warau. Talk about things of tomorrow and the mice in the ceiling laugh. (Japanese Proverb)
El Corazon wrote:
No... its even worse than that when you are the "clean-up" for the "tech-support" for the family...
Oh yeah. My mother-in-law has Parkinson's, and you can only imagine what she does when she tries to move the mouse... Even Microsoft never envisioned that kind of mouse usage... and then she has this neighbor that works on her computer that thinks he knows about computers... He once told me her computer was slow because she had stored too many JPEG's from her digital camera on the hard drive and they were bogging it down. Give me a break! :doh: At any rate, I then get called in for cleanup after the neighbor, my clueless sister-in-laws, and my wife have had a crack at it (at least my wife is smart enough to leave things alone if she is not sure what to do). Been there, done that. :sigh: Cheers,
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Yesterday in the morning, my colleagues were complaining that their server (we have one separate LAN for the sales team) wasn't booting and they were just waiting for me to arrive. I wish I could have asked them why in the hell would they wait for me. I've now arranged for an annual maintenance contract with a hardware support company. I am sick of installing new software for others, getting the virus out of their computers, uninstalling the six to ten search bars that they somehow manage to install in IE. Whenever something won't work the way they want it to, they hunt for me :(
