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  3. Do MS pay any attention to bug reports?

Do MS pay any attention to bug reports?

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  • D DaveyM69

    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

    Dave
    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

    L Offline
    L Offline
    leppie
    wrote on last edited by
    #10

    Microsoft pays no-one! ;P

    xacc.ide - now with TabsToSpaces support
    IronScheme - 1.0 beta 2 - out now!
    ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

    L J 2 Replies Last reply
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    • C Christian Graus

      This was VS2008 and WPF. But, you raise a good point :P

      Christian Graus Driven to the arms of OSX by Vista.

      L Offline
      L Offline
      l a u r e n
      wrote on last edited by
      #11

      :laugh:

      "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

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      • L leppie

        Microsoft pays no-one! ;P

        xacc.ide - now with TabsToSpaces support
        IronScheme - 1.0 beta 2 - out now!
        ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

        L Offline
        L Offline
        l a u r e n
        wrote on last edited by
        #12

        they pay chuc..... oh wait wrong thread :rolleyes:

        "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

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        • D DaveyM69

          They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

          Dave
          BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
          Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

          T Offline
          T Offline
          tool8171
          wrote on last edited by
          #13

          Its called their WeSyp program. http://www.youtube.com/watch?v=Pc4j3pEoMXY

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          • D DaveyM69

            They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

            Dave
            BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
            Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

            P Offline
            P Offline
            peterchen
            wrote on last edited by
            #14

            It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

            Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

            J 1 Reply Last reply
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            • L leppie

              Microsoft pays no-one! ;P

              xacc.ide - now with TabsToSpaces support
              IronScheme - 1.0 beta 2 - out now!
              ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

              J Offline
              J Offline
              John M Drescher
              wrote on last edited by
              #15

              I did get my live.com cashback for just over $300 just last week. :) That brought my core2 quad q9550 system (6GB of quality DDR2 + Q9550 + ASUS P5Q Pro + ANTEC 650W 80+ PS) to around $420US. Also brought the price down on some other presents..

              John

              modified on Monday, February 9, 2009 7:30 PM

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              • P peterchen

                It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

                Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

                J Offline
                J Offline
                John M Drescher
                wrote on last edited by
                #16

                peterchen wrote:

                complaints about C++ source code regions is supposedly fixed in VS2010

                That is a big frustration of mine. I mean the fix is in a new version..

                John

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                • D DaveyM69

                  They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                  Dave
                  BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                  Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                  R Offline
                  R Offline
                  Roger Wright
                  wrote on last edited by
                  #17

                  No. Why should they? If they sit on them for a few months they can discontinue the product and force us a buy a new set of bugs to remain "current."

                  "A Journey of a Thousand Rest Stops Begins with a Single Movement"

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                  • D DaveyM69

                    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                    Dave
                    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                    A Offline
                    A Offline
                    Andrew Wiles
                    wrote on last edited by
                    #18

                    In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                    www.it-workplace.com
                    "If a man speaks in a forest where no woman can hear him is he still wrong?"

                    D M 2 Replies Last reply
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                    • realJSOPR realJSOP

                      They actually run an office pool betting on where the bugs are going to show up, how long the bug can be called "a feature" or "as design" before a user actually proves it exists, and how many times the same bug is reported. So, no, the bug reports aren't ignored.

                      "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                      -----
                      "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

                      D Offline
                      D Offline
                      DaveyM69
                      wrote on last edited by
                      #19

                      Now this I can believe!

                      Dave
                      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

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                      • A Andrew Wiles

                        In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                        www.it-workplace.com
                        "If a man speaks in a forest where no woman can hear him is he still wrong?"

                        D Offline
                        D Offline
                        DaveyM69
                        wrote on last edited by
                        #20

                        Andrew Wiles wrote:

                        through "connect" are rarely worked on

                        Interesting.

                        Andrew Wiles wrote:

                        have no workaround

                        Yeah, I've been dubious about providing workarounds that I've found in case they think that they no longer need to bother. I think in future I'll keep that part to myself, or put in my CP blog that I've never used.

                        Dave
                        BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                        Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

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                        0
                        • D DaveyM69

                          They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                          Dave
                          BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                          Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                          Y Offline
                          Y Offline
                          Yortw
                          wrote on last edited by
                          #21

                          During the beta of VS 2005 I had a number of bugs fixed and closed (and I was really impressed with the service), but since then they have been mostly closing them saying, as you said, they don't have time. However, a few of my bugs have still been marked as fixed, or suggestions taken on board for future versions. Uusually, if all I get is the stock response (as you mention above) I post a comment complaining about a lack of individual feedback, and mark the bug re-opened. Someone usually looks at it again, and then posts a reply comment stating it's a good idea/bad idea, or it's by design/not by design or explaining why it's hard to fix. Sometimes they say they'll defintely look at it for the next release. At least that makes me feel a little better. Also, I contacted the connect team once to ask if anyone reviewed or was notified of comments posted to 'closed' tasks, and apparently it's best to re-open them if you're posting a comment you want a response to, otherwise it's likely to go ignored. In general, I think the best time to get a bug fixed is during a beta, and you're far more likely to get it fixed if it's a 'new bug' rather than one that has been around for several prior versions. Also, I wouldn't expect any suggestion to make it into the release they are currently working on, i.e if you made one within the last 12 months you shouldn't expect to see it before whatever comes after VS 2010, if it ever gets done at all.

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                          • A Andrew Wiles

                            In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                            www.it-workplace.com
                            "If a man speaks in a forest where no woman can hear him is he still wrong?"

                            M Offline
                            M Offline
                            Member 4194593
                            wrote on last edited by
                            #22

                            I have had 3 of my Connect reports accepted ad bugs and fixed. Dave.

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                            • D DaveyM69

                              They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                              Dave
                              BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                              Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                              G Offline
                              G Offline
                              GandalfElGris
                              wrote on last edited by
                              #23

                              Of course MS cares! Have a look at this video: WSYP Project[^] :laugh:

                              Regards, Ricardo Corona

                              1 Reply Last reply
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                              • S Steve Dubyo

                                And I thought that the bugs are features!

                                ;-]

                                J Offline
                                J Offline
                                James Lonero
                                wrote on last edited by
                                #24

                                Yes, Microsoft's bugs are features to the competition. Look at the Apple commercials. :laugh:

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