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  3. Adobe rips off rest of the World - a warning

Adobe rips off rest of the World - a warning

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  • B Bob1000

    Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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    hairy_hats
    wrote on last edited by
    #3

    I'm still waiting for a UK English version of Windows. :mad:

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    • B Bob1000

      Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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      B Offline
      benjymous
      wrote on last edited by
      #4

      That's not unique to Adobe - pretty much any product that gets launched first in the US, then latter in the UK gets a 1:1 dollar -> uk pound conversion

      -- Help me! I'm turning into a grapefruit! Buzzwords!

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      • B benjymous

        That's not unique to Adobe - pretty much any product that gets launched first in the US, then latter in the UK gets a 1:1 dollar -> uk pound conversion

        -- Help me! I'm turning into a grapefruit! Buzzwords!

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        martin_hughes
        wrote on last edited by
        #5

        True - but in terms of downloadable content it's a freaking disgrace.

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        • B Bob1000

          Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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          C Offline
          Colin Angus Mackay
          wrote on last edited by
          #6

          Bob1000 wrote:

          Guess its time to vote with the feet!

          I just hate adobe products. I just won't use any of their products any more.

          Upcoming FREE developer events: * Developer Day Scotland Recent blog posts: * Mixins in C#3.0 My website | Blog

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          • B Bob1000

            Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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            R Offline
            Rob Graham
            wrote on last edited by
            #7

            Thats one way to compensate for the weak dollar...:rolleyes:

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            • M martin_hughes

              I had exactly the same experience with Adobe last year - unfortunately I absolutely had to have CS. Happily, my brother lives in the US so he bought it for me and forwarded it on. Adobe suck.

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              MidwestLimey
              wrote on last edited by
              #8

              I wonder if there's a legalese clause in the EULA about regional distribution and licenses?


              I'm largely language agnostic


              After a while they all bug me :doh:


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              • M MidwestLimey

                I wonder if there's a legalese clause in the EULA about regional distribution and licenses?


                I'm largely language agnostic


                After a while they all bug me :doh:


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                martin_hughes
                wrote on last edited by
                #9

                Probably - but they can KMA if they think I'm paying them a penny more! :)

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                • B Bob1000

                  Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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                  L Offline
                  led mike
                  wrote on last edited by
                  #10

                  They are trying to make enough money in advance for when the EU sues and fines them. :-D

                  led mike

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                  • B Bob1000

                    Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

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                    L Offline
                    Lost User
                    wrote on last edited by
                    #11

                    Bob1000 wrote:

                    racist

                    Uh, unless they had a box on the order form that asked "Race?" I'm not sure how on earth they could be accused of being racist just because they charge a higher price in a certain country. Country != Race. Cheers, Drew.

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                    • L led mike

                      They are trying to make enough money in advance for when the EU sues and fines them. :-D

                      led mike

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                      Lost User
                      wrote on last edited by
                      #12

                      led mike wrote:

                      They are trying to make enough money in advance for when the EU sues and fines them.

                      As funny as that seems, companies do project the cost of doing business. If they're projecting additional costs because of EU judments, you can bet that's incorporated into the local price. Cheers, Drew.

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                      • L Lost User

                        led mike wrote:

                        They are trying to make enough money in advance for when the EU sues and fines them.

                        As funny as that seems, companies do project the cost of doing business. If they're projecting additional costs because of EU judments, you can bet that's incorporated into the local price. Cheers, Drew.

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                        led mike
                        wrote on last edited by
                        #13

                        Drew Stainton wrote:

                        As funny as that seems

                        Truth is normally funnier than fiction. Since you seem to think I was missing that aspect of my own comment. ;)

                        led mike

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                        • L led mike

                          Drew Stainton wrote:

                          As funny as that seems

                          Truth is normally funnier than fiction. Since you seem to think I was missing that aspect of my own comment. ;)

                          led mike

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                          Lost User
                          wrote on last edited by
                          #14

                          Heh, no - not at all. I got my thoughts and who I was replying to mixed up. Not unusual for me, I'm afraid. :-D Cheers, Drew.

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                          • L led mike

                            They are trying to make enough money in advance for when the EU sues and fines them. :-D

                            led mike

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                            martin_hughes
                            wrote on last edited by
                            #15

                            Good point, I shall write to my MEP and complain - we'll soon see how quickly Adobe cave in :D

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                            • L Lost User

                              Bob1000 wrote:

                              racist

                              Uh, unless they had a box on the order form that asked "Race?" I'm not sure how on earth they could be accused of being racist just because they charge a higher price in a certain country. Country != Race. Cheers, Drew.

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                              Bob1000
                              wrote on last edited by
                              #16

                              Was being slightly flippant – but on reflection it can actually it can be construed as racist - trying to think of an example that won’t offend anyone :) For example, if you charged more for people who live in Wales than Scotland, as more welsh people live in Wales than Scots, then you are discriminating against the welsh race. Now whether the welsh can be considered a separate race is another matter, but we like to think we are, and I bet the Scots do! Cheers

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                              • B Bob1000

                                Was being slightly flippant – but on reflection it can actually it can be construed as racist - trying to think of an example that won’t offend anyone :) For example, if you charged more for people who live in Wales than Scotland, as more welsh people live in Wales than Scots, then you are discriminating against the welsh race. Now whether the welsh can be considered a separate race is another matter, but we like to think we are, and I bet the Scots do! Cheers

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                                Lost User
                                wrote on last edited by
                                #17

                                Bob1000 wrote:

                                Now whether the welsh can be considered a separate race is another matter

                                Yup, that's the crux of the problem. I'm Canadian. I'm certainly not American, but I am definitely Caucasian and would still be whether I was born on this side of the border or the other. ;) Cheers, Drew.

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                                • C Colin Angus Mackay

                                  Bob1000 wrote:

                                  Guess its time to vote with the feet!

                                  I just hate adobe products. I just won't use any of their products any more.

                                  Upcoming FREE developer events: * Developer Day Scotland Recent blog posts: * Mixins in C#3.0 My website | Blog

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                                  L Offline
                                  l a u r e n
                                  wrote on last edited by
                                  #18

                                  im with you on that vote with ones wallet and they wonder why people in poor countries pirate software *shakes head*

                                  "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

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                                  • B Bob1000

                                    Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

                                    B Offline
                                    B Offline
                                    Bert delaVega
                                    wrote on last edited by
                                    #19

                                    Maybe there's some requirements for overseas sales? Taxes, exports and such. In reality a download is a download but the end sale, regardless of medium, may have other overhead involved. I'm not sure. As a US person, I don't think I've ever bought any software product from a UK company. Even then I couldn't compare it to the US regs for import/export as it would be different, I would think. Good question. But I wouldn't say "Adobe rips off" unless you can substantiate that. It may not seem fair but they may have reasons for it.

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                                    • B Bob1000

                                      Decided it was time to update Adobe applications for use with Vista. Went on to the Adobe site to upgrade to Robo Help 7 $499 - pricey but fair enough they have to make a living! Entered the shop and then get re-directed to Adobe UK shop, price is now £506!! or $1012 Over twice the price... A web site bug, racist, greedy or what? Spoke to Adobe and apparently it’s not a program bug, but company policy to rip off anyone outside the US at over twice domestic for the same downloaded product. Apparently I was not the first call today complaining! Guess its time to vote with the feet! PS if you are in France its even more!

                                      S Offline
                                      S Offline
                                      Steve Mayfield
                                      wrote on last edited by
                                      #20

                                      aren't there fees associated with importing products? Like customs fees or import taxes?

                                      Steve

                                      B 1 Reply Last reply
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                                      • S Steve Mayfield

                                        aren't there fees associated with importing products? Like customs fees or import taxes?

                                        Steve

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                                        B Offline
                                        Bob1000
                                        wrote on last edited by
                                        #21

                                        Yes - but at worst this adds up to about 17.5%

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                                        • B Bert delaVega

                                          Maybe there's some requirements for overseas sales? Taxes, exports and such. In reality a download is a download but the end sale, regardless of medium, may have other overhead involved. I'm not sure. As a US person, I don't think I've ever bought any software product from a UK company. Even then I couldn't compare it to the US regs for import/export as it would be different, I would think. Good question. But I wouldn't say "Adobe rips off" unless you can substantiate that. It may not seem fair but they may have reasons for it.

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                                          B Offline
                                          Bob1000
                                          wrote on last edited by
                                          #22

                                          Yes there is local VAT about 17.5% which they have to charge (like sales tax), but even this can be avoided if a business purchase (and you have a VAT number). As far as exchange rates/commissions go - it’s picked up by the customer on the credit card bill, as is any import duty if a physical shipment. Have not seen this level of abuse with other companies selling from the US to UK/Europe (or vice versa!). Judging by the comments of the service agent I spoke to at Adobe, they find it embarrassing and difficult to justify too! So yes "Adobe rips off" is perfectly justified and substantiated. Come to think it of it, always have had a fair deal and service from the smaller software companies, its big ones that make the buying experience bad!

                                          E B 2 Replies Last reply
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