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  3. Do MS pay any attention to bug reports?

Do MS pay any attention to bug reports?

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  • E Ennis Ray Lynch Jr

    Bugs don't pay as well as features.

    Need software developed? Offering C# development all over the United States, ERL GLOBAL, Inc is the only call you will have to make.
    If you don't ask questions the answers won't stand in your way.
    Most of this sig is for Google, not ego.

    S Offline
    S Offline
    Steve Dubyo
    wrote on last edited by
    #5

    And I thought that the bugs are features!

    ;-]

    J 1 Reply Last reply
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    • D DaveyM69

      They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

      Dave
      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

      T Offline
      T Offline
      Tomz_KV
      wrote on last edited by
      #6

      They probably build up statistics and then look at the frequent ones.

      TOMZ_KV

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      • D DaveyM69

        They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

        Dave
        BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
        Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

        J Offline
        J Offline
        Joe Woodbury
        wrote on last edited by
        #7

        Generally no, but I've had a few they not only declared a bug, but actually fixed! (Whether they really fixed a recently one in VS 2010 remains to be seen, though they claim they did.) I do agree, though, that the dismissal of obvious bugs is extremely annoying, especially ones I know would take only minutes to fix (like a template with an obvious error in it.)

        Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke

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        • D DaveyM69

          They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

          Dave
          BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
          Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

          realJSOPR Offline
          realJSOPR Offline
          realJSOP
          wrote on last edited by
          #8

          They actually run an office pool betting on where the bugs are going to show up, how long the bug can be called "a feature" or "as design" before a user actually proves it exists, and how many times the same bug is reported. So, no, the bug reports aren't ignored.

          "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
          -----
          "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

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          • R Rama Krishna Vavilala

            Christian Graus wrote:

            they told me it was a new feature.

            I can understand that. Vista is actually a new OS, you might have reported it as a bug.

            C Offline
            C Offline
            Christian Graus
            wrote on last edited by
            #9

            This was VS2008 and WPF. But, you raise a good point :P

            Christian Graus Driven to the arms of OSX by Vista.

            L 1 Reply Last reply
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            • D DaveyM69

              They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

              Dave
              BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
              Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

              L Offline
              L Offline
              leppie
              wrote on last edited by
              #10

              Microsoft pays no-one! ;P

              xacc.ide - now with TabsToSpaces support
              IronScheme - 1.0 beta 2 - out now!
              ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

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              • C Christian Graus

                This was VS2008 and WPF. But, you raise a good point :P

                Christian Graus Driven to the arms of OSX by Vista.

                L Offline
                L Offline
                l a u r e n
                wrote on last edited by
                #11

                :laugh:

                "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

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                • L leppie

                  Microsoft pays no-one! ;P

                  xacc.ide - now with TabsToSpaces support
                  IronScheme - 1.0 beta 2 - out now!
                  ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

                  L Offline
                  L Offline
                  l a u r e n
                  wrote on last edited by
                  #12

                  they pay chuc..... oh wait wrong thread :rolleyes:

                  "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

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                  • D DaveyM69

                    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                    Dave
                    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                    T Offline
                    T Offline
                    tool8171
                    wrote on last edited by
                    #13

                    Its called their WeSyp program. http://www.youtube.com/watch?v=Pc4j3pEoMXY

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                    • D DaveyM69

                      They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                      Dave
                      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                      P Offline
                      P Offline
                      peterchen
                      wrote on last edited by
                      #14

                      It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

                      Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

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                      • L leppie

                        Microsoft pays no-one! ;P

                        xacc.ide - now with TabsToSpaces support
                        IronScheme - 1.0 beta 2 - out now!
                        ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

                        J Offline
                        J Offline
                        John M Drescher
                        wrote on last edited by
                        #15

                        I did get my live.com cashback for just over $300 just last week. :) That brought my core2 quad q9550 system (6GB of quality DDR2 + Q9550 + ASUS P5Q Pro + ANTEC 650W 80+ PS) to around $420US. Also brought the price down on some other presents..

                        John

                        modified on Monday, February 9, 2009 7:30 PM

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                        • P peterchen

                          It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

                          Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

                          J Offline
                          J Offline
                          John M Drescher
                          wrote on last edited by
                          #16

                          peterchen wrote:

                          complaints about C++ source code regions is supposedly fixed in VS2010

                          That is a big frustration of mine. I mean the fix is in a new version..

                          John

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                          • D DaveyM69

                            They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                            Dave
                            BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                            Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                            R Offline
                            R Offline
                            Roger Wright
                            wrote on last edited by
                            #17

                            No. Why should they? If they sit on them for a few months they can discontinue the product and force us a buy a new set of bugs to remain "current."

                            "A Journey of a Thousand Rest Stops Begins with a Single Movement"

                            1 Reply Last reply
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                            • D DaveyM69

                              They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                              Dave
                              BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                              Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                              A Offline
                              A Offline
                              Andrew Wiles
                              wrote on last edited by
                              #18

                              In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                              www.it-workplace.com
                              "If a man speaks in a forest where no woman can hear him is he still wrong?"

                              D M 2 Replies Last reply
                              0
                              • realJSOPR realJSOP

                                They actually run an office pool betting on where the bugs are going to show up, how long the bug can be called "a feature" or "as design" before a user actually proves it exists, and how many times the same bug is reported. So, no, the bug reports aren't ignored.

                                "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                                -----
                                "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

                                D Offline
                                D Offline
                                DaveyM69
                                wrote on last edited by
                                #19

                                Now this I can believe!

                                Dave
                                BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                1 Reply Last reply
                                0
                                • A Andrew Wiles

                                  In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                                  www.it-workplace.com
                                  "If a man speaks in a forest where no woman can hear him is he still wrong?"

                                  D Offline
                                  D Offline
                                  DaveyM69
                                  wrote on last edited by
                                  #20

                                  Andrew Wiles wrote:

                                  through "connect" are rarely worked on

                                  Interesting.

                                  Andrew Wiles wrote:

                                  have no workaround

                                  Yeah, I've been dubious about providing workarounds that I've found in case they think that they no longer need to bother. I think in future I'll keep that part to myself, or put in my CP blog that I've never used.

                                  Dave
                                  BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                  Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                  1 Reply Last reply
                                  0
                                  • D DaveyM69

                                    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                                    Dave
                                    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                    Y Offline
                                    Y Offline
                                    Yortw
                                    wrote on last edited by
                                    #21

                                    During the beta of VS 2005 I had a number of bugs fixed and closed (and I was really impressed with the service), but since then they have been mostly closing them saying, as you said, they don't have time. However, a few of my bugs have still been marked as fixed, or suggestions taken on board for future versions. Uusually, if all I get is the stock response (as you mention above) I post a comment complaining about a lack of individual feedback, and mark the bug re-opened. Someone usually looks at it again, and then posts a reply comment stating it's a good idea/bad idea, or it's by design/not by design or explaining why it's hard to fix. Sometimes they say they'll defintely look at it for the next release. At least that makes me feel a little better. Also, I contacted the connect team once to ask if anyone reviewed or was notified of comments posted to 'closed' tasks, and apparently it's best to re-open them if you're posting a comment you want a response to, otherwise it's likely to go ignored. In general, I think the best time to get a bug fixed is during a beta, and you're far more likely to get it fixed if it's a 'new bug' rather than one that has been around for several prior versions. Also, I wouldn't expect any suggestion to make it into the release they are currently working on, i.e if you made one within the last 12 months you shouldn't expect to see it before whatever comes after VS 2010, if it ever gets done at all.

                                    1 Reply Last reply
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                                    • A Andrew Wiles

                                      In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                                      www.it-workplace.com
                                      "If a man speaks in a forest where no woman can hear him is he still wrong?"

                                      M Offline
                                      M Offline
                                      Member 4194593
                                      wrote on last edited by
                                      #22

                                      I have had 3 of my Connect reports accepted ad bugs and fixed. Dave.

                                      1 Reply Last reply
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                                      • D DaveyM69

                                        They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                                        Dave
                                        BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                        Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                        G Offline
                                        G Offline
                                        GandalfElGris
                                        wrote on last edited by
                                        #23

                                        Of course MS cares! Have a look at this video: WSYP Project[^] :laugh:

                                        Regards, Ricardo Corona

                                        1 Reply Last reply
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                                        • S Steve Dubyo

                                          And I thought that the bugs are features!

                                          ;-]

                                          J Offline
                                          J Offline
                                          James Lonero
                                          wrote on last edited by
                                          #24

                                          Yes, Microsoft's bugs are features to the competition. Look at the Apple commercials. :laugh:

                                          1 Reply Last reply
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