I *despise* Telstra [modified]
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
Phone Telstra and say "I would like to lodge a formal complaint". If this doesn't get you sorted, go to the ombudsman.
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
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Phone Telstra and say "I would like to lodge a formal complaint". If this doesn't get you sorted, go to the ombudsman.
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
I have tried that in the past, it does bugger all. After 30 min, someone can take my mobile payment, then I need to start again on the internet.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
Christian Graus wrote:
I have a $600 bill because of 1.5
Holy kid-sister! That's $2.50 per Mb excess! I pay $3 per Gb S'unbelievable! You expect to be ripped off by the dodgy small guys - but they're just taking the P
Take a chill pill, Daddy-o .\\axxx (That's an 'M')
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I have tried that in the past, it does bugger all. After 30 min, someone can take my mobile payment, then I need to start again on the internet.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
Christian Graus wrote:
it does bugger all
Wow, I have had to resort to that line 3 times, and all three times it has caused my issues to be resolved...
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
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Christian Graus wrote:
it does bugger all
Wow, I have had to resort to that line 3 times, and all three times it has caused my issues to be resolved...
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
They really, really hate me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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They really, really hate me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
You aren't kidding!
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
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You aren't kidding!
-------------------------------------------------------- Knowledge is knowing that the tomato is a fruit. Wisdom is not putting it in fruit salad!!
I tried it. The guy agreed that Telstra sucks, but didn't lodge a formal complaint. He said he sent me a form I can use to contest my excess usage, but it never came, so.....
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
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Are the costs for internet are so high everywhere in australia? 3 Gb's is what I'm using on one or two days ...
gri wrote:
3 Gb's is what I'm using on one or two days ...
No, I have to use wireless. But, even when I used to do a lot of downloading, 10 GB a month was the most I ever did.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
There's been a couple of occasions where I've been affectively shafted by a large company - the call centre monkeys don't have the knowledge or authority to help (which you find out pretty quickly!) so in the past I've written directly the the Chairman's (CEO?) office - they usually have a complaints dept that have much more control over what can and can't happen. Write them a nicely worded letter and include as many facts / dates as possible. If you're persistent but take it straight to the top, you've got a much better chance of getting something done in your favour (IMHO, YMMV!) HTH
It definitely isn't definatley
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Do you ever post here about something that you like or has gone well for you? ;)
"It's so simple to be wise. Just think of something stupid to say and then don't say it." -Sam Levenson
Of course. I love the new Metallica. I had a great time seeing Judas Priest live. But, people seem to like the rants more.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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There's been a couple of occasions where I've been affectively shafted by a large company - the call centre monkeys don't have the knowledge or authority to help (which you find out pretty quickly!) so in the past I've written directly the the Chairman's (CEO?) office - they usually have a complaints dept that have much more control over what can and can't happen. Write them a nicely worded letter and include as many facts / dates as possible. If you're persistent but take it straight to the top, you've got a much better chance of getting something done in your favour (IMHO, YMMV!) HTH
It definitely isn't definatley
The first time they screwed me utterly, I spent 6 months on a quest that ended in middle management. I ended up on the phone to a guy who was only willing to assure me that my experiences were not typical of all Telstra customers.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
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OK, so, I have two wireless modems. I was paying $220 a month for 3 Gb. When I opened the second account, I found out the price had dropped to $115, they didn't tell me, until I found out, then they dropped the price. I have a $600 bill because of 1.5 gig of excess usage last month ( see my 'I despise Microsoft' thread ). So, I check - they now charge $89 for 5 Gb and $120 for 10 Gb with no excess. So, not only were they ripping me off on an old plan, but they well and truly ripped me off on the excess. An hour on the phone and I ended up talking to someone who could confirm the amount owing, but could not take money. Was a disaster. I owe them $1300 ( because they ripped me off on excess charges, their site didn't show me usage for over a week, and they left me on an overpriced, redundant plan ), and they wouldn't take it from me.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
modified on Thursday, October 30, 2008 1:21 AM
Just a thought, but have you ever considered orbiting your own comsat? It would probably pay for itself in reduced network costs inside a year or two. :rolleyes:
Today's lesson is brought to you by the word "niggardly". Remember kids, don't attribute to racism what can be explained by Scandinavian language roots. -- Robert Royall
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The first time they screwed me utterly, I spent 6 months on a quest that ended in middle management. I ended up on the phone to a guy who was only willing to assure me that my experiences were not typical of all Telstra customers.
Christian Graus Driven to the arms of OSX by Vista. "Iam doing the browsing center project in vb.net using c# coding" - this is why I don't answer questions much anymore. Oh, and Microsoft doesn't want me to.
Screw middle management - most of the time they're just people who used to be the monkeys on the phone who've managed to work their way up a bit (and that's usually some form of nepotism rather than by actual quality). Go straight to the highest person in the company - address the letter to them directly.
It definitely isn't definatley