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  3. What I want from a consumer appliances website

What I want from a consumer appliances website

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  • R Rajesh R Subramanian

    I want to buy an air conditioner, and since I've had good experience with Panasonic units in the past, I am strolling through Panasonic India website. All I see there is marketing bullshit with a lot of nonsensical writing accompanied by stupid pictures of air conditioners sweeping blue coloured air all around it like a swirling hurricane. The contents in their website try hard to convince me how awesome their technology is, and how they've broken new grounds and how they will capture this world with their air conditioners. I want a frockin' button on their website, which would just show me the product specifications and price, for the fact that nothing else matters. But, there's no way to find it. So, I've to remember the model numbers that I'm interested in (like OMGLOL-KA-MEGA-AWSUM-DOUCHE4385) and call up their customer care or a showroom find out the price of each model. No, thanks. So, it's either a Hitachi or Samsung now. They're both equally good as well (Hitachi being slightly better, in fact), and have straightforward, useful information on their websites.

    "Real men drive manual transmission" - Rajesh.

    R Offline
    R Offline
    Roger Wright
    wrote on last edited by
    #18

    Rajesh R Subramanian wrote:

    show me the product specifications and price

    That's precisely what I want from every website. If I have to talk to a salesman, or request a quote from your site, you've lost the sale. Period. If I have time to chat with a pitchman or wait for someone to get around to answering an email RFQ, I wouldn't be shopping on the web, and you have no business being there. I know that prices vary, and I don't expect them to be perfectly accurate, but you'd damned well better show me typical pricing if you want me to spend two seconds on your product page.

    Will Rogers never met me.

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    • R Rob Graham

      Believe me, none of us think you capable of managing nuclear fusion.

      "People who bite the hand that feeds them usually lick the boot that kicks them." Eric Hoffer "The failure mode of 'clever' is 'asshole'" John Scalzi

      L Offline
      L Offline
      Lost User
      wrote on last edited by
      #19

      I dont care wht you think or what you dont.I publicly apologised to you in the forum,so that still conveys to me tht i am sane. I dont claim to be too good , but i think i have a different view point. we cant manage small simple thing s yet - why go all the way to nuclear fusion? genius doesn't always last,perseverance does.

      P 1 Reply Last reply
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      • OriginalGriffO OriginalGriff

        I can think of a few uses, myself...

        Real men don't use instructions. They are only the manufacturers opinion on how to put the thing together. Manfred R. Bihy: "Looks as if OP is learning resistant."

        S Offline
        S Offline
        Single Step Debugger
        wrote on last edited by
        #20

        John Bobbit comes to mind...

        There is only one Ashley Judd and Salma Hayek is her prophet! Advertise here – minimum three posts per day are guaranteed.

        1 Reply Last reply
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        • L Lost User

          I dont care wht you think or what you dont.I publicly apologised to you in the forum,so that still conveys to me tht i am sane. I dont claim to be too good , but i think i have a different view point. we cant manage small simple thing s yet - why go all the way to nuclear fusion? genius doesn't always last,perseverance does.

          P Offline
          P Offline
          Pete OHanlon
          wrote on last edited by
          #21

          I-am-Learning wrote:

          we cant manage small simple thing s yet

          Speak for youself. I have no trouble with lots of small things, simple things, large things, complex things. My biggest failing is in my inability to understand women.

          I'm not a stalker, I just know things. Oh by the way, you're out of milk.

          Forgive your enemies - it messes with their heads

          My blog | My articles | MoXAML PowerToys | Onyx

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          • R Roger Wright

            Rajesh R Subramanian wrote:

            show me the product specifications and price

            That's precisely what I want from every website. If I have to talk to a salesman, or request a quote from your site, you've lost the sale. Period. If I have time to chat with a pitchman or wait for someone to get around to answering an email RFQ, I wouldn't be shopping on the web, and you have no business being there. I know that prices vary, and I don't expect them to be perfectly accurate, but you'd damned well better show me typical pricing if you want me to spend two seconds on your product page.

            Will Rogers never met me.

            A Offline
            A Offline
            AspDotNetDev
            wrote on last edited by
            #22

            Yeah, that annoys me too. I wonder if they do that too gauge how much they can gouge future customers.

            [WikiLeaks Cablegate Cables]

            T 1 Reply Last reply
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            • P Pete OHanlon

              I-am-Learning wrote:

              we cant manage small simple thing s yet

              Speak for youself. I have no trouble with lots of small things, simple things, large things, complex things. My biggest failing is in my inability to understand women.

              I'm not a stalker, I just know things. Oh by the way, you're out of milk.

              Forgive your enemies - it messes with their heads

              My blog | My articles | MoXAML PowerToys | Onyx

              L Offline
              L Offline
              Lost User
              wrote on last edited by
              #23

              women - they dont come into the classification system of simple and complex, dont u think.

              1 Reply Last reply
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              • P Pete OHanlon

                I-am-Learning wrote:

                we cant manage small simple thing s yet

                Speak for youself. I have no trouble with lots of small things, simple things, large things, complex things. My biggest failing is in my inability to understand women.

                I'm not a stalker, I just know things. Oh by the way, you're out of milk.

                Forgive your enemies - it messes with their heads

                My blog | My articles | MoXAML PowerToys | Onyx

                A Offline
                A Offline
                AspDotNetDev
                wrote on last edited by
                #24

                Pete O'Hanlon wrote:

                My biggest failing is in my inability to understand women.

                That's what happens when you try to model a chaotic system. ;)

                [WikiLeaks Cablegate Cables]

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                • A AspDotNetDev

                  Pete O'Hanlon wrote:

                  My biggest failing is in my inability to understand women.

                  That's what happens when you try to model a chaotic system. ;)

                  [WikiLeaks Cablegate Cables]

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                  L Offline
                  Lost User
                  wrote on last edited by
                  #25

                  The Human brain is not all that structured, either.

                  A 1 Reply Last reply
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                  • L Lost User

                    The Human brain is not all that structured, either.

                    A Offline
                    A Offline
                    AspDotNetDev
                    wrote on last edited by
                    #26

                    Sure it is! I'm also fairly certain women have a reality distortion cortex to obfuscate all that structure.

                    [WikiLeaks Cablegate Cables]

                    1 Reply Last reply
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                    • A AspDotNetDev

                      Pete O'Hanlon wrote:

                      My biggest failing is in my inability to understand women.

                      That's what happens when you try to model a chaotic system. ;)

                      [WikiLeaks Cablegate Cables]

                      P Offline
                      P Offline
                      Pete OHanlon
                      wrote on last edited by
                      #27

                      I tend to go with a reactive approach. It's simple: "Uh huh. Yes dear. Whatever you say dear. I'm sorry." Those sentences cover just about everything, apart from: "No. Your bottom is perfect, no matter what you wear." Mrs Yoda and I are celebrating 25 years this year, so I must have got something right with those sentences.

                      I'm not a stalker, I just know things. Oh by the way, you're out of milk.

                      Forgive your enemies - it messes with their heads

                      My blog | My articles | MoXAML PowerToys | Onyx

                      L A 2 Replies Last reply
                      0
                      • P Pete OHanlon

                        I tend to go with a reactive approach. It's simple: "Uh huh. Yes dear. Whatever you say dear. I'm sorry." Those sentences cover just about everything, apart from: "No. Your bottom is perfect, no matter what you wear." Mrs Yoda and I are celebrating 25 years this year, so I must have got something right with those sentences.

                        I'm not a stalker, I just know things. Oh by the way, you're out of milk.

                        Forgive your enemies - it messes with their heads

                        My blog | My articles | MoXAML PowerToys | Onyx

                        L Offline
                        L Offline
                        Lost User
                        wrote on last edited by
                        #28

                        he he :). that's called experience. just like language has nuances, men and women have nuances too.that's it i guess.

                        1 Reply Last reply
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                        • R Roger Wright

                          Rajesh R Subramanian wrote:

                          show me the product specifications and price

                          That's precisely what I want from every website. If I have to talk to a salesman, or request a quote from your site, you've lost the sale. Period. If I have time to chat with a pitchman or wait for someone to get around to answering an email RFQ, I wouldn't be shopping on the web, and you have no business being there. I know that prices vary, and I don't expect them to be perfectly accurate, but you'd damned well better show me typical pricing if you want me to spend two seconds on your product page.

                          Will Rogers never met me.

                          D Offline
                          D Offline
                          Dalek Dave
                          wrote on last edited by
                          #29

                          All the details laid out so you can make an 'Informed Choice' rather than a load of blather.

                          ------------------------------------ I will never again mention that I was the poster of the One Millionth Lounge Post, nor that it was complete drivel. Dalek Dave CCC Link[^] Trolls[^]

                          1 Reply Last reply
                          0
                          • P Pete OHanlon

                            I tend to go with a reactive approach. It's simple: "Uh huh. Yes dear. Whatever you say dear. I'm sorry." Those sentences cover just about everything, apart from: "No. Your bottom is perfect, no matter what you wear." Mrs Yoda and I are celebrating 25 years this year, so I must have got something right with those sentences.

                            I'm not a stalker, I just know things. Oh by the way, you're out of milk.

                            Forgive your enemies - it messes with their heads

                            My blog | My articles | MoXAML PowerToys | Onyx

                            A Offline
                            A Offline
                            AspDotNetDev
                            wrote on last edited by
                            #30

                            I would get annoyed being placated like that all the time. Guess women don't have that problem. :)

                            [WikiLeaks Cablegate Cables]

                            1 Reply Last reply
                            0
                            • R Rajesh R Subramanian

                              I want to buy an air conditioner, and since I've had good experience with Panasonic units in the past, I am strolling through Panasonic India website. All I see there is marketing bullshit with a lot of nonsensical writing accompanied by stupid pictures of air conditioners sweeping blue coloured air all around it like a swirling hurricane. The contents in their website try hard to convince me how awesome their technology is, and how they've broken new grounds and how they will capture this world with their air conditioners. I want a frockin' button on their website, which would just show me the product specifications and price, for the fact that nothing else matters. But, there's no way to find it. So, I've to remember the model numbers that I'm interested in (like OMGLOL-KA-MEGA-AWSUM-DOUCHE4385) and call up their customer care or a showroom find out the price of each model. No, thanks. So, it's either a Hitachi or Samsung now. They're both equally good as well (Hitachi being slightly better, in fact), and have straightforward, useful information on their websites.

                              "Real men drive manual transmission" - Rajesh.

                              S Offline
                              S Offline
                              Single Step Debugger
                              wrote on last edited by
                              #31

                              Rajesh R Subramanian wrote:

                              I am strolling through Panasonic India website

                              There is your mistake; you need to find a dealer or retailer. The official distributors often are not allowed to sell directly to the customers or give them the prices.

                              There is only one Ashley Judd and Salma Hayek is her prophet! Advertise here – minimum three posts per day are guaranteed.

                              R 1 Reply Last reply
                              0
                              • A AspDotNetDev

                                Yeah, that annoys me too. I wonder if they do that too gauge how much they can gouge future customers.

                                [WikiLeaks Cablegate Cables]

                                T Offline
                                T Offline
                                Tom Delany
                                wrote on last edited by
                                #32

                                AspDotNetDev wrote:

                                gauge how much they can gouge

                                Do you use a gouge gauge to measure that? ;P

                                WE ARE DYSLEXIC OF BORG. Refutance is systile. Your a$$ will be laminated. There are 10 kinds of people in the world: People who know binary and people who don't.

                                A 1 Reply Last reply
                                0
                                • A AspDotNetDev

                                  I-am-Learning wrote:

                                  .!.

                                  Watch it with those emoticons. The Lounge is supposed to be KSS.

                                  [WikiLeaks Cablegate Cables]

                                  S Offline
                                  S Offline
                                  Single Step Debugger
                                  wrote on last edited by
                                  #33

                                  Nice catch!

                                  There is only one Ashley Judd and Salma Hayek is her prophet! Advertise here – minimum three posts per day are guaranteed.

                                  1 Reply Last reply
                                  0
                                  • T Tom Delany

                                    AspDotNetDev wrote:

                                    gauge how much they can gouge

                                    Do you use a gouge gauge to measure that? ;P

                                    WE ARE DYSLEXIC OF BORG. Refutance is systile. Your a$$ will be laminated. There are 10 kinds of people in the world: People who know binary and people who don't.

                                    A Offline
                                    A Offline
                                    AspDotNetDev
                                    wrote on last edited by
                                    #34

                                    That would be gaudy name for that ghoulish gizmo.

                                    [WikiLeaks Cablegate Cables]

                                    1 Reply Last reply
                                    0
                                    • S Single Step Debugger

                                      Rajesh R Subramanian wrote:

                                      I am strolling through Panasonic India website

                                      There is your mistake; you need to find a dealer or retailer. The official distributors often are not allowed to sell directly to the customers or give them the prices.

                                      There is only one Ashley Judd and Salma Hayek is her prophet! Advertise here – minimum three posts per day are guaranteed.

                                      R Offline
                                      R Offline
                                      Rajesh R Subramanian
                                      wrote on last edited by
                                      #35

                                      Deyan Georgiev wrote:

                                      The official distributors often are not allowed to sell directly to the customers or give them the prices.

                                      Official distributors can't what? :confused: I'm talking about their website. How exactly are Samsung and Hitachi able to put up their prices on their websites, and why only Panasonic can't do it is beyond me.

                                      Deyan Georgiev wrote:

                                      There is your mistake; you need to find a dealer or retailer.

                                      No, I don't *need* to find a dealer or retailer. I'm the consumer, and I am free to buy what I want from any manufacturer that I think cater well to my requirements. My requirement is that I know the prices and specifications of their products so that I can shortlist a number of items before I visit their dealer or their showroom. I can't be arsed to find a retailer and talk to them to just know the price or specs. Before anything else, I'd like to know the specs and prices. If they can't put up the prices of their products in their website, they've lost me as a customer. Because someone else is doing that for me.

                                      "Real men drive manual transmission" - Rajesh.

                                      1 Reply Last reply
                                      0
                                      • R Roger Wright

                                        Rajesh R Subramanian wrote:

                                        show me the product specifications and price

                                        That's precisely what I want from every website. If I have to talk to a salesman, or request a quote from your site, you've lost the sale. Period. If I have time to chat with a pitchman or wait for someone to get around to answering an email RFQ, I wouldn't be shopping on the web, and you have no business being there. I know that prices vary, and I don't expect them to be perfectly accurate, but you'd damned well better show me typical pricing if you want me to spend two seconds on your product page.

                                        Will Rogers never met me.

                                        R Offline
                                        R Offline
                                        Rajesh R Subramanian
                                        wrote on last edited by
                                        #36

                                        Exactly my sentiments, but worded better than me. :)

                                        "Real men drive manual transmission" - Rajesh.

                                        1 Reply Last reply
                                        0
                                        • R Rajesh R Subramanian

                                          I want to buy an air conditioner, and since I've had good experience with Panasonic units in the past, I am strolling through Panasonic India website. All I see there is marketing bullshit with a lot of nonsensical writing accompanied by stupid pictures of air conditioners sweeping blue coloured air all around it like a swirling hurricane. The contents in their website try hard to convince me how awesome their technology is, and how they've broken new grounds and how they will capture this world with their air conditioners. I want a frockin' button on their website, which would just show me the product specifications and price, for the fact that nothing else matters. But, there's no way to find it. So, I've to remember the model numbers that I'm interested in (like OMGLOL-KA-MEGA-AWSUM-DOUCHE4385) and call up their customer care or a showroom find out the price of each model. No, thanks. So, it's either a Hitachi or Samsung now. They're both equally good as well (Hitachi being slightly better, in fact), and have straightforward, useful information on their websites.

                                          "Real men drive manual transmission" - Rajesh.

                                          S Offline
                                          S Offline
                                          Saurabh Garg
                                          wrote on last edited by
                                          #37

                                          What are you talking about? Panasonic India website clearly have the specs for all products. I just tried. Sure they dont have prices but they *do* have specs. -Saurabh

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