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  3. Do MS pay any attention to bug reports?

Do MS pay any attention to bug reports?

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  • D Offline
    D Offline
    DaveyM69
    wrote on last edited by
    #1

    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

    Dave
    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

    E C T J realJSOPR 12 Replies Last reply
    0
    • D DaveyM69

      They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

      Dave
      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

      E Offline
      E Offline
      Ennis Ray Lynch Jr
      wrote on last edited by
      #2

      Bugs don't pay as well as features.

      Need software developed? Offering C# development all over the United States, ERL GLOBAL, Inc is the only call you will have to make.
      If you don't ask questions the answers won't stand in your way.
      Most of this sig is for Google, not ego.

      S 1 Reply Last reply
      0
      • D DaveyM69

        They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

        Dave
        BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
        Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

        C Offline
        C Offline
        Christian Graus
        wrote on last edited by
        #3

        Every bug I reported, I had to fight for them to recognise and then they did nothing, or they told me it was a new feature.

        Christian Graus Driven to the arms of OSX by Vista.

        R 1 Reply Last reply
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        • C Christian Graus

          Every bug I reported, I had to fight for them to recognise and then they did nothing, or they told me it was a new feature.

          Christian Graus Driven to the arms of OSX by Vista.

          R Offline
          R Offline
          Rama Krishna Vavilala
          wrote on last edited by
          #4

          Christian Graus wrote:

          they told me it was a new feature.

          I can understand that. Vista is actually a new OS, you might have reported it as a bug.

          C 1 Reply Last reply
          0
          • E Ennis Ray Lynch Jr

            Bugs don't pay as well as features.

            Need software developed? Offering C# development all over the United States, ERL GLOBAL, Inc is the only call you will have to make.
            If you don't ask questions the answers won't stand in your way.
            Most of this sig is for Google, not ego.

            S Offline
            S Offline
            Steve Dubyo
            wrote on last edited by
            #5

            And I thought that the bugs are features!

            ;-]

            J 1 Reply Last reply
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            • D DaveyM69

              They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

              Dave
              BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
              Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

              T Offline
              T Offline
              Tomz_KV
              wrote on last edited by
              #6

              They probably build up statistics and then look at the frequent ones.

              TOMZ_KV

              1 Reply Last reply
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              • D DaveyM69

                They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                Dave
                BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                J Offline
                J Offline
                Joe Woodbury
                wrote on last edited by
                #7

                Generally no, but I've had a few they not only declared a bug, but actually fixed! (Whether they really fixed a recently one in VS 2010 remains to be seen, though they claim they did.) I do agree, though, that the dismissal of obvious bugs is extremely annoying, especially ones I know would take only minutes to fix (like a template with an obvious error in it.)

                Anyone who thinks he has a better idea of what's good for people than people do is a swine. - P.J. O'Rourke

                1 Reply Last reply
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                • D DaveyM69

                  They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                  Dave
                  BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                  Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                  realJSOPR Offline
                  realJSOPR Offline
                  realJSOP
                  wrote on last edited by
                  #8

                  They actually run an office pool betting on where the bugs are going to show up, how long the bug can be called "a feature" or "as design" before a user actually proves it exists, and how many times the same bug is reported. So, no, the bug reports aren't ignored.

                  "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                  -----
                  "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

                  D 1 Reply Last reply
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                  • R Rama Krishna Vavilala

                    Christian Graus wrote:

                    they told me it was a new feature.

                    I can understand that. Vista is actually a new OS, you might have reported it as a bug.

                    C Offline
                    C Offline
                    Christian Graus
                    wrote on last edited by
                    #9

                    This was VS2008 and WPF. But, you raise a good point :P

                    Christian Graus Driven to the arms of OSX by Vista.

                    L 1 Reply Last reply
                    0
                    • D DaveyM69

                      They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                      Dave
                      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                      L Offline
                      L Offline
                      leppie
                      wrote on last edited by
                      #10

                      Microsoft pays no-one! ;P

                      xacc.ide - now with TabsToSpaces support
                      IronScheme - 1.0 beta 2 - out now!
                      ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

                      L J 2 Replies Last reply
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                      • C Christian Graus

                        This was VS2008 and WPF. But, you raise a good point :P

                        Christian Graus Driven to the arms of OSX by Vista.

                        L Offline
                        L Offline
                        l a u r e n
                        wrote on last edited by
                        #11

                        :laugh:

                        "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

                        1 Reply Last reply
                        0
                        • L leppie

                          Microsoft pays no-one! ;P

                          xacc.ide - now with TabsToSpaces support
                          IronScheme - 1.0 beta 2 - out now!
                          ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

                          L Offline
                          L Offline
                          l a u r e n
                          wrote on last edited by
                          #12

                          they pay chuc..... oh wait wrong thread :rolleyes:

                          "mostly watching the human race is like watching dogs watch tv ... they see the pictures move but the meaning escapes them"

                          1 Reply Last reply
                          0
                          • D DaveyM69

                            They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                            Dave
                            BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                            Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                            T Offline
                            T Offline
                            tool8171
                            wrote on last edited by
                            #13

                            Its called their WeSyp program. http://www.youtube.com/watch?v=Pc4j3pEoMXY

                            1 Reply Last reply
                            0
                            • D DaveyM69

                              They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                              Dave
                              BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                              Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                              P Offline
                              P Offline
                              peterchen
                              wrote on last edited by
                              #14

                              It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

                              Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

                              J 1 Reply Last reply
                              0
                              • L leppie

                                Microsoft pays no-one! ;P

                                xacc.ide - now with TabsToSpaces support
                                IronScheme - 1.0 beta 2 - out now!
                                ((lambda (x) `((lambda (x) ,x) ',x)) '`((lambda (x) ,x) ',x))

                                J Offline
                                J Offline
                                John M Drescher
                                wrote on last edited by
                                #15

                                I did get my live.com cashback for just over $300 just last week. :) That brought my core2 quad q9550 system (6GB of quality DDR2 + Q9550 + ASUS P5Q Pro + ANTEC 650W 80+ PS) to around $420US. Also brought the price down on some other presents..

                                John

                                modified on Monday, February 9, 2009 7:30 PM

                                1 Reply Last reply
                                0
                                • P peterchen

                                  It sometimes does :) One of my major complaints about C++ source code regions is supposedly fixed in VS2010 :)

                                  Burning Chrome ^ | Linkify!| FoldWithUs! | sighist

                                  J Offline
                                  J Offline
                                  John M Drescher
                                  wrote on last edited by
                                  #16

                                  peterchen wrote:

                                  complaints about C++ source code regions is supposedly fixed in VS2010

                                  That is a big frustration of mine. I mean the fix is in a new version..

                                  John

                                  1 Reply Last reply
                                  0
                                  • D DaveyM69

                                    They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                                    Dave
                                    BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                    Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                    R Offline
                                    R Offline
                                    Roger Wright
                                    wrote on last edited by
                                    #17

                                    No. Why should they? If they sit on them for a few months they can discontinue the product and force us a buy a new set of bugs to remain "current."

                                    "A Journey of a Thousand Rest Stops Begins with a Single Movement"

                                    1 Reply Last reply
                                    0
                                    • D DaveyM69

                                      They seem to leave them for 6 months or so then mark them as resolved without doing anything, and then as closed after a year with the standard... 'Unfortunately another part is the reality of schedules and the need to get the bits into production. We have evaluated your suggestion and it does not meet the criteria to be addressed in this release'.

                                      Dave
                                      BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                      Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                      A Offline
                                      A Offline
                                      Andrew Wiles
                                      wrote on last edited by
                                      #18

                                      In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                                      www.it-workplace.com
                                      "If a man speaks in a forest where no woman can hear him is he still wrong?"

                                      D M 2 Replies Last reply
                                      0
                                      • realJSOPR realJSOP

                                        They actually run an office pool betting on where the bugs are going to show up, how long the bug can be called "a feature" or "as design" before a user actually proves it exists, and how many times the same bug is reported. So, no, the bug reports aren't ignored.

                                        "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                                        -----
                                        "...the staggering layers of obscenity in your statement make it a work of art on so many levels." - Jason Jystad, 10/26/2001

                                        D Offline
                                        D Offline
                                        DaveyM69
                                        wrote on last edited by
                                        #19

                                        Now this I can believe!

                                        Dave
                                        BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                        Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                        1 Reply Last reply
                                        0
                                        • A Andrew Wiles

                                          In my experience bugs reported through "connect" are rarely worked on. If you are able to report them through the telephone technical support service that is available to partners the success rate is much greater. Although telephone tech support is a paid for service any report confirmed as a bug will be handled free of charge. The response will be proportional to the "criticality" of the problem so I would only recommend reporting serious problems that have no workaround through this route.

                                          www.it-workplace.com
                                          "If a man speaks in a forest where no woman can hear him is he still wrong?"

                                          D Offline
                                          D Offline
                                          DaveyM69
                                          wrote on last edited by
                                          #20

                                          Andrew Wiles wrote:

                                          through "connect" are rarely worked on

                                          Interesting.

                                          Andrew Wiles wrote:

                                          have no workaround

                                          Yeah, I've been dubious about providing workarounds that I've found in case they think that they no longer need to bother. I think in future I'll keep that part to myself, or put in my CP blog that I've never used.

                                          Dave
                                          BTW, in software, hope and pray is not a viable strategy. (Luc Pattyn)
                                          Visual Basic is not used by normal people so we're not covering it here. (Uncyclopedia)

                                          1 Reply Last reply
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