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  3. My Apple Store Experience

My Apple Store Experience

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  • R Rama Krishna Vavilala

    c2423 wrote:

    have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?

    Yes! far many times.

    c2423 wrote:

    Was it unreasonable of me to expect them to know *what* their competition is?

    I think so. These people are trained to answer question about specific products to mostly non technical people. If you are a technical guy, there is no use of asking them any questions.

    C Offline
    C Offline
    c2423
    wrote on last edited by
    #6

    Rama Krishna Vavilala wrote:

    If you are a technical guy, there is no use of asking them any questions.

    Generally, I agree. I'm happy to spend some time checking it out for myself. Frankly though, I went in on an impulse and had just wanted a single reason to justify a more expensive purchase to the missus.

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    • C c2423

      So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

      C Offline
      C Offline
      Calla
      wrote on last edited by
      #7

      My first (and only) iPod was the horrible shuffle.I had a hard time trying to determine what I hated the most: my iPod or iTunes. I believe iTunes came out as the winner :) Now I own a Sony and it's great.

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      • C c2423

        So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

        G Offline
        G Offline
        Gonzoox
        wrote on last edited by
        #8

        I didn't go an Apple Store, but a Best Buy, was planning on getting me a new iPod, because I had an iPod before, but after checking prices, tech specs, etc, I went for a Zune HD, that is way better than the iPod and cheaper

        I want to die like my grandfather- asleep, not like the passengers in his car, screaming!

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        • D Dave Parker

          c2423 wrote:

          as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?

          Not in person, but the media (especially the BBC) does it all the frigging time and has done for years. Same now with the iPhone and to a lesser extent blackberries. I've always been a Win CE / Windows Mobile fan myself, back in 2002 with the HTC Canary I had a device that had MP3 playback, video playback, games, email, a web browser and tons of other things yet I've never really seen a mention of these devices in the media.

          A Offline
          A Offline
          Anthony Mushrow
          wrote on last edited by
          #9

          Dave Parker wrote:

          back in 2002 with the HTC Canary

          Ah, back in the day. It even had the best quality camera I've ever seen with a phone, not in terms of resolution but actual picture quality. The downside was that you had to plug it in, but still.

          My current favourite word is: Smooth!

          -SK Genius

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          • C c2423

            So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

            W Offline
            W Offline
            Wjousts
            wrote on last edited by
            #10

            c2423 wrote:

            have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?

            Yes. All the time. It's generally easier to say you have an iPod than explain that you have a Creative Zen player. I'm not sure comparing iPod to Hoover is a great selling point. I don't think many people believe Hoovers are vastly superior to other vacuum cleaners.

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            • C c2423

              So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

              M Offline
              M Offline
              Mark_Wallace
              wrote on last edited by
              #11

              c2423 wrote:

              have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?

              Not much. Certainly not in the way "Walkman" was used for any portable cassette player, and certainly not like "Hoover" is used for... well, Hoovers.

              I wanna be a eunuchs developer! Pass me a bread knife!

              K 1 Reply Last reply
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              • C c2423

                So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

                J Offline
                J Offline
                Jim Crafton
                wrote on last edited by
                #12

                c2423 wrote:

                Was it unreasonable of me to expect them to know *what* their competition is?

                Yes. The Apple stores exist to do one thing, sell Apple products and promote Apple's ditzy corporate culture. Expecting anything else is just stupid. I doubt any of the floor employees are paid particularly well, nor are they technically trained, or motivated (why should they be, they are just expected to move Apple products and/or answer simplistic questions about they products).

                ¡El diablo está en mis pantalones! ¡Mire, mire! SELECT * FROM User WHERE Clue > 0 0 rows returned Save an Orange - Use the VCF! Personal 3D projects Just Say No to Web 2 Point Blow

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                • C c2423

                  So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

                  R Offline
                  R Offline
                  Rutvik Dave
                  wrote on last edited by
                  #13

                  Here is my experience of MP3 players I own... iPod: - Very Nice built quality - Very Nice feature set - OK Sound Quality - Costly Zune - Very Nice built quality - Very Nice feature set - BEST Sound Quality - Costly Creative Zen - Poor Built Quality - Very Nice Feature set - Nice Sound Quality - Cheaper iRiver - Nice Built Quality - Very Nice Feature Set - OK Sound Quality - Costly Sansa - Poor Built Quality - Nice feature set - OK Sound Quality - Cheaper So If you want nice sound quality with awesome music subscription service just go for Zune + Zune Premium Headset + Zune Marketplace. iPods are just for looking cool, the new iPods have very bad sound quality, you can't listen to them in higher volume (it will distort) the "signal to noise ratio" is 74 very bad compare to Creative Zen 92 and Zune 90. Zune comes with Wolfam chip (best DAC right now).

                  Q 1 Reply Last reply
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                  • C c2423

                    So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

                    R Offline
                    R Offline
                    Richard Jones
                    wrote on last edited by
                    #14

                    Companies should embrace the "know thine enemy" even if it's just to point out their flaws. They might have made a sale by listing the Zen's shortcomings (if any) vs the iPods strengths (if any).

                    I need an app that will automatically deliver a new BBBBBBBBaBB (beautiful blonde bimbo brandishing bountiful bobbing bare breasts and bodacious butt) every day. John Simmons / outlaw programmer

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                    • A Anthony Mushrow

                      Dave Parker wrote:

                      back in 2002 with the HTC Canary

                      Ah, back in the day. It even had the best quality camera I've ever seen with a phone, not in terms of resolution but actual picture quality. The downside was that you had to plug it in, but still.

                      My current favourite word is: Smooth!

                      -SK Genius

                      D Offline
                      D Offline
                      Dave Parker
                      wrote on last edited by
                      #15

                      I never really used the camera tbh due to the whole plug-in thing, though the one on my SPV E650 (think that's a HTC Vox) is pretty good, better than any other digital one I've seen in lower lighting conditions without a flash.

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                      • C c2423

                        So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

                        realJSOPR Offline
                        realJSOPR Offline
                        realJSOP
                        wrote on last edited by
                        #16

                        When you walked in, did you have your "I (heart) Christian Graus" button on?

                        .45 ACP - because shooting twice is just silly
                        -----
                        "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                        -----
                        "The staggering layers of obscenity in your statement make it a work of art on so many levels." - J. Jystad, 2001

                        C 1 Reply Last reply
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                        • C c2423

                          So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

                          L Offline
                          L Offline
                          Lost User
                          wrote on last edited by
                          #17

                          The problem is you went to the apple store, that's is where they store apple products. Had you gone to an Apple Shop you probably could have bought something.

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                          • R Russell Jones

                            I bought a sansa for similar reasons. Plus I would hate to have to use iTunes to copy my music onto the device. What's wrong with explorer / dolphin / nautilus. I would expect that most sales people should understand the competition at least as far as the patter required to make you buy their product.

                            modified on Monday, April 26, 2010 10:07 AM

                            R Offline
                            R Offline
                            Russ T
                            wrote on last edited by
                            #18

                            Russell Jones wrote:

                            Plus I would hate to have to use iTunes to copy my music onto the device. What's wrong with explorer / dolphin / nautilus.

                            Hear hear!! Finally, someone who agrees with me! :thumbsup:

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                            • M Mark_Wallace

                              c2423 wrote:

                              have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?

                              Not much. Certainly not in the way "Walkman" was used for any portable cassette player, and certainly not like "Hoover" is used for... well, Hoovers.

                              I wanna be a eunuchs developer! Pass me a bread knife!

                              K Offline
                              K Offline
                              kinar
                              wrote on last edited by
                              #19

                              Until this thread I hadn't heard a vaccuum cleaner refered to as a hoover in 20 years (since my grandma died).

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                              • realJSOPR realJSOP

                                When you walked in, did you have your "I (heart) Christian Graus" button on?

                                .45 ACP - because shooting twice is just silly
                                -----
                                "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass..." - Dale Earnhardt, 1997
                                -----
                                "The staggering layers of obscenity in your statement make it a work of art on so many levels." - J. Jystad, 2001

                                C Offline
                                C Offline
                                c2423
                                wrote on last edited by
                                #20

                                Maybe that's where I went wrong? (Note: Changed the subject in keeping with tradition)

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                                • R Rutvik Dave

                                  Here is my experience of MP3 players I own... iPod: - Very Nice built quality - Very Nice feature set - OK Sound Quality - Costly Zune - Very Nice built quality - Very Nice feature set - BEST Sound Quality - Costly Creative Zen - Poor Built Quality - Very Nice Feature set - Nice Sound Quality - Cheaper iRiver - Nice Built Quality - Very Nice Feature Set - OK Sound Quality - Costly Sansa - Poor Built Quality - Nice feature set - OK Sound Quality - Cheaper So If you want nice sound quality with awesome music subscription service just go for Zune + Zune Premium Headset + Zune Marketplace. iPods are just for looking cool, the new iPods have very bad sound quality, you can't listen to them in higher volume (it will distort) the "signal to noise ratio" is 74 very bad compare to Creative Zen 92 and Zune 90. Zune comes with Wolfam chip (best DAC right now).

                                  Q Offline
                                  Q Offline
                                  QuiJohn
                                  wrote on last edited by
                                  #21

                                  Rutvik Dave wrote:

                                  iPods are just for looking cool, the new iPods have very bad sound quality, you can't listen to them in higher volume (it will distort) the "signal to noise ratio" is 74 very bad compare to Creative Zen 92 and Zune 90.

                                  Meh, in real world tests they all land somewhere in the mid 80's for SNR. Not sure where you found a 74 for the iPod.


                                  He said, "Boy I'm just old and lonely, But thank you for your concern, Here's wishing you a Happy New Year." I wished him one back in return.

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                                  • R Russ T

                                    Russell Jones wrote:

                                    Plus I would hate to have to use iTunes to copy my music onto the device. What's wrong with explorer / dolphin / nautilus.

                                    Hear hear!! Finally, someone who agrees with me! :thumbsup:

                                    W Offline
                                    W Offline
                                    WiGgLr
                                    wrote on last edited by
                                    #22

                                    I use the XPlay 3 explorer extentions to copy music from my windows 7 music library to my iPod, either through syncing in windows media player, or directly through windows explorer. Where there is a will, there is a way. iTunes will never be installed on my computer!

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                                    • C c2423

                                      So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

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                                      Luc Pattyn
                                      wrote on last edited by
                                      #23

                                      when you go into a Chiquita store, you don't ask for bananas. It is not done. :)

                                      Luc Pattyn [Forum Guidelines] [Why QA sucks] [My Articles]


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                                      • C c2423

                                        So I went into the Apple Store the other day (I know, I know) looking to buy an MP3 Player. After half an hour of marvelling at the over priced gadgets on display, a member of staff finally plucked up the courage to ask me if I needed any help. My question was simple: why should I buy an iPod over say, an equivalent Creative Zen MP3 Player? "What's a Creative Zen player?" she asked, before spending the next 5 telling me what an "iPod" is and how it works with a thing called "iTunes". I let her talk, not telling her that I actually own a first generation iPod, so used one before she was even old enough to work in the Apple store, and before she had likely even heard of them (when I first told people I had one, literally one person had heard of it, and he spent half an hour telling me about how you could not get one for love nor money) Maybe it's too much to ask that sales people listen to the question and acknowledge that I know what the product is? Regardless, I politely asked if there was a member of staff who knew what a Creative Zen MP3 player was. So she ran off to find someone. The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better" (as a question for all CP members, have you ever heard people refer to a non iPod MP3 player as an iPod in this fashion?) So I reiterated my original question. "I don't know anything about Zen Players - really its up to you as the customer to know all about them and then ask us about our products. We know all about iPods, but we can't be expected to know about any other type of electronics. What exactly do Zen Players do anyway?" Was it unreasonable of me to expect them to know *what* their competition is? I can accept that they don't have to know everything about the rival devices, but I would at least expect them to understand that they sell MP3 players? So in the end I bought a Hitachi - as much disk space, for a fraction of the price :)

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                                        Dr Walt Fair PE
                                        wrote on last edited by
                                        #24

                                        c2423 wrote:

                                        The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better"

                                        Actually we called Clinton, Clinton, Bush, Bush and Obama, Obama. Not sure why we would call all the presidents Hoover ...

                                        CQ de W5ALT

                                        Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software

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                                        • D Dr Walt Fair PE

                                          c2423 wrote:

                                          The more knowledgeable member of staff came to talk to me, and proceeded to tell me that what the iPod has over other brands was that it was "just like Hoover. Everybody just calls them Hoovers, regardless - thats like what iPods are like. That's why they are better"

                                          Actually we called Clinton, Clinton, Bush, Bush and Obama, Obama. Not sure why we would call all the presidents Hoover ...

                                          CQ de W5ALT

                                          Walt Fair, Jr., P. E. Comport Computing Specializing in Technical Engineering Software

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                                          TheGreatAndPowerfulOz
                                          wrote on last edited by
                                          #25

                                          I think Hoover refers to a vacuum cleaner brand.

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